Complaints

This profile includes complaints for McGovern Auto Group Corp Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  McGovern Auto Group Corp Services, Inc.

  777 Washington St Newton, MA 02460-1701

• 

  McGovern Auto Group Corp Services, Inc.

  2 Chauncy St Mansfield, MA 02048-1902

• 

  McGovern Auto Group Corp Services, Inc.

  1200 Worcester Rd Framingham, MA 01702-5208

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2020 Jeep Wrangler unlimited September 11. They kept the car until Monday, September 16 after signing for the car. Tell me they were doing their look over on the vehicle. Whatever they did, they told me it had to be driven for 70 miles. I never got any paperwork. I asked for it when I drove off the lot Next-door to my work notice a crack in the side view mirror there was an awful noise coming I thought from the steering wheel, but it the steering wheel. It was the brake pedal. I reached out to my sales person. He said OK well make an appointment for Thursday to bring yourcar back in to get your sticker because I couldnt get my sticker because of whatever they did on the vehicle which at that point I still didnt get any records on what they did with the vehicle. A few days before bringing the car in on that Thursday, I found passenger side visor was broken. The passengers door would not lock the heated steering wheel wasnt working, so I let them know this told them I neededthe car back the same day because I lived in ******** and worked in ****** didnt want to get stuck in traffic so I pick my car up. leave there whatever they did to the brake pedal made me sick. They sprayed some kind of smelly whatever it was so from there. I brought it back another day so they could try to fix the brake pedal again. After that point, they decided to give me a loaner car so for a month and a half. I drove a loaner car I get mycar back. The mirror is broken and the noise in the front was still there so a week or two later, I get another loaner car I had for a month and a half. I get my car back now theres a new noise in the front in the front is stillnot fixed. It sounds like the tires are gonna fall off so again they took my car in February and I do not have it back. I asked the guy for five months of car payments. have yet to hear from them. I asked them to cancel my warranty and nothing yet. Im at a loss! I also have a string of emails.

  Business Response

  Date: 04/10/2025

  *****,
  
  As we have expressed via email before, we absolutely understand your frustration and sincerely apologize for the inconvenience this issue has caused you, this is obviously not the experience we seek to provide for our customers.
  
  I would like to point out, at this point in time, all of the issues encountered -except for one - have already been resolved and were in the final stretch here. For the remaining issue, we were able to source the part needed to perform the repairs and its a matter of days until it arrives,and the vehicle can be delivered back to you.
  
  With regards to the 70 miles needing to be driven, it is common practice during a multipoint inspection to check the state of charge of the battery. If the battery is unplugged during this process, whether to be charged, replaced or simply inspected, the computers in the vehicle usually need to be reset before they can give a reading. If the vehicle is then plugged in to the inspection machine before the computer can give a reading, it will be necessary for the vehicle to be driven, usually anywhere between 50 to 100 miles to reset all the sensors. Again, this is not unusual, as a matter of fact, it happens quiet often if the shop is used to checking batteries and charging/replacing them as needed.
  
  Also, its true the vehicle has been in our shop for a while,mostly due to waiting for the parts as theyre not easy to source now adays because of supplier constraints but also, we have had to coordinate with our transport company as you dont want your vehicle driven understandably and sometimes waiting for the availability of our transport company to ship the car out to you can take several days. We have coordinated pickup and drop off a couple times.
  
  You make mention of not hearing from me with regards to your payments but if you recall, I offered to cut you a check for a couple payments once the vehicle is repaired and you take possession of it. We still plan to honor that commitment but respectfully, keep in mind our responsibility to you is to make sure we repair the vehicle successfully, not make your monthly payments. We have also provided you with a loaner in the meantime.

  
  You also mention not hearing from us with regards to your warranty cancellation, but we informed you via email that it was cancelled already. It does take ***** days to reflect on your statement as previously explained.  
  
  Once the parts ordered finally arrive, well start the repairs and deliver the vehicle back to you as promised. Once again, we apologize for the inconvenience, but were committed to fixing your vehicle as fast as humanly possible.
  
  Thank you 

  Customer Answer

  Date: 04/15/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  

  I sent numerous emails that were not answered.  I asked about the warranty and told them I would like at lease 5 car payments back.  They have had my car since Feb.  I bought the car in September and have only enjoyed it for about a month and a half.  I gave him and option to buy the vehicle back so I could get a reliable one.  His answer was not an option.  That he would offer me 1 car payment and $1298 credit if I wanted to trade it in.  At this point I have had to cancel vacations for the inconvenience.  Put my life on hold while they keep fixing a vehicle they should never have sold until they checked it out. I drive on a highway everyday to work.  Its nerve racking not knowing if the car is going to just fall apart while driving it.  Thats what it has sounded like.  I would like $10000 back when I get the car so in case there are issues I can bring the to a better mechanic.  I dont have faith this car is going to make it the next few years.  

