Business ProfileforDel Mar Vacations

I strongly discourage guests from working with ******* for their vacation needs. I booked a property in ************, ** in September 2023 for a wedding and was traveling with a guest with a disability. The property was booked on VRBO and all looked wonderful. Photos were professionally taken and the description appeared to be in-depth.Upon arrival, we immediately realized that the property would not suit our needs. What the photos online don't show are the many steps up and down throughout the home, a 2-3 foot retaining wall on the side of the driveway, steep stairs, and an in-accessible bathroom on the first floor. My grandma fell three times within an hour and we knew we couldn't stay for 4 more nights. There was no mention in the description of the shower/tub being upstairs, the living space being upstairs, or steps up/down to enter the house, and photos did not show this either.I attempted to work with the management company to have a refund processed, as we only stayed one night and booked a last-minute hotel as the property was physically unsafe to stay in with our party. The company refused every request for a partial refund (I offered to cover the one night we did stay in the home) and only offered to cover the cost of my last-minute hotel stay, instead keeping my $3,000 booking.**** is unable to do anything, as the funds were sent directly to Del Mar. In speaking with VRBO Support, I did learn that vendors like this aren't allowed to market directly to guests and incentivize them to book directly through Del Mar's website, which I did receive an email for.******* is unwilling to commit to, accurately describe, or assist those with disabilities, and has refused every refund request despite their inaccurate photos and website property descriptions. Several emails back and forth have proven futile and I've had to resort to disputing the charges with my bank, as VRBO does believe a refund should be provided based on their investigations.