Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/05/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a promo code for a free delivery food box from this company. From the beginning there was issues even trying to get my account set up. I had to go through customer service a few times to get the issue resolved. After ordering, I received the box of food a couple of days ago. Today I saw a charge for $95 on my account from the company. When I contacted them to find out why, I was told that it was a weekly delivery service and that all that information was in the fine print upon sign up. Since I didn't get to sign up from the site as I should have, I missed that information. This, I feel, is a part of their scam because I've read that many people have had similar experiences. When I asked them to cancel it, they offered no help even though the box hadn't processed or shipped yet. They refused a refund as well. And I don't even trust that it will be cancelled because many of the other reviews, both on the BBB site and another site, state that they were charged even after cancelling with them. They use very dishonest and predatory practices. I want a refund of my $95 and to be done with them completely.

  Customer Answer

  Date: 07/16/2023

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 07/25/2023

  As we are an automatic weekly subscription service, all active accounts, including those redeeming a free Share A Box code, receive a charge each week for the upcoming order period unless you opt to skip that particular delivery. We understand there was some confusion in setting up the account, however our regular terms and subscription model would still apply as described in our welcome emails to the customer, the FAQs onsite, the individual weeks of active orders, and the initial invite the customer received for a free box. As the first box was 100% free of charge, our team is not able to provide a full refund for the box that confirmed due to the active subscription. As a one-time courtesy, we have provided a half box refund which the customer should see back on their card in **** business days.

  
  

  Customer Answer

  Date: 08/02/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:06/22/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company charged me $50 more than they were originally supposed to and then didn't even deliver my order when they were supposed to so it's supposed to be refunded. I haven't been refunded. Their customer service stinks and you can't reach anyone on the phone because they won't even give you a number to call

  Customer Answer

  Date: 07/06/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:02/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to sign up for the food service membership. I went through the process with no success. Every time I tried to submit an order it would error out and reject the order. At that point I gave up thinking I could not successfully complete their process. They tried to make a charge against my card but reversed it. I did not follow up with the company thinking they corrected their error.I also did not follow through with the membership since everything would error out with not given reason. I expected no future interaction with them. Several weeks later, on 2/22/23, they charged my card again but a different amount this time for $96.46. This was done without my authorization. I contacted the company thinking they would correct their error only to deal with their refusal. They only apologized for the difficulty in getting started but they would not refund my money. I explained several times that I had such difficultly trying to get started that it gave the impression nothing was accepted, so I thought the membership was never established. They continued with their same response that it was my fault for not communicating with them and would not refund my money. They gave me no option but to file a settlement request with BBB

  

  Business Response

  Date: 02/28/2023

  Thank you for reaching out! On 2/4/2023, an account under ***************** was created. The customer's payment information was then added, a subscription was created under their name and address, and meal changes were made in the account's upcoming menus, including the 2/22 delivery. Before 2/22/2023 -when the customer reached out to ********************************************* via ******************* -, we sent the customer 13 emails pertaining to their orders, the service, and/or their account. Our terms state, "When you create an account with us, you must provide us information that is accurate, complete, and current at all times." Compliance to the Terms and Conditions was agreed to at checkout, therefore the correctness of their email address