Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/06/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
EdAssist is not honoring the Dependent Tuition Reimbursement that I receive through my mothers place of employment. EdAssist has agreed to pay me the cost of 3 credit hours per semester, but has since revoked the aid and has provided no details about why. They simply state they did this in accordance with employer policies. I was issued a letter of credit in which the company calculated the value of 3 credits as per my institutions standards, and now they want to act as if they have made a mistake so that they can refuse to pay me.
Business response
02/07/2024
Bright Horizons is a national provider of Early Education and Care, and Education Administration and Advising Services,for employers and individuals. On February 6, ****, we received *************************** complaint to the Better Business Bureau, seeking a refund from Bright Horizons.We appreciate the individuals outreach. We are pleased to inform you that we have been in contact with his mother to confirm the steps we have taken to respond to the issue. We have confirmed the reimbursement policy has been applied correctly, application was correctly paid, the payment information was communicated to *************************, *************************** mother and the owner of the benefit. This matter may now be closed.Initial Complaint
01/28/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
EdAssist has denied several of my tuition reimbursement applications despite submitting appropriate documentation. I have met with two separate advisors from EdAssist, each advisor told me to take different action to gain approval. Subsequent applications were still denied. After submitting the last round of documentation, EdAssist stated they wanted a letter from my **** of my DNP program. The school asked me to explain that the automated letter generated with all of the required information is what they use for all employers and to please use that document.EdAssist has continued to deny my application and continue to ask for different documentation than what was originally asked. My applications continue to be denied; I believe this is happening so that I am no longer in the window for reimbursement as many others have stated on the complaint page of the BBB.Business response
02/19/2024
Bright Horizons is a national provider of Early Education and Care, and Education Administration and Advising Services,for employers and individuals. On 1/28/2024, we received *************************** complaint to the Better Business Bureau, seeking a repayment from Bright Horizons. We appreciate the individuals outreach. We are pleased to inform you that we have been in contact with *************************** on 2/8/2024 to confirm that application ******** has been processed for payment after the requested information was received and complete on 2/4/2024. The applications has been processed correctly. This matter may now be closed.Initial Complaint
12/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
It seems that I am not alone. Bright Horizons misleading people who are seeking tuition reimbursement via employee benefits. I applied for tuition reimbursement for this semester and submitted this pre-approval application. Now when I claim for reimbursement, it is treating my application as a new application ( I sent a the screen shot to HR of my compony to show the proof for application) . Bright Horizon is taking submission "a new "submission, which means I passed the deadline therefore, they will not reimburse me. My tuition cost was $3,200.This business should be investigated for how many tuition reimbursements they keep per year by making an excuse for not to pay. I also find their documentation and website intentionally misleading.Business response
12/22/2023
Bright Horizons is a national provider of Early Education and Care, and Education Administration and Advising Services,for employers and individuals. In December, we received *************** complaint to the Better Business Bureau, seeking a Refund from Bright Horizons. We appreciate the individuals outreach. We are pleased to inform you that we have been in contact with *******************. We have reviewed this account and found that the Point32Healths policy has been applied as required by our client, and *************** employer. This matter *** now be closed.Initial Complaint
11/30/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
My employer provides education benefits and administers them through Ed Assist / Bright Horizons, however, this company does everything in it's power to deny legitimate claims, especially by not accepting documentation, requesting documentation that does not exist, or falsely interpreting documentation (for example, saying that a document is missing some information even when it isn't), or adding qualifiers which are not needed. They are also poor communicators and take ages to process claims, thereby running out the clock on their "customers". I would never do business with this scam of a company, but am sort of a captive customer due to them being a 3rd party through my employer.Customer response
12/11/2023
I have not heard from the business in response to my complaint.Business response
12/12/2023
Bright Horizons is a national provider of Early Education and Care, and Education Administration and Advising Services,for employers and individuals. In December, we received ******* Jamescomplaint to the Better Business Bureau, seeking a Refund from Bright Horizons.We appreciate the individuals outreach. We are pleased to inform you that we have been in contact with ************************* and our client, **********************,to confirm the steps we have taken to respond to the issue. We have reviewed this account and found that the ********************** policy has been applied as required by our client, and ************************* employer. This matter *** now be closed.Initial Complaint
10/01/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
My employer provides education benefits and administers them through Ed Assist / Bright Horizons, however, this company does everything in it's power to deny legitimate claims, especially by not accepting documentation, requesting documentation that does not exist, or falsely interpreting documentation (for example, saying that a document is missing some information even when it isn't), or adding qualifiers which are not needed. They are also poor communicators and take ages to process claims, thereby running out the clock on their "customers". I would never do business with this scam of a company, but am sort of a captive customer due to them being a 3rd party through my employer.Business response
10/23/2023
