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Find a Location

Elite Pre-Owned Auto has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforElite Pre-Owned Auto

    Used Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Elite Pre-Owned Auto is a used car dealership.  They specialize in selling used vehicles.  Some of their services include, but are not limited to trade ins, selling used vehicles, and helping people get financed.

    Business Details

    Location of This Business
    153 Newbury St, Peabody, MA 01960-3812
    BBB File Opened:
    3/20/2017
    Years in Business:
    8
    Business Started:
    11/30/2015
    Type of Entity:
    Sole Proprietorship
    Number of Employees:
    3
    Hours of Operation

    Primary

    M:
    9:00 AM - 5:00 PM
    T:
    9:00 AM - 5:00 PM
    W:
    9:00 AM - 5:00 PM
    Th:
    9:00 AM - 5:00 PM
    F:
    9:00 AM - 5:00 PM
    Sa:
    9:00 AM - 5:00 PM
    Su:
    12:00 PM - 4:00 PM
    Business Management
    • Mr. Edward Cloutman, Owner
    Contact Information

    Principal

    • Mr. Edward Cloutman, Owner

    Customer Contact

    • Mr. Edward Cloutman, Owner
    Additional Contact Information

    Fax Numbers

    • (978) 587-2878
      Primary Fax

    Email Addresses

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/29/2024

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    2015 Acura RDX transmission issues purchased on 12/02/2023 Was told that they were going to fix all the issues with car suspension issues interior consult was loose and unsecured. I was afraid that that center console being loose that at any time if I had to make a sudden stop it would go flying and possibly hit my kids. they had from November 15th till December 2nd to fix those issues but they had not fixed them I drove it home still had the suspension issue and including issues with the transmission slipping having trouble shifting gears it almost stalled on me. so I took it back December 3rd to fix the issues I then had gone back over 3 times and there was still issues with shifting including the last time I picked it up car would not shift into reverse and the sales manager agreed that that was over 3 times attempting to fix it I do not feel safe taking this car home I want to get my money back and they refuse to consider it a lemon
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jeff M

    1 star

    06/09/2022

    Horrible ExperienceIf at first a Lie Works, Lie Lie again.I tell **** that Im an hour away and wanted to see F-150 He's like you need to come and look, I get there and they cant find it go figure.He then. tells me about an employees truck that they have and we come to an agreement on. I tell him, it sounds like there is an exhaust leak? He says oh no we go through these vehicles from Top to bottom. "Not" After purchasing the owner tries and pass of the sale as an As Is Sale which is not true nor was it in the paperwork because they cant sell it as is. Then when I have the truck looked at locally the exhaust was needing replacement from Catalytic converter back, the muffler had a hole in it and pipes were broken.I figured I would try and avoid driving all the way back and said I would pay for half of the repair at $550, **** said the owner needed approve and I had to chase them down. The repair work was a week later so there was plenty of time to resolve. I said I would go there to have them repair if necessary . Then the owner says oh' that car was sold as is? lol. Then after arguing I agreed he only needed to pay $200 and I would cover the rest. Now he had plenty of time to call payment in to repair shop but he did not and then told me he lost his debit card. 2 days later same excuse. Now its the day of the repair and still no payment. Finally the repair was done and I paid. He said again how sorry he was (NOT) and would mail me a check that day guaranteed from Andover to an address in state at my house. Did not happen. If substance of words does not matter to you these are your people. $200 I warned him I would leave reviews and that it would not be worth $200 and obviously he did not care. This the substance of my words is spot on. Maybe once in a while if they sell a car that doesn't reveal any issues and they get lucky, som one may be able to sing their praises. Stay Clear of Them, you have been warned!

    Local BBB

    Better Business Bureau in Eastern MA, ME, RI & VT

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