Complaints

This profile includes complaints for Northland Investment Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Northland Investment Corporation

  2150 Washington St Newton, MA 02462-1498

• 

  Northland Investment Corporation

  180 Newbury St Danvers, MA 01923-5223

• 

  Candlewood Apartments

  2002 Airline Rd Ofc Corpus Christi, TX 78412

• 

  Thornberry Apartments

  9920 Brickleberry Ln Charlotte, NC 28262

• 

  Madison At The Arboretum

  10307 Morado Cove Austin, TX 78759

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Northland manages the apartment building where I reside in ******* (Element - **********************************). From May 28 to June 3, 2025, there was a complete water outage in my unit, making the apartment uninhabitable. On May 30, Northland management issued a letter promising assistance in two forms: a rent credit for each day without water or reimbursement of up to $200 per night for hotel accommodations. The wording of the letter led every resident, myself included, to reasonably understand that the rent credit would be $200 per day unless hotel reimbursement was requested.
  
   
  
  However, when the credit was finally applied on the day rent was due, and just before the office closed I received only $410.13 for 6 days without water. When I followed up, I was informed that the credit had been prorated based on my rent. This was never stated in the original letter, and no follow-up communication was provided to clarify this in advance.
  
   
  
  I did not request hotel reimbursement because I was relying on the implied $200/day credit as a fair and sufficient alternative. I have emails and copies of the letter for reference.
  
   

  Business Response

  Date: 06/10/2025

  On May 30, 2025, a letter was sent to the residents informing them that the property would assist them during the period without water, by providing a rent credit for each day they were affected, starting from May 28 until the water was restored, which was June 3. Residents who choose to stay at a hotel would be reimbursed up to $200 per night. The letter also stated that the nights reimbursed for the hotel accommodations would be deducted from the total rent credit. Residents were also provided with 4 cases of water that were delivered to their apartment. In addition, we provided the residents with lunch or breakfast on May 29, 30, and 31.

• Initial Complaint

  Date:06/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to file a formal complaint against Northlands *****************************************************************************************************************************. Despite following the required process to notify the leasing office that we would not be renewing our lease, we are now being held responsible for an additional months rent due to apparent system issues with Northlands resident ********* early April, I submitted a lease non-renewal notice through the Contact Us form in the resident portal. A message stating Email sent appeared, but we received no follow-up. When we followed up with staff in late May, we were told the email could not be located.Per staff instructions, we submitted a second message through the portal on May 30 at 2:30 PM, titled Lease renewal issue. The portal again showed Email sent, but staff could not find this message ********* son, ****** *******, has been helping due to a language barrier. He provided a screenshot showing the lease email was saved in the subject line of the portal system. We also asked the office to escalate the issue to RentCafe (Application Portal ). We were later told by the ************** manager that RentCafe could not locate the email alsobut the leasing manager refused to provide documentation of this response.We are also concerned about the rent amount for our final month (June 115). The portal still shows a full months rent due, and we are asking Northland to update or clarify the correct amount so we can pay promptly and avoid late fees.We respectfully request:Documentation from RentCafe regarding the missing email.Adjustment of the final rent amount.Confirmation that no late fee will be charged due to this issue.Thank you for your attention.Sincerely,Javier ******* ******************* Email: ****************** Phone: ****** ******* ************

  Business Response

  Date: 06/09/2025

  Management reached an agreement for the improper notice to vacate that was received from the lease holder. It was beneficial for both parties, and the fee was reversed.

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my 5th time reaching out in the last 2 weeks as the other 4 times have been attempted by email, ******** and the website portal. I have been advised that Northland has now taking over repairing shower issues here at The Deco at 5211 and I am requesting to be contacted **** please as this is the 4th time it has been needing to be repaired since I transferred to my unit last September 2024. I am requesting that it is repaired within the next 2 weeks as I cannot continue to use my shower in the state it is in and has been an issue since I moved into the unit.

  Customer Answer

  Date: 04/20/2025

  I have not heard from the business in response to completing the shower repairs needed in regards to providing me with a date of completion. 

  Business Response

  Date: 04/22/2025

  We have recently been made aware of the resident's complaint regarding her shower and are working with our construction team on identifying a local contractor to make any needed repairs.

  Customer Answer

  Date: 04/23/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.] 

  I have been waiting for my shower to be right since I transferred into the unit 9/2024, as it is now going on 8 months. There is additional chances of mold forming in the shower cracks and caulking currently.  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  Business Response

  Date: 04/23/2025

  As previously advised, we are working with a local contractor to schedule the requested repairs and expect that process to begin on Thursday, April 24th, pending confirmation of timing and convenience with both the resident and contractor. We have and will continue to be in direct communication with Ms. ****** regarding this process and any specific scheduling.

