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Find a Location

Animal Alliances has 1 locations, listed below.

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    Business ProfileforAnimal Alliances

    Pet Training

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    137 Damon Rd Suite E, Northampton, MA 01060-1861
    BBB File Opened:
    7/17/2018
    Years in Business:
    5
    Business Started:
    5/21/2018
    Business Incorporated:
    5/21/2018
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Stay Positive Animal Training, LLC
    Business Management
    • Ms. Caroline Moore
    Contact Information

    Principal

    • Ms. Caroline Moore

    Customer Contact

    • Ms. Caroline Moore

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/27/2024

    Complaint Type:
    Product Issues
    Status:
    Resolved
    I registered for a course (to be held in person) and needed a follow-up response in order to 1) make up a session I had missed, registering late for the course, or if that didn't work 2) move my registration to a new course starting a little later so that I could start on time, or barring that 3) to obtain a refund due to their lack of support/response to resolve my issue.I emailed the instructor and they never replied. I also used the main email - the main email address for the company, through which correspondence is largely supposed to take place, was also left unanswered, after four attempts I made to send email messages to the company. While all of this has happened in a short time frame (the last 2-3 days) the matter is time sensitive due to the weekly conduct of the course and needing to know what to do next.The phone number provided in the auto-email (after taking payment for course registration) has a phone number that is disconnected. The company website has no listed phone number.At this point, I have spent hours trying to contact them and find a way forward in receiving a service for my payment, or barring that, a refund for failure to provide services. I now would simply like a refund of the $175 I paid.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Antonia B

    1 star

    06/28/2022

    Thought it was okay to leave owners dogs unattended in cars for 15 minutes while they set up. it was 94 degrees outside. I had voiced my concern at orientation and was told it would be only a minute. I ask for a refund as I was not going to do that for each class. I was gaslight by instructor "don't u have air-conditioning?" wow, not trusting them to train my pup if they don't care about their safety. the facility is in a busy area and anyone could grab a dog out of the car in 30 seconds. folks in the class would never know. or worse the car shuts off and they are in a closed car with 94 degree weather. ?? Don't take ur ********.

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