Complaints
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was invited to participate in alumni travel program by ******************************************, who uses a vendor, Odysseys Unlimited, a business based in ************* On August 27, 2025, I paid $7892 to Odysseys Unlimited for a trip to ***** in November, 2025 On September 5, 2025, I was canceled from tour without justification (UMAA blames Odysseys)Concerns: retaliation, discrimination, reputational harm, possible fraud, theft of funds
Business Response
Date: 09/22/2025
Good morning, **********
As we discussed in our LinkedIn response on to your post on September 9, 2025, and your discussion with our ************************* on Friday, September 5, we are exercising our right to decline to accept any current or future reservations requested by you on Odysseys Unlimited tours, including your previous reservation on the November 7, 2025 departure of Egypt & the Eternal Nile. As we spoke about, your reservation was then cancelled on the same date noted,September 5, and a full refund in the amount of $7,892 was issued to your **** card ending 0500; the standard processing time is 3-5 business days.Sincerely,
Odysseys UnlimitedCustomer Answer
Date: 09/24/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I responded that I do not accept Odysseys Unlimited response to you regarding their misconduct, as issuing a refund is not the issue.
As I indicated in my complaint, "Concerns: retaliation, discrimination, reputational harm, possible fraud, theft of funds have not been addressed.
There was no justification for Odysseys Unlimited to cancel my tour, especially since I had rearranged my schedule and paid them $7892 in August, 2025, when they solicited my business.
Please feel free to contact me if you need additional information. The CEO of Odysseys Unlimited, ***** *******, has had personal knowledge of this matter since at least August 29, 2025
The public needs to be warned about companies like this.
Thank you for your anticipated prompt response.Business Response
Date: 10/03/2025
Dear Ms. ******************** weve conveyed to you privately numerous times both via email and phone, we regret that we are unable to reinstate your participation on this tour or any future tours, but we have provided you with a full refund in the amount of $7,892 and we consider this matter closed.
Sincerely,
Odysseys Unlimited, Inc.
Customer Answer
Date: 10/06/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.
This matter is not resolved. The attached document published by Odysseys Unlimited falsely implies that I cancelled my trip (which I did not at any time) and then offers to apply my full payment to a future trip.
****** M ******, MSW, LICSW (R)
****************************
*********************
************
********************************
Business Response
Date: 10/07/2025
As weve conveyed previously, we will not be reinstating your participation on this tour on or any future tours. We have provided you with a full refund in the amount of $7,892 and we consider this matter closed.Initial Complaint
Date:04/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently took a tour to ***********, but had to return home early on March 4 for an emergency.. Although I was told by both airlines that my tickets were exchangeable, it had to be done by Odysseys since they had purchased the original tickets. (Please see the final exchange on the attached chat transcript with the airline.) Odysseys, instead of exchanging the tickets, forced me to purchase new tickets for $5285. (Their policies even state that if one purchases one's own ticket they encourage purchasing tickets that can be exchanged or refunded since travel plans can change. The implication is that their tickets are exchangeable - particularly when one spends the additional money to upgrade to business class.) Odysseys claims that the new ticket had to be purchased because of the "last-minute" nature of the need to return home and the "lack of availability for flights on short notice", however there obviously were flights available since I did fly home that day. Odysseys also claims this was an "airline penalty" rather than a new ticket. I have no objection to paying an administrative fee to Odysseys and/or the airlines, but I shouldn't have to pay the full price of the return ticket.Business Response
Date: 04/14/2023
In response to this complaint, we have been communicating with ************** directly, in great detail. In summary, she purchased her tour WITH Odysseys' international airfare (air-inclusive). As a tour operator, we contract with various airlines for specific classes of service, at tour operator fares that are not available to the general public and are not transferable. In our Terms and Conditions, we recommend that those who purchase their own international airfare and travel with us as land onlyguests not purchase tickets with onerous restrictions, in the event they are unable to travel or if we must cancel the departure.
It appears, however, that ************** has misunderstood the difference between our air inclusive and land only policies (the latter of which she refers to in her complaint). When she requested to return home on short notice, the fare that we contract for was no longer available from the airline. Thus, her previous ticket was mostly non-transferable and a new ticket needed to be purchased in a different fare class outside of our usual contracts. As a gesture of goodwill, we are refunding to **************** a portion of the unused fare that we expect to recover from the airline.
In addition, please note that Odysseys Unlimited is not retaining any portion of the cost of the new ticket the guests payment reimbursed us for the cost of the new ticket we purchased on her behalf.
Last,we did offer her the option of traveling Economy Class, which would have resulted in a lower fare. It was the guests choice to travel in Business Class.
We sincerely regret the confusion generated by this situation, but please be assured that Odysseys Unlimited in no way benefited from the purchase of the new ticket, and acted in complete accordance with our standard Terms and Conditions which are made widely available to all guests.
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