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Business Profile

Auto Services

Grand Auto Sales LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/08/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a vehicle from grand auto sales. The vehicle came with a 7 day warranty within 2 days I noticed them the ** condenser needed to be replaced and the power steering was leaking the kept my car for 3 days and gave it back saying everything was fixed. They only repaired the power steering. When I called back and said it was still leaking making it broken they said to send them pictures and never responded. The cars value would be way lower if they disclosed the condenser was leaking and they had added UV fluid so they knew before selling it. They also misrepresented the vehicle stating it runs on regular gasoline and it needs premium.

    Customer Answer

    Date: 08/19/2025

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:07/01/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i bought a car for this dealer. it is a *** soul 2014. after i received the car i found a check engine light on. so i contacted them and they spent two weeks fixing it. so i picked up the car again. after a couple of days the check engine light came on again. so i tried to contact them again and i explained my concern. they said we will see and let me know but they never contacted me back. so currently, the car has check engine light on and it is still in the warranty period. i just drove it few miles. they also charged me $95 title fee, but i paid the title fee one more time when i went to *** to register it. i think that is a fraud

    Customer Answer

    Date: 07/12/2025

    I have not heard from the business in response to my complaint. I called them they said we will see, but they never get back to me. I also left a complaint on their official website, they haven't respond. The only respond I got back, is on ****** map reviews. I am attaching their comment on ****** map and I disagree with most information that they said on it. They haven't communicate with me back yet 

    Business Response

    Date: 08/06/2025

    We have spoken with Mr.***** *********** agreed to reverse the sale of 2014 Kia 
    Soul. When we tried to schedule this transaction
    he informed us that he was recording the phone
    call without permission. We would like to schedule a
    time when we could complete this business.
    We need him to schedule a time with us and 
     bring the car and the title.

                         regards
                         Eshmanbet Ermekbaev

    Customer Answer

    Date: 08/06/2025

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    The reason that I can't accept this offer is: I need a compensation for my loss. I planned to use this car for business and it is registered under my business name. I need the business to cover my expenses that i paid on the car since I bought it from them including registration, title fee and commerical insurance.

    Thanks

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    Anas

     

     

Grand Auto Sales LLC is NOT a BBB Accredited Business.

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