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Complaint Details
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Initial Complaint
02/22/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Transaction ID 46K852174T827284L Transaction date Jan 28, 2023 00:15:28 PST I ORDERED RODAR II Ultrasonic Pest Repeller Item# ****$99.95 USD1$99.95 USD Subtotal$99.95 USD Total$99.95 USD Payment$99.95 USD Charge will appear on your credit card statement as "PAYPAL *MICRONCORP"Payment sent to ******************************* Payment sent from ******************** Funding Sources Used (Total)Visa x-5701$99.95 USD I NEVER RECEIVED THIS ITEM.I CONTACTED MICRON'S CUSTOMER SERVICE THREE TIMES AND EACH TIME SPOKE TO "PAT" FROM THE ACCOUNTING DEPARTMENT. SHE WAS NOT AT ALL HELPFUL. SHE TOLD ME TO DEAL WITH THE POST OFFICE MYSELF. MY REGULAR **** DELIVERY PERSON SAID SHE NEVER SAW A PACKAGE FROM THIS COMPANY AND NEVER DELIVERED SUCH A PACKAGE TO ME. ON FEBRUARY 17, 2023 I AGAIN CALLED MICRON AND SPOKE TO ***. SHE SAID SHE WOULD TALK TO HER BOSS AND CALL ME BACK. SHE NEVER CALLED ME BACK. THIS COMPANY HAS VERY POOR CUSTOMER SERVICE.
Business response
03/04/2023
Micron strives for 100% customer satisfaction in all dealings with customers.
******************** placed an order on our website via PayPal for 1 RODAR II Ultrasonic Pest Repeller in the amount of $99.95 on January 30, 2023.
The customers' order was shipped on January 30th via the US **************** Priority Mail tracking number 9405511206213642476165.
According to US ************** the package was delivered on February 1.
The customer called and spoke with *** in our office who provided her with the tracking number and explained that the tracking shows that it was delivered and that in such cases when a package is showing that it has been delivered it is our experience that it is best for the customer to speak directly with their local post office and/or mail carrier for faster resolution of the matter.
Again we strive for 100% customer satisfaction and to that end we would like to find an equitable resolution to this matter.
We can open an investigation with the US ************** and await their finding if that is agreeable.
Please let us know.
Sincerely,
*********************;
MICRON CORPORATION
Customer response
03/06/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I AM REJECTING THE COMPANY'S ANSWER. THE FORM ALREADY SUBMITTED BEFORE I HAD A CHANCE TO WRITE MY REJECTION RESPONSE. I ALREADY INVESTIGATED MY MISSING PACKAGE WITH THE POST OFFICE. MY REGULAR MAIL CARRIER NEVER SAW SUCH A PACKAGE AND NEVER DELIVERED A PACKAGE TO ME. I WANT A REFUND.
Business response
03/23/2023
Dear ********************,
The US ************** investigation into your package unfortunately has not resulted in any additional information. The ************** is still saying that the package was delivered to your address on 2/1/23.
However, as we strive for 100% customer satisfaction in all interactions we have gone ahead and refunded your order.
We wish you all the best.
Sincerely,
*********************
Micron Corporation
Customer response
03/24/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***********************************
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.