   

  Thank you

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  Business Response

  Date: 04/23/2025

  *****,
  
  Unfortunately, we dont see $10,000 as a reasonable ask, we will politely decline your request.
  

  The repair has been finalized, and the vehicle is now back in your possession. As previously promised, well cut a check in the amount of $1,779.22 for two payments.

  Also, an update on the cancellation of the warranty: The check was cut a few days ago and mailed to your lender. You should be seeing the amount come off the principal in the next statement. 

  Once again, our apologies for the delay and we sincerely hope you get to enjoy your Wrangler moving forward. 

  Thank you

  Frank 

  Customer Answer

  Date: 04/25/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I have only driven the car for at least a month.  You have been working on the vehicle since I bought it. I dont even have all the documents of what you have

  repaired.  Also again the the sound in the tire is still there. I dont know why they keep saying its in the back.  Its in the front. The scrapping noise is still there and no there is a huge scratch on the part next to the back door.  Your offering 2 months is pretty much a kick in the face.  Now I have a vehicle I have no Idea how long it will last me.  I am still asking for the $10000 the least you can do. The car was not worth the $33000 that you sold it for.  I traded in my car and put down money.  I dont feel like going thru the trade in process again.  This is the worst car experience I have ever had.  I am still asking at a loss with this vehicle 

   

   

   

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:01/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. McGovern **** knowingly sold a lemon car.2. On third attempt to remedy the situation, I offered to have them replace the vehicle because to fix the first car would cost the dealer ****** dollars.3. The vehicle they chose to replace with was ****** dollars (total) more than the original purchase.4. I was told that my car would be taken back at out the door paid value, and I would have the extended warranty rolled over into the replacement vehicle.5. On the day of receiving the replacement, I was told the car had been taken back at full value, as it was a lemon, and that my warranty had been transferred considering it had never been active on the first car due to there being an issue before it kicked in.6. The paperwork was done, but I was not given any of my financing paperwork on the day of.7. After reviewing the paperwork, I noticed the numbers did not add up. My payment went up astronomically, and the financed amount went up astronomically. There was a ****** dollar discrepancy that I traced back to the financial paperwork after further request. 8. The discrepancy came from the dealer not rolling my warranty, instead they charged me an extra ***** for a new policy (which made the first policy purchased essentially a donation to their business). Additionally, they took about ***** dollars off the value of the lemon car they knowingly sold me. In conclusion, I was sold a lemon, and then due to trusting the dealership to act in a responsible manner that a business should act in, I lost out on what is essentially 1***** dollars in equity, which will cost me massively over the life of my loan. A 5***** dollar loan turned to ****** dollars, instead of 6*****. I desperately want to resolve this matter without getting a lawyer involved, but I have had no choice but to contact the better business bureau so that management can be held accountable and losses can be recovered that the dealer stole via shady practices. Thank you very much for your time.

  Business Response

  Date: 01/30/2025

  Hello- We have offered Mr. ********* the option to return the vehicle in a few days for a full refund. Thank you. 
  

  Customer Answer

  Date: 01/30/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. 

  my reason for rejection is because the business in question is attempting to treat this situation as only one of two purchases instead of two purchases in one. The issues do not stem just from the second car which was a replacement for the first car, they go back to the first car being sold knowingly broken, with a check engine light on. 
  

  the first attempt by GM **** ******** was going to be treated as satisfactory. **** offered to write me a check for the ***** dollars difference in the original  agreed upon deal that had me recovering all money spent on the first vehicle. Additionally, **** was going to include in that check the cost of add on purchases that were never utilized due to the first car being inoperable. **** apparently required speaking to his bosses, who then denied that fair course of action. Instead, they made the unfair suggestion of buying the second car back. This course of action would have set me back ***** dollars that they would have profited off of knowingly selling me a broken car. 

  It is documented that the first car had been driven by staff for a week prior to me agreeing to the sale. It is documented that the car left the lot without an inspection sticker and with a check engine light on. Later diagnosed as being an issue that was traceable back around ****** miles in the vehicle. This was a burden that the dealership placed on the unknowing buyer, which is simply a shady business practice. 
  

  In an effort to help the dealership out of such negligent deal, I agreed to recoup the money I paid on the first car, and put it toward a more expensive vehicle with the understanding that I would have all my protection plans moved over as well. This is all documented in text messages with my salesperson.

