Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  We are still awaiting communication from ********* regarding how they plan to resolve this issue.  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  g on. This year we had the pool opened early on April 7th at the recommendation of ********* so that the repair could be completed before the season started. However, on the day the repair was supposed to be done (April 20th) we were inexplicable told the leak was no longer there. Two months later and after demanding a reevaluation we were told the was indeed still a leak. No attempt to repair the leak was made until June 26th which also was unsuccessful. At this time, we were told the repair would require a much more extensive repair by *******************. ********* has been dilatory in their management of this leak which can be characterized by repeatedly incorrect assessments of the nature or even existence of the problem, numerous failed repair attempts, and a lack of transparency and poor communication by *********. We have now been dealing with this issue for over 2 years with nothing to show for it other than repair costs exceeding $5000.

  Business Response

  Date: 07/05/2023

  I don't have all the facts but the overall time on site and time to repair exceeds what should be expected.  We will bring this to conclusion between July 10 and July 14, 2023

  Business Response

  Date: 07/11/2023

  We will remove and replace the skimmer.  We will contact you with a schedule.

  Customer Answer

  Date: 07/12/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  We continue to be frustrated by the lack of access to the people managing this work.  We request the opportunity to discuss the matter with either ****************** or *********  It is unclear to us if they are aware of what has been going on for the past 2 years or if there is really an accurate assessment of the problem at this point. 

   

  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******