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Find a Location

Country Hyundai has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
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    Business ProfileforCountry Hyundai

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    16 complaints closed in last 3 years

    6 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/30/2023

    Years in Business: 16

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    According to the information provided by Country Hyundai they are a full service auto dealership.  The business services include, but are not limited to new auto sales, certified and pre-owned auto sales, electric autos, sell/trade, financing, service, parts, and more.

    Business Details

    Location of This Business
    347 King St, Northampton, MA 01060-2370
    BBB File Opened:
    10/29/2009
    Years in Business:
    16
    Business Started:
    12/13/2007
    Business Started Locally:
    12/13/2007
    Business Incorporated:
    12/13/2007
    Accredited Since:
    6/30/2023
    Type of Entity:
    Corporation
    Alternate Business Name
    • TommyCar Auto Group
    Business Management
    • Mr. Mike Paquette, General Sales Manager
    • Ms. Carla Cosenzi, President
    Contact Information

    Principal

    • Ms. Carla Cosenzi, President

    Customer Contact

    • Ms. Carla Cosenzi, President
    Additional Contact Information

    Fax Numbers

    • (413) 774-3902
      Other Fax

    Email Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    16 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/26/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Purchased a brand new vehicle from Country Hyundai in October of 2023. When I got the vehicle home I noticed small rice looking objects around the inside of all the door gaskets and truck gaskets. I took the vehicle into the dealership in November and was told to use bug spray myself to get rid of them. I refused to do this myself since the car was purchased with this problem so the general manager Joe was very helpful and took care of the problem. At the same time I told them that from the time of purchase the car makes a whistling noise everytime you drive it. They could not hear the noise and said if it continued to schedule another appointment. The car whistled on the way home the same day so the noise was still there. It is obviously an issue with a seal somewhere. A week after having the car in dealership the sunroof starts leaking pretty bad in which a video of the leak was made and sent to the service people at the dealership. The dealership knows I am in ******* for the winter so I had to get a neighbor to bring the car to them. The car has been at the dealership for over two weeks now and I specifically told them I didnt want the vehicle sitting outside since I didnt want it getting more wet inside the car and leading to mold. I was told by Joanne the car was being kept inside while they work on it. I found out yesterday from the service advisor the car has not been kept inside but they have been bringing it inside when they try to work on it then it goes back out to sit in the weather. They told me they know it is leaking but they cant figure out where the leak is coming from. It is clearly coming from the sunroof and it can clearly be seen from the video that was made while it was leaking. I have been given the run around for over two weeks now. I was told by Joanne they are busy and they have been working on it the car in between working on other cars but she also told me they hadnt started working on it yet. I have been told many different stories each time I call. The service advisor told me yesterday 12/22/23 that they would try to get the vehicle repaired by the first week of Jan at that time they will have had my vehicle for a month. This vehicle is a lease if their negligence causes damage to the inside of the vehicle which cost me money per my lease agreement I want them y to be responsible. I also want to be compensated for being sold a lemon that they cant seem to fix. Either they fix my vehicle give me my money back or exchange this vehicle for one that does not leak and I want to be compensated for my vehicle being in the shop for so long. My husband needs this vehicle in Jan and they are not offering a loaner which is ridiculous when the car is only a few months old.
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    Customer Reviews

    7 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Kelsey D

    1 star

    10/19/2023

    Honestly my experience was horrible! They will not tell you the price of the car then after I had bought my car I went to pick it up and the bumper was popping out they tried to tell me it was already there when I had pictures proving it was not ! The manger was a jerk ask me when I was going to start taking responsibility for not seeing it ?? they didnt give me my paper work until at least a week after I bought my car . I kept calling and they finally agreed to fixed my bumper mind you when I got there the manager comes rushing over to my car doesnt even say hi and says get out and show me what your talking about so I do then he goes just fix it shes not going to go away . I picked up my car it seemed to be fixed but nope now it is popping out again and I cant get a call back . Just stay far away from this place

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