  The dealership took full advantage of my kindness and placed numbers in front of me saying it all matches out what I wanted and not to worry about it. I took possession of the second car under the assumption that I was simply transferring from one broken car into another working car. 
  

  the replacement car not only cost more money, but was sold and left the lot with a non functioning retractable roof, also documented on video and correspondence. 

  fast forward to now, I had only noticed the dealership did not explain themselves on why there was a discrepancy in the financing figures because I was going through financial paperwork while my second car was away being fixed again (the second broken car i took possession of from the McGovern **** lot in as many attempts). It occurred to me rather plainly that the money was missing on the agreed trade in that we had an understanding on, and that the in verbally telling me it would all even out was an attempt to keep me from digging into the numbers on the spot. The reason I found for their incredibly underhanded business dealing during these two transactions was to mitigate their cost of repair on the first vehicle so they could still come out on top. 
  

  I worked alongside McGovern **** and worked in their interest to try and help them from taking a full lemon back. My biggest shortcoming is I am not an attorney it seems. I believed that the sales team and management would be looking out for a customer on such a large purchase and not trying to make extra money off them. To have to take a loss on a car that was broken from the first day I took possession on it is just business in bad faith. To then double down by looking to recover more money on a replacement is downright wrong. Their offer to buy back the car and have me take yet another hit if ***** dollars speaks volumes to their desire to resolve this situation in good faith. I could not have been more easy going from day 1, and all it has got me is lost money.  

  I am so disappointed in McGovern automotive Group that the first attempt by **** to fix this issue was rejected by his bosses, as **** found in the paperwork enough discrepancy to agree with me that the ***** dollars returned to me would be the proper and acceptable way to handle this situation. For a general manager to immediately locate the issue, agree to a number, and take it to the next level is proof enough that there was business done in bad faith. I have not asked for special treatment, I just want to be treated properly and transparently as a paying customer. Right now, up to now and continuing, Im getting neither transparency nor proper treatment. All I want is what myself and **** agreed to, as that is fair. It is no more or no less than what the difference would have been on the deal had everyone been transparent from the start.  That is all documented on the forms from both purchases, and that aint including a near  500 dollar processing charge that I did not include and did not plan to include in my grievances.

  I want to be made whole, I do not want to lose money yet again by accepting their less than appropriate offer of buying the car back and taking the ***** dollar hit. I am not looking for a free car, just simply to be made whole for the discrepancy that was shaded from me. 

  
  
  Regards,

  ******

   

   

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a vehicle that had damage. It was undisclosed to me. They have a warranty about inspectability it would not pass with the body damage. It cost 980 dollars to repair. I have made attempts to have them cover the costs . It was a broken bumper bracket and internal damage . It was not able to be driven to them to be fixed.But was told it was my fault. It was this way upon delivery.

  Customer Answer

  Date: 01/25/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mon 11/25 Car towed to McGovern *****, *******, ** Tues 11/26 Spoke w/Service - estimate attached - advised parts ordered due Weds 11/27 - Loaner Vehicle provided In interim, requested Trade-in ************** Detail - latter of which $100 quoted (verbally reconfirmed after completion)I mentioned concern with recent hesitancy on starting - Servce claimed no issue noticed - offered diagnostic testing for $174.95 - at this time, I declined Weds 11/27 Spoke w/Service mid-day - advised car sluggish on starting - battery testing fine - $174.95 Diagnostic Testing recommended - further advised cost credited toward repair - at this time, I agreed to it Just before 6pm, again spoke w/Service - received text quoting $1300 for Starter Replacement - I was alarmed at expense - I requested time to consider repair - I also inquired as to trade-in appraisal - I was told sales left paper copy in my car now in locked Service yard - I was also told it now needed to be adjusted to reflect Starter issue Despite having no Trade-In Estimate info, Service demanded I decide whether to trade or agree to additional service by Fri 11/29 insisting on Loaner return same date Due to ********************** of my job, no phone access during 12 hrs work days - I had no way of returning car Fri 11/29 - I reasonably requested returning Loaner Sat 11/30 at 9am allowing me to meet with Sales/Finance to get info & make decision - still pressured for Loaner return Friday 11/29 Sat 11/30 After dealing with Sales all day, I declined ***************************** wouldnt take payment for services authorized or release my car due to invoice not showing complete in system - Loaner re-issued - due to work, I made clear I now needed to return Loaner Tues 12/3 Mon 12/2 Spoke with Service 5pm - again reconfirmed Loaner return for Tues 12/3 - again, pressured for Starter Replacement Note pricing differences on Fender Liner in 2 attached estimates Also, extra charge for $174.95 *Consumer Fraud*

