Complaints

This profile includes complaints for Harvey New Bedford's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Harvey New Bedford has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Harvey New Bedford

  1166 Shawmut Ave New Bedford, MA 02746-1356

• 

  Harvey New Bedford

  PO Box 50540 New Bedford, MA 02745-0018

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We pay *** disposal that goes by the name el ****** out of *********** ** 3 month ahead of services rendered. They are not consistently picking up our **************** on the day that is quoted. Almost every week they do not pick up our trash until 4 days later , only after numerous calls. Each time we call they state a truck breakdown and there are no trucks in our area. They are dismissive about our requests and tell us to then take our garbage to the town dump , even though we pay for a service . We are a family and need a dependable trash pick up for sanitary reasons. To us this is unacceptable. This is an ongoing problem . Thank you

  Business Response

  Date: 03/18/2024

  At EL ****** *********** we take all complaints by our valued customers very seriously.  We attempt to return as soon as possible for any missed collections for any reason but unfortunately we do not always have a vehicle in that service area everyday.  As with any business that is reliant of vehicles we do struggle with reliability but we strive to maintain our fleet to the best condition we possible can.  In this situation we did return on our next day in the service area and found the cart to be empty.  The driver will informed of the difficulty this customer is having with the ********************** and we will do everything in our power to correct the issue.  I would like to personally apologize and we will work our hardest to service all customers on the correct service day.

  Customer Answer

  Date: 03/19/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:10/04/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to contact the business to terminate my service. My sales rep is never available. I finally got her on the phone and she told me she will send me paperwork to fill out to terminate, which I have yet to receive. This has been going on for two months. In the mean time, we are being billed .

  Business Response

  Date: 10/05/2022

  I apologize you have had trouble closing the account. I see we received the cancellation request towards the end of August and the breach of contract letter was mailed in September as communicated. We are sorry if you did not receive the letter for whatever reason.  As of yesterday, you had spoken with the Sales Manager who agreed to close the account and have the equipment removed tomorrow, 10/6/22. Thank you.

  Customer Answer

  Date: 10/05/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************