• Initial Complaint

  Date:03/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *************************, owned/managed by Northland Investment Group required all renters at ***** 7 to enroll in a fixed, monthly ************ with both **************** (which I'm pretty sure isn't legal in ************** in the first place). Tenants pay Northland directly each month as part of your monthly rent a fee that they are then responsible for paying to **** for the services provided. On November 22, 2024, ***** 7 notified tenants (email attached) that the ************* would be coming to an end "soon" and that we would be notified once the service was disconnected. NO additional detail was provided after this - service continued to work and I continued to be billed by Northland each month for the internet/cable fee with my monthly rent. On December 30, 2024, by happenstance I logged into my **** account to view my cell phone bill (which is a separate account) and much to my surprise I had a bill over $300. I immediately called Wharf 7 (Northland) and sent a screenshot of this "bill". Subsequently, I called **** and cancelled all services effective immediately as well. **** informed me there was oversight with Northland and that this was on Northland to rectify directly with **** as my hands were tied. In January 2025, Northland sent an email to the community sharing this was being rectified and all charges were going to be cleared up. To my disappointment, my "bill" was only credited partially and I still have an outstanding balance for services in January I never even had (as I cancelled service in Dec AND was paying Northland directly for this). Here we are, over 2 months later, still with no resolve and NO communication from Northland despite my repeated attempts. **** has now notified me I'm being sent to collections. I have worked incredibly hard to have an exceptional credit score and Northland/Wharf 7 need to make this right. I have been beyond patient. I also have moved out of this community (my lease ended Feb 19).

  Customer Answer

  Date: 03/21/2025

  This issue is still not resolved and the business has yet to provide me with an update/estimated time frame of when I can expect this to be resolved.  Attaching the latest email updates here.  This has been an ongoing issue since 12/30/24.  

  Business Response

  Date: 03/27/2025

  We are working closely with AT&T as they will be issuing a credit to this former resident for 30 days' worth of service. 

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom this may concern, I hope this email finds you well. I am writing to formally complain about the continuous and unfounded noise accusations directed towards me and my family. Despite the fact that my children and I have barely been home, I have received multiple calls regarding noise complaints that are baseless and unwarranted.Since moving into this apartment, we have not been able to enjoy our home due to these ongoing disturbances. It feels as though we are expected to walk like mice and tiptoe around our own living space to avoid any noise. This expectation is unreasonable and unfair, especially considering that my children and I are not excessively noisy.Furthermore, the actions and behavior of my neighbors have begun to feel like harassment. This has created a hostile and uncomfortable living environment, making me fearful of making any noise, no matter how minimal, in my own home. This is unacceptable and goes against the right to peacefully enjoy our residence.I kindly request that immediate action be taken to address this situation. I expect a fair and thorough investigation into these noise complaints and an end to the unjust harassment. Please consider this matter with the seriousness it deserves and take the necessary steps to ensure that we can live in our home without fear of unfounded accusations.Thank you for your prompt attention to this matter.Sincerely, ***** ******

  Business Response

  Date: 12/06/2024

  As we do with all noise complaints in our community, the resident was given a letter advising that we have received a noise complaint and to try to keep the noise at a minimum.  The resident that complained about the noise was told that it is normal to hear noises in an apartment community.  If the noises are during the "quite hours" they are to record the noise and bring the recording to the Community Manager so that we can hear what she is hearing.  We have not received a video as of this date.

• Initial Complaint

  Date:09/01/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I donate Plasma at the ***************. My computer was hacked recently and when I went to transfer money in my *** account I was told by ***** of Northland somebody used my CSL account in another State for ******* etc. I responded in was not me, I only live in ******** and did not travel to any please in the ***. She stated she was going to mail me **** of where and when I used the donation money from *** and give me a new card. This was weeks ago, and I did receive the new card but nothing else to say where I used the card. ***** stated the money would be return to my new CSL card since it was fraud but to date, 9-1-24 it has not been received. I did call several times to inquire and tell them I still have not received the claim form, I spoke with Neo on 8/14/24 and again ****** on 8/20/24. I did file a police report in ******** to report the crime, copy available upon request. The only with drawl I made was in 12/28/23 in the amount of $280.00 transferred to ************ in ********.

• Initial Complaint

  Date:06/26/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My lease requires I pay for valet trash service and for 6 mts they have not been picking up my trash. I have filed several complaints with Management at ********* apts, Affinity Trash, and Northland ********** and no response from anyone until May 2024 when the new manager sent me another notice, for excessive trash because they do not pick it up so it accumulates every week. Instead of anything being done about this ********** has fined me. I took pictures and sent to ********** and she lied and said they were monitoring it and that she came by and saw they picked it up. I had family here who can verify that not only did they not pick it up they took it off the bin and out of the bin and put it on the ground. Which is a violation of their own rules. I have told ********** to take the fee off of my lease and I will continue to throw it away, that this is a breach of my lease. I now go out at 7pm every night and video them. I have had to leave work early to do this and miss time with my family and friends. This week they didn't even walk by my apartment to see much less pick anything up, because ********** has allowed it for 6mts. When I followed the girl to the other end of my building she followed me back and said that they were not double bagged (Impossible for her to know this as she didn't even walk by my door). I told her to look in it and she did and saw that it was bagged properly. The next night I went out and she asked why I was filming and I said because you're not picking up my trash, she was very nasty and rude and said "then I'm not picking it up". I have this all on video. I am the one who has been constantly harassed by **********, fined, stressed because smelly filthy garbage is piling up outside my front door every day(which brings bugs and feral animals),and she acts like this. I would have fired this company 6mts ago or would have stopped paying this fee but I cannot, that is up to the ********** of Barcelona apt in ******* and Northland Invest.