Bright Horizons is a national provider of Early Education and Care, and Education Administration and Advising Services,for employers and individuals. On 10/1/2023, we received *************** complaint to the Better Business Bureau, seeking a Refund, Billing adjustment, or Contact by the business from Bright Horizons. We appreciate the individuals outreach.We are pleased to inform you that we have been in contact with ******************* to confirm the steps we have taken to respond to the issue. We have reviewed his account and found that the Northrop Grumman has been applied as required by our client, and *************** employer. This matter *** now be closed.Initial Complaint
10/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Ed Assist is the company my employer uses for school loan and tuition repayment. I completed my degree 2 years ago and they have been denying loan repayment for various reasons. Initially this was due to the government loan payment being postponed. Now payments have resumed and they are still denying my payment requests for various reasons that make no senseCustomer response
10/12/2023
I have not heard from the business in response to my complaint.Business response
10/18/2023
Bright Horizons is a national provider of Early Education and Care, and Education Administration and Advising Services,for employers and individuals. On 10/1/2023, we received ******************************* complaint to the Better Business Bureau, seeking a repayment from Bright Horizons. We appreciate the individuals outreach. We are pleased to inform you that we have been in contact with ******************************* on 10/18/2023 and 9/28/2023 to confirm the steps we have taken to respond to the issue. We have advised the participant of the policy requirements and how to locate the policy within our site. The applications have been denied correctly. This matter may now be closed.Initial Complaint
09/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
EdAssist required that I send them a fax version of my tuition payment and final grades. I supplied these documents numerous times. I was told that the fax machine was having issues or the fax couldn't be read. Edassist made no attempt to make contact with me to say there was an issue. EdAssist made no attempt to reach out to my university directly. EdAssist made no attempt to offer me an alternative means of providing documentation to them outside of a facsimile. They then claimed that the last fax I sent them came in after the deadline and offered no recourse.Customer response
09/19/2023
I have not heard from the business in response to my complaint.Initial Complaint
09/07/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Good morning I received this on 08/10/23 and still have not received a check or a payment please assist Application: ****** Course: IT-140 Introduction to Scripting Course Start/End Date: 5/1/2023 - 6/25/2023 Material: Introduction to Scripting Publisher Zybooks Sense Education Tutoring Tool - IT-140 - $100.46 Course: IT-200 Fundamentals of Information Technology Course Start/End Date: 5/1/2023 - 6/25/2023 Material: IT Fundamentals Pro Publisher: ******************** - $99.00 I was told by multiple different agents on multiple different phone calls that a payment was sent by check then i was told by mail then i was told it wasn't sent then a Supervisor named ******* told me to check with my company . I called my company and they advised to contact bright horizons they have nothing to do with the book reimbursements i am curranty on hold for a manager for over 26 minuets and counting this is 09/07/2023 this issue occurred on 08/10/23Business response
10/23/2023
Bright Horizons is a national provider of Early Education and Care, and Education Administration and Advising Services,for employers and individuals. In September, we received *********************** complaint to the Better Business Bureau, seeking a Refund from Bright Horizons.We appreciate the individuals outreach. We are pleased to inform you that we have been in contact with ********************* on 10/19/2023 to confirm the banking information of the reimbursement deposited to ********************* account within 2 business days of 8/7/2023. We have reviewed his account and found that the Charters Policy has been applied as required by our client, and *********************** employer. This matter may now be closed.Initial Complaint
08/22/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On August 7th, I filed a help ticket to Bright Horizons asking how to submit a reservation for care when a care provider has already been obtained. These reservations automatically trigger an advertisement for local care providers to contact me to apply for the service position. Since we already had secured a provider, I didn't want to advertise for the position.The ticket didn't even make it into their queue until August 16th. As of August 21st, they never followed up on the ticket. That's two weeks. In that time period, a care provider visited my dying mother three times - August 10th, 15th, and 18th. I finally called on August 21st and sought to be reimbursed for these visits, as Bright Horizons is under contract to provide, and a representative said that she would be able to accommodate this. However, I received a phone call later that day from a second representative stating that these visits could not be covered since they "can't add reservations in the past", even though the first representative said that they could do so. Had they responded to my help ticket, I would have known how to proceed with reservations when a provider has already been obtained. But they didn't and there is no documentation on their website about how to go about doing this.Customer response
09/03/2023
I have not heard from the business in response to my complaint.Initial Complaint
05/26/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I am currently seeking a tuition reimbursement in the amount over $1000. This is money that I paid out of my own pocket.I have spent weeks going back and forth with this company and submitted a substantial amount of documents showing proof that I paid my tuition out of pocket. Bank statement, tuition amounts. Today they falsely denied my application saying that I received a ****** This is true I did receive a ****** However that ***** only covered $400 of my total $1400 tuition while I paid $1000 out of my own pocket. I submitted an appeal with my application and asked that I manager from there company call me. I am submitting this complaint because they are purposely and falsely denying my application.Business response
05/31/2023
Bright Horizons is a national provider of Early Education and Care, and Education Administration and Advising Services,for employers and individuals. On May 26, 2023, we received ***************************** complaint to the Better Business Bureau, seeking a refund from Bright Horizons. We appreciate the individuals outreach. We are pleased to inform you that we have been in contact with ***************************** employer to confirm the steps we have taken to respond to the issue. We have confirmed the reimbursement policy has been applied correctly, application was correctly denied, the denial information was communicated to ***************************, and his employer is upholding the denial and communicating with him. This matter may now be closed.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.