Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good afternoon,I'm writing to inform you of an incident that occurred due to negligent care and treatmentabandonment by Boston Neurobehavioral Associates' medical providers andadministration. Today, I called BNBA to request an appointment with a new BNBA provider, as ********************** had asserted during our last telephonic appointment that she would not schedule with me again. To my surprise, I was told today by Ms. ****** administrativeassistant that my BNBA case was closed in February 2025. I had no knowledge of this decision. The admin assistant told me that an email and letter was sent to my address informing me of this decision. Again, I had no knowledge of this and did not receive either an email or letter informing me of their decision to terminate. One would assume that termination of psychiatric treatment would at least warrant a patient's formal receipt of termination, such as certified receipt, but BNBA couldn't be bothered with such, leaving me today with no provider and no medication. Had I had knowledge of BNBA's decision months ago, I would have already established care with a new *********** add further insult to injury, despite BNBA having full knowledge of their inept communication andtreatment abandonment of my care,BNBA'sadministrators knowingly and willingly denied care and/or care options to me today, leaving me to experience active withdrawal symptoms.I urge you to investigate and resolve the above matter so that other patients do not experience such a needless disruption of care that has unfortunately yielded an onset of preventable medical and psychiatric symptoms. This onset of symptoms could have been prevented had BNBA'sproviders acted without intentional recklessness and negligence. I will also be reviewing this matter with the ****************************, MA Department of Public Health, MA Board of Medicine, and MA Board of Nursing.

  

  Business Response

  Date: 06/10/2025

  Hello,

  Im writing to give an update and clear up any confusion about our recent communication with Ms. ***** and the end of her care at BNBA.

  After reviewing the situation, we confirmed that the Patient was officially informed of her termination back in January. A termination letter was sent to her at that time. The reason for the termination was due to inappropriate behavior toward both the provider and our administrative staff.

  More recently, Ms. ***** called our office asking for a medication refill. She said she didnt know she had been terminated and asked to see another provider. However, thats not accurate, a termination letter was sent to her, and we have records to show this.

  As per our policy, Admin informed her again that her care was terminated and explained we can no longer provide services.

  Its also important to mention that Ms. ***** has a history of using inappropriate language with both our medical and admin staff. She has also frequently made urgent and demanding requests, which have made communication difficult.

  Please let me know if you need anything else or more details.

  
  

  Customer Answer

  Date: 06/10/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Hello,

  For the record, I was not formally notified of termination of BNBA's service until yesterday. As mentioned, I was notified by ***** **** that she would not schedule with me again. Ms. **** is not BNBA. I did not receive an email or letter of BNBA's decision to terminate until I asked for it YESTERDAY. If they can provide a copy of a signed certified mail receipt from me, I'm more than happy to retract the complaint. 

  I have no issue with BNBA's decision to terminate treatment, only their lack of communicating such. They can irrelevantly obfuscate all they want, it does not and will not nullify their negligence in this matter.

  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  

   

   

  

  Business Response

  Date: 06/10/2025

  Hello, 

  We did send the email to the patient on 1/28 (A notice of termination). We're not sure if the email got delivered but we did not receive a bounce back to my knowledge. We also called the patient. I did find a general note from 1/28 where our admin put a note on the patients chart that the patient was very abusive on the call.

  We try our best to treat patients with dignity and respect, but we need to look out for our staff and their wellbeing as well.

  Ultimately I can without a doubt say that we attempted to send a termination letter to the patient. In the termination letter there are also a few resources that the patient can reach out to, if in need of any services.

   

   

   

   

• Initial Complaint

  Date:12/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about December 8 last year I underwent neurobehavioral testing with psychologist **** ****** at Boston Neurobehavioral Associates' (BNBA) *******, ** location. I was to expect his report in about 90 days. Not having received it several months later, I asked for help from another **** doctor *** manages my medications during a telephone appointment. She said she would follow it up for me. She tried to help after several other inquiries in subsequent appointments, but without effect. I finally sent an online inquiry to the ************ location on or about 11/18/24 and received a call from that office the next day saying that **** ****** had recently taken medical leave but promising the report within a day. As of 12/9/24 -- three weeks later and a year after the extensive and expensive testing-- I still have not received it.

  Customer Answer

  Date: 12/19/2024

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 04/30/2025

  This report was completed on 1/10/2025. If you'd like a copy of the report please call ************.

  Customer Answer

  Date: 04/30/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.] 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process. 
  
  FAQ
  My complaint was,  in fact, resolved -- but not by any action from the company.  After many fruitless attempts to contact them in a variety of ways, I was finally able to locate the person who did my evaluation and get through by telephone.  He then emailed the evaluation report per my instruction.  The company per se had nothing to do with it.  They never contacted me, nor showed any awareness of their own year-long failure.

  I will not do any similar business with them again, and have already advised my physician to steer other patients clear of them. 
  Regards,

  JeffreyMichals-Brown
  

   

   

• Initial Complaint

  Date:04/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a patient of **************************, PMHNP under Boston Neurobehavioral Associates (BNBA). On three separate occasions over the past few weeks I have not been able to receive and/or use the proper dosage of one of my prescribed medications despite exhausting every resource I have as a patient trying to resolve the issue. The medication is Alprazolam ER 0.5mg Tablets. Firstly, the prescription was delayed for longer than necessary and resulted in me having a lapse in my medication schedule lasting 2.5 days. I tried to resolve the issue through both BNBA and my pharmacy resulting in no options other than waiting. Once receiving the medication, the instructions on the prescription were not reflective of our discussed treatment plan, instructing that I take half the daily dosage I was taking prior, even though this was never discussed and I was given enough medication to take the correct dosage/frequency. Again, I called both the pharmacy and BNBA several times in order to get authorization to take the correct amount of medication with no luck; I had to take the medication based on the instructions for five days in order to avoid any legal issues on my behalf. Once the following Wednesday came, I was finally given an impromptu appointment with ************************** where I discussed the improper dosage and delay of the medication only to be met with a dismissive and demeaning attitude. I respectfully stated that the prescription was incorrect and after looking through my prior prescription, she relented and agreed that the dosage should have been twice what she listed on the instructions. She then stated that my next prescription of this medication would be available April 29th and on attempt to pick up said prescription, it was incorrectly delayed again to May 29th. This leads to now, with no recourse for myself other than waiting until my prescriber corrects the prescription or until my next appointment, which both result in a third multi-day lapse of proper treatment.

  

  Business Response

  Date: 04/30/2025

  Thank you for reaching out and sharing your experience. We truly regret the challenges you've faced with your ********************* and the distress this has caused. What you described does not reflect the standard of care we strive to provide at Boston Neurobehavioral Associates (BNBA), and we appreciate you bringing this to our attention.
  We want to inform you that Jokotola *** ***** is no longer employed at our practice.

  
  We recognize the seriousness of your situationespecially given the repeated lapses in medication continuity and the difficulty you had obtaining timely support. We are committed to ensuring that this does not happen again and are currently reviewing your case to expedite proper ********************* moving forward. Please call ************ if you'd like to be scheduled with another provider.
  
  Sincerely,
  Boston Neurobehavioral Associates