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Business Profile

New Car Dealers

Kia of Dartmouth

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a 2024 *** forte in may. Dealer told me I needed *** and I had to buy a warranty since **** don't come with a warranty. ******* who replaced the dealer that got fired told me she wouldn't ask me to buy *** since I put $10,000.00 down. The *** and warranty is costing me $3500.00

    Customer Answer

    Date: 12/01/2024

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:10/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased my car Oct 2020 it was a *** ****** (2021-first of its kind). At 63K miles the engine and transmission went. I brought it to the *** Dartmouth dealership because that was the soonest appt I could get. This dealership ended up having my car from February to June 26th. After 5 days of turning it in to them, they told me they fixed my car with an engine flush. I drove my car 100 miles the day they gave it back to me and it completely died on me. So I had to send it back to them a week later when I had arrangements to tow. When I brought it back to Dartmouth, They didnt offer me a loaner. And didnt offer me one until a month carless. One of the months they did no work on it because when calling headquarters they said my case was closed due to inactivity. Every time I spoke to ****** in service **** at the dealership she told me nothing but lies. She blamed the tech line for 3 months despite me knowing she never responded to them and let the case close. When confronted with this information she blamed short staffing. When I picked up the car there was no documentation for me. She never even sent me paperwork regarding what was done to fix my car because the server was down. She told me she would mail the paperwork regarding work done on my car and I never received it. But the headquarters told me a total transmission replacement and a partial engine replacement. When I got my car back, It didnt run as smoothly or pick up as quickly. In September my car started to get loud so I tried to make an appt for service at the ****************** dealership where I purchased the car. They couldnt take me until a month out: so I had an appt for 10/30. 10/22 my car stalled once trying to merge with high speed traffic and once trying to go up a slight incline. No lights came on. At 69K miles. *** Dartmouth and all other locations told me they couldnt take it until the 2nd week of November. At this point I want a new vehicle or money for a new one.

    Customer Answer

    Date: 11/10/2024

    I have not heard from the business in response to my complaint. *** corporate is now telling me that Kia of Dartmouth is directly responsible for my engine failure due to getting sealant IN my engine repairing something that I was not informed of nor did I consent to. I now cannot be covered under warranty due to it being caused by "human error." I need this fixed. If this isn't fixed, I'll be pursuing further legal action and obtaining a lawyer. 

  • Initial Complaint

    Date:07/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My warranty from Kia of Dartmouth covers transmission issues and their warranty place Portfolio will not put in a new transmission in my rogue they want me to put money in , I'm not doing that , that's what having a extended warranty is for

    Customer Answer

    Date: 07/28/2023

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:03/14/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought my car for an oil change on February 18, 2023 which at that time I was told that Kia of Dartmouth service center could not give me my car back because the brake lines which were under warranty, had a recall and they needed to repair. My car was kept at the shop for repairs. When I picked it up, a few days later a noise was noticed coming from under the car. Apparently the shield under the car was not secured properly and it was touching the ground and in turn causing damages. I called to have it checked and replaced but Kia of Dartmouth refused to pay for expenses. This dealership is damaging customers property ir and then refusing to cover the repair costs. What can I do!

    Customer Answer

    Date: 03/25/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Company claimed they were not responsible for damages and I ended up repairing it at my expense because i was traveling and needed car fixed ASAP.  

    I would not recommend this auto repair business to anyone else.

    Regards,

    *****************************

  • Initial Complaint

    Date:11/01/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please see Attachment

Kia of Dartmouth is NOT a BBB Accredited Business.

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