  Business Response

  Date: 12/24/2024

  Customer had her car towed in on 11/25 and vehicle was looked at and estimate was sent via text to the customers cell phone *************) on 11/26 at 9:06am. The estimate included replacing her damaged fender liner for $405.08 + tax, a trim piece for $78.94 + tax, and 2 missing screws/clips for $20.41 + tax for a total of $504.43 + tax and at 9:10am the customer approved the repairs directly from her cell phone and the parts were ordered for replacement the following day 11/27 (photo of customer approval attached). Customer also texted on 11/26 to add an interior detail for an additional $100.00 bringing her total to $604.43 + tax.
  

  After approving these repairs, the customer had a verbal conversation on the phone with her service advisor, *******, stating that the vehicle was having a hard time starting. He indicated we would test the battery at no charge and if anything further was needed we would send her another estimate. Customer was sent an estimate of $174.95 to approve repair diagnosis for the starting issue and $31.98 for replacement of the passenger reverse bulb  on 11/27 at 10:12 am and both were approved directly from the customer cell phone at ******* now bringing her total to $811.36 + tax. (photo of approval attached)
  

  The technician diagnosed the starting issue and it was determined that the starter motor was beginning to fail and another estimate including the starter replacement was sent on 11/27 at 2:05 pm. ******* did not hear back until the customer called 5 minutes before closing on 11/27 at 5:55pm and the customer voiced her concern on the cost of the starter and requested that the sales department appraise her vehicle for trade in opposed to replacing the starter. ******* informed the customer to not rush into a decision and to stay in the loaner vehicle as the dealership was going to be closed in observance of Thanksgiving on 11/28.
  

  The dealership did not hear back from the customer on Friday 11/29 . The customer arrived on Saturday 11/30 in order to speak to the sales department about trading her vehicle in but did not notify the service department. After speaking with sales and deciding not to trader her vehicle in at that moment she attempted to pick up her vehicle from the service department and arrived past 4pm (the service department closes at 4pm). ****** ***** from Service was still in the dealership past closing and found that the customers invoice was not finalized as service was waiting for the customer to approve or decline the starter motor replacement. ****** put the customer back into a loaner vehicle in good faith to continue to allow the customer to decide over the weekend on if she was going to trade the vehicle in or perform the repairs on her current vehicle.
  

  The customer texted ****** on 12/2 questioning the charges but indicated that she did approve the starter diagnostic of $174.95 (text message attached). The customer then requested the service department apply a $100.00 off coupon from our website so her total went from $811.36+tax to $711.36 + tax, she was informed her new total was $720.42 and came to pick the vehicle up on 12/3 and returned the complimentary loaner vehicle she was driving since 11/26 at NO CHARGE to her.
  

  The dealership purposely utilized digital estimates that the customers approve directly from their phone/email to avoid conflict/confusion and the customer was well aware of what she was paying.
  

  ***** *******
  Service Manager
  ************

• Initial Complaint

  Date:08/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  McGovern Chrysler Jeep Dodge Ram in ****** ** sold me a wrangler in December with dual top package but after I picked it up discovered I was missing parts. They admitted they poached soft top parts from my jeep to give to other people. Ive been trying to get parts replaced for months. Their GM doesnt answer any phone calls or emails. The sales department has given me a few parts (by poaching from other Jeeps of course) but ended up giving me 2 door surround parts instead of 4 door surround parts. They also say one of my parts is on back order although I called another jeep and asked about lead time on that part, they said they could have it in a week. Its been a horrible experience. Im still short parts and now Im not receiving any response from sales or from the general manager. I wrote a ******** review and was instructed by the McGovern page to call and email the general manager, which I have already done multiple times. There has been no response. I bought this jeep because of the features that were included. They stole those features from my jeep to give to other people and now Im left hanging. Then in their sorry attempt to make things right they gave me the wrong parts. I just want the issue resolved whether its a refund for the soft top or they give me the parts I need. This has been going on way too long.

  Business Response

  Date: 08/21/2023

  We understand the customer's frustration and are currently working on resolving the issue.

  Although we are trying to do our best to resolve the soft top problem -We want our customer to be happy - it is important to point out that the soft top is an accessory and add-on that we do not reflect on the price. In other words, it is complementary if it happens to come with the vehicle and we do not up-charge for it. ********* purchased a preowned wrangler with us and while we go to great extent to make sure we sell high quality product, accessories that originally come with the vehicle when it is sold brand new are not guaranteed on preowned purchases, hence the difference in price. 

