Business ProfileforTrust 1 Services

Hi,I would like to file a complaint against Trust 1 Services Plumbing, Heating, and Air Conditioning. On Jan 29th, 2024, I called them to come check my central unit system because it was not blowing hot in low temperature. They sent two guys over to review my system. After the inspection, the guy shared their review note with me. He told me they just need to fix the duct station and everything will be fine. He promised that the heater will start working. They commenced the work on Wednesday with the loan of five thousand plus I financed through their loan program. They did not get the heater to work but instead they told my wife we will need to call their technical team to come over and check what might be wrong with it. They said that it will cost over $200 again, and if it is a compressor that might cost us $7000 again. My wife refused to sign their paperwork. We did not ask for a duct station. We called them to repair the heater and make it work. They took an assessment and billed us based on their assessment to make the heater work.I called their office and they sent another technician on Thursday. He worked on it Thursday, still no heater. I went to their office on Friday to talk to a manager. No resolution yet.