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Business Profile

Collections Agencies

Collection Co Of America

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 61 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/09/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with 13 ************************. I do not have a contract with EOS CCA. They did not provide me with the original contract as I requested. Correct my credit. I demand this account to be removed from my credit report.

  • Initial Complaint

    Date:12/03/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with EOS CCA. I do not have a contract with the collection agency trying to collect and report to my credit report. I do not have a contract with the collection agency trying to collect and report to my credit report. I do not have a contract with EOS CCA. They did not provide me with the original contract as requested.

  • Initial Complaint

    Date:10/02/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i am not liable for this debt with COLLECTION, i do not have a contract with this collection agency, they have not provide me with the contract i sign showing that i owe or promise i owe them any money

  • Initial Complaint

    Date:02/14/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below.COLLECTION ACCT #: **************** BAL. $1,887.00 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  • Initial Complaint

    Date:01/14/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with COLLECTION, I do not have a contract with COLLECTION CO OF AMERICA, they did not provide me with the original contract as requested.

  • Initial Complaint

    Date:12/09/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ************************ Company. I do not have a contract with CREDIT COLLECTION SERVICE, they did not provide me with the original contract as requested

  • Initial Complaint

    Date:12/05/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with (Collection Co Of America) ido not have a contract with Collection Co Of America they did not provide me with the original contract as I requested

  • Initial Complaint

    Date:08/22/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction date: January 02, 2020.Company owed: ******* Wireless.Amount paid: $1,372.Account number: ******************** was sent to collections through EOS CCA.Item the debt was created for: ******* Galaxy Note 20 Ultra cell phone.The business has not tried to resolve this issue, and refuses to clear this from my credit report. I had originally spoken with a representative from ******* Wireless on a recorded line, and was advised that because they had never sent the device to me, this debt would be cancelled and would no longer be owed. I have since disputed this report with Experian, however, there has been no change to my credit history. I was not aware at the time that it was possible to dispute through the Better Business Bureau. My ******* account was closed on October 24, 2020 due to their refusal to send me the device that I had started a line of credit for and my final balance was paid on October 13, 2020 as shown in the screenshots provided with my dispute.

    Business Response

    Date: 08/10/2023

    As a matter of policy ****** of ******************** (ACC)does not comment on specific details regarding consumer accounts.  Generally speaking, complaints found here are not always factually accurate and are posted by individuals who are not actual customers of this business.  All collection efforts are conducted with strict compliance of all local, State and Federal statutes. 

    As in this complaint, the consumer has erroneously filed his complaint with the wrong business.  ACC does not have an account with this consumer and has never communicated or transacted any business with this consumer. Moreover, ACC does not represent ******* Wireless.

    ACC request that the consumer either withdraw his complaint and refile with the correct business or that the BBB remove this complaint from ACCs company page.

    Business Response

    Date: 08/10/2023

    This has happened more than once and the BBB never corrects the erroneous complaints filed against our company.   This consumer is complaining about another business...NOT ACC.

    We pay the BBB for our accreditation and expect that the BBB advocate for the businesses that subscribe to it's services.  We have earned our A+ rating but we are always battling with the BBB because of their irrelevant algorythm that calculates rating status.  I would like someone from the BBB to call me to discuss how we as business partners can remedy this oversight.

    Customer Answer

    Date: 08/10/2023

    I don't know why BB has sent my dispute to ****** of *************** **** (ACC).
    I specifically stated in my dispute that the credit I'm disputing is with EOS CCA, which is the collection agency that ******* Wireless referred me to for my account. Please correct this.

    Customer Answer

    Date: 08/11/2023

    I don't know why BBB has sent my dispute to ****** of ******************** (ACC).
    I specifically stated in my dispute that the credit I'm disputing is with EOS CCA, which is the collection agency that ******* Wireless referred me to for my account. Please correct this.

  • Initial Complaint

    Date:06/20/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Called to pay Toll collections. TSI/ EOS ,they go by both names,they took ****** for a bill we never discussed nor did I know they had . After I gave debit card information they told me they didn't have a toll bill but I did have an equipment bill from ******** They've since sent another bill.

    Business Response

    Date: 06/26/2023

    June 26, 2023

    BBB BAN #: 20198792
    EOS CCA #: 34- ******* |US Asset Management
    Original Creditor: *******
    Creditor Account #: *************

    Dear *****************************,

    EOS CCA is in receipt of your complaint regarding the above-referenced account. We have reviewed the information provided and our findings are set forth below.

    Our client, US ***************** placed the above referenced account with our office for collections on 07/13/2021 with a past due balance of $207.97.

    We searched our databases under EOS and TSI using the information supplied and was able to identify that the above-referenced account is the only ******* account showing under your name and social. Furthermore,EOS or TSI did not receive any payment for the above-referenced account since the date of placement. Also, our call record indicates only one phone call under the phone number ************** on June 13, 2023. No other phone call recorded since January 2023 under the above-mentioned phone number.

    Please justify your claim by sending any proof of payment and/or bank statement so we can have it investigated further.

    Please contact ******************* at ************** for additional assistance.



    Sincerely,

    EOS CCA Consumer Relations Department


    This communication is from a debt collector.

  • Initial Complaint

    Date:06/02/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    l am not liable for this debt with ****** *** and do not have a contract with EOS CCA. They did not provide me with the original contract as I asked. states I this account is a violation of my rights!In accordance with the **** (Fair Credit Reporting Act) 15 USC ****section 602 A- states I have a right to privacy. 15USC **** section 604 A section 2-it also states a consumer reporting agency cannot furnish an account without my written instructions

    Business Response

    Date: 06/13/2023

    June 13, 2023

    BBB BAN #: 20133905
    EOS CCA #: ************
    Original Creditor: ****** *** Bank
    Creditor Account #: ****************

    Dear Kayode Openibo,

    EOS CCA is in receipt of your complaint regarding the above-referenced account. We have reviewed the information provided and our findings are set forth below.

    Our client, US ***************** placed the above referenced account and one (1) other ****** *** account with our office for collections on 11/14/2019 with a current combined total balance of $25,601.33.

    EOS has placed the accounts in a restrictive status to prevent further collection activity in our office. It is ***'s intent to conduct further investigation and to get supporting documentation from ****** *** Bank. Should we receive any, these documents will be forwarded to you.During this interim time, it is EOSs intent not to contact you regarding this debt.

    If you have any questions or concerns, please contact ******************* at ************** for additional assistance.

    Sincerely,

    EOS CCA Consumer Relations Department

     

    This is a communication from a debt collector.

    Customer Answer

    Date: 06/14/2023

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

     

    I reject because eos is still investigating and I have no closure to this investigation

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    . 

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    Kayode

     

     

    Business Response

    Date: 06/22/2023

    June 22, 2023

    BBB BAN #: 20133905
    EOS CCA #: ************
    Original Creditor: ****** *** Bank
    Creditor Account #: ****************

    Dear Kayode Openibo,

    This is the follow up response from your previous complaint.

    EOS requested and has received validation information for your accounts from ****** ***.  Enclosed are the promissory notes EOS received from the creditor that corresponds to the referenced account and one (1) other ****** *** account.

    EOS has placed the accounts in a cease communication status to prevent further collection activity in our office and to give you enough time to respond. If you have any questions or concerns, please contact ******************* at ************** for additional assistance.


    Sincerely,

    EOS CCA Consumer Relations Department

    This communication is from a debt collector.

Collection Co Of America is NOT a BBB Accredited Business.

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