  Attached is a "We-owe" form signed by the customer where we explicitly mention what is owed to the customer, the soft top is not part of it. Once again, we are in the process of providing the customer with the parts needed so she can properly enjoy the accessory, but she will have to be patient because so far, one of the parts seems to be on back-order and we'll have to wait until it becomes available, the rest of the parts are being delivered directly to the customer today. 

  ********* did mention another dealership told her they're able to get the back window for the soft top which is the part that is on back-order and we offered to pay for it if they're truly able to get it. 

  Looking forward to resolving this matter as soon as possible. 

  Thank you, 

  ***************

  General Sales Manager 

  Mcgovern Jeep 

  Customer Answer

  Date: 08/23/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************************

• Initial Complaint

  Date:12/14/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an F150 SUPER CAB on 12/03/22, salesman name is ********************* took me to someone's office to sign a loan for the truck, and the financial man pulled my ******** times don't know why, he got me a loan for $83,000.00, ***** told me to come to pick up the car Monday found out the truck couldn't be delivered because of a recalls until now, I went yesterday to say to them to cancel the loan. The financial guy and ******************* lied to me I WANT THEM TO CANCEL THE LOAN AND RETURN THE PLATE ASAP 2022 **** F150 SUPER CAB, VIN # *****************

  Business Response

  Date: 12/27/2022

  We are sorry about the confusion that took place regarding this sale. ****************** issued a Stop Sale on this vehicle for safety recalls, that could not be fixed immediately. Finding this information, we then put the customer in a loaner vehicle free of charge with the option of getting a different vehicle or cancelling the sale all together. She chose to rescind the deal. We followed proper protocol and cancelled her plates, which we gave to the customer for her records. The customer has no further liability to the vehicle, the bank or registration.  Everything has been taken care of. 

  Customer Answer

  Date: 12/29/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Lira

  They need clear my name from 3 business bureaus they pulled my credit 10 times for no reason 

   

   

• Initial Complaint

  Date:08/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2015 *** 328xi with ***** mileage from McGovern JDR of ****** ** on 7/2/22 for $20k. The car has been one problem after another since purchase. I have driven it **** miles the car currently has *********************************************************************************************************************** such poor condition, and cameras were malfunctioning. The dealer has not been helpful in resolution of the issues, they performed an oil change, and after multiple hours of arguing finally conceded to pay half of the tire replacement cost, and to send the car to *** for the camera. They were not responding to *** once the camera issue was diagnosed and declined repair as it would cost 3k. The car was in the shop for over 1 wk , I just got it back 2 days ago and now another engine light just came on. The local AutoZone read the code and it has a thermostat problem. I called the dealership and they are not accepting any responsibility. I have driven over 750 miles back and forth to the dealer for repairs and diagnostics on this vehicle expending my time and gas. I have spent 850 on the tires, and about 150 on gas, as well as 175 for an independent evaluation. This car never should have been sold with these problems, and according to the used vehicle warranty these repairs should all be covered by seller as their warranty covers any "defect, malfunction that impair the safety or use", this malfunction also impacts the market value. The manufacturer should refund me the cost of tires and gas as well as repair the cameras and thermostat. I am not sure what to do now as driving a vehicle with thermostat issues can damage the engine further.. I do intend on reporting this business to the attorney general as well as the manufacturer, and sharing my experience on reviews and social media. Thank you.

  Customer Answer

  Date: 08/23/2022

  I have not heard from the business in response to my complaint.

  Business Response

  Date: 08/29/2022

  ********, 

   

  First and foremost, we would like to apologize for the poor experience you have had with us. While not always possible, we do try to please all of ours customers and we take to heart your feedback. 

   

  I was able to go back into our records, and could not find evidence of unsafe tires. My understanding is you were looking for the tires to be replaced and we agreed to pay half the cost as tires not only passed Mass inspection but were well above the law requirement and did not need to be replaced.

   

  We understand the backup camera not working properly is an inconvenience. Happy to work with you here, although I would like to clarify that while this is a convenient feature, the malfunction of the camera does not impair the safety or use of the vehicle as you stated in the complaint, you can still use the rearview mirror. 

   

  The thermostat issue I don't think has been discussed with our team yet but I'm happy to get with our service manager and schedule an appointment to have this looked at and rectified. As far as the $150 on gas and $175 independent evaluation, we'll process a refund check. 

   

  Once again, we apologize for the bad experience, let's work together to resolve the remaining issues. 

   

  I can be reached at ************

   

  ***************

  General Sales Manager