• Initial Complaint

  Date:01/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The management company is not managing one of its properties, **********, located in ******* **, correctly. We have submitted numerous complaints about the maintenance of the property, them not enforcing lease terms when reported and the safety of residents on the property. I have not had a proper response from the local management who claim that they are waiting for corporate to respond. This has been going on for several months now.

  Business Response

  Date: 01/11/2024

  This complaint is very vague.  Resident has many complaints of which all have been addressed:

  12/26/2023 Alleged to have been attacked by a dog but the incident was unfounded.  They were walking by the dog park when a dog INSIDE the park ran up to the fence and was barking. Resident is upset that the dog "lunged" at her.
  
  12/26/2026 Resident complains of hearing noises from surrounding apartments.  We have sent notices out to resdients above and arround.  What resident is hearing is normal living noises- nothing outside of the ordinary.

  Resident states they do not "feel safe" and want a security officer on-site.  We do not have security in this buiilding and will not be hiring a security company.
  
  1/3/2024 Resident notified us of a dog off leash.  Dog does not belong to our community but rather the next door apartment community.  We have spoke to the Manager of that building regarding leasing their dogs.

  -Resident complains of lights out around community.  During light check 2 weeks ago, all lights are currently working

  We have requested an in-person meeting to sit and discuss all complaints but resident does not respond to request

   

  Thank you

• Initial Complaint

  Date:03/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted work order request ****** submitted Sunday, March 19, 2023. 10:51PM no one has addressed the issue since I have submitted the request. The sink in the kitchen feel into the cabinet below. This is horrible like I've just moved in September last year. I leave the house Saturday morning I was out and stayed out of a friends house and returned Sunday afternoon to see the sink like this I honestly don't even keep dishes in the sink but the photos show how many dishes were in the sink. It's unfortunate because I was looking to most likely looking to renew my lease. Since I just purchased an investment property. I apologize the building has a lot of potential It's to many issues here, inexperienced management. Cheap building and installation. I pay $3,911 nothing in here should fall apart. I want to know why this hasn't been addressed and how they plan to compensate me. Thank you.*********************** ************

  Business Response

  Date: 04/01/2023

  The work order was entered into the system on Sunday March 19th and was inspected by maintenance on Tuesday March 21st.  The repairs were completed by Wednesday March 22nd to the resident's satisfaction.  Mr. **** has went on to post a positive review regarding the service he received from the maintenance team.  

• Initial Complaint

  Date:02/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Friday Feb 10th I discovered a dead tree that had fallen and busted my windshield. I contacted management right away. They told me there was nothing they could do. After speaking with multiple people in the business industry attorneys and insurance industry I was told this should be covered by northlands insurance it's why they have it. I am without a vehicle for 2 weeks have missed work. I am having to file on my insurance bc there was also body damage when my windshield was removed. My deductible is $900. I would like northland to reimburse my deductible fee. The management has not helped me at all with this it was their dead tree. At my church this same thing happened to someone and the church paid for the damage I don't understand why this has been so difficult.

  Business Response

  Date: 03/05/2023

  Dear ******,

  As you are aware the ************** experienced a severe icy conditions resulting in damage to **** million trees throughout our region. As a result the storm, several trees had broken or fallen over. We are unable to reimburse any damages as this was not caused by negligence on our behalf. Per paragraph 24.4 Loss your lease contract, Unless otherwise required by law, were not liable to any resident, guest, or occupant for personal injury or dam- age, loss of personal property, or loss of business or person- al income, from any cause, including fire, smoke, rain, flood, water leaks, hail, ice, snow, lightning, wind, explosions, in- terruption of utilities, pipe leaks, theft, vandalism, and neg- ligent or intentional acts of residents, occupants, or guests. We have no duty to remove any ice, sleet, or snow but may remove any amount with or without notice. Unless we in- struct otherwise, during freezing weather you must for 24 hours a day: (A) keep the apartment heated to at least 50 Fahrenheit, (B) keep cabinet and closet doors open, and (C) drip hot- and cold-water faucets. Youll be liable for any damage to our and others property caused by broken water pipes due to your violating these requirements. We apologize for any inconvenience this has caused you. 

  Thank you,

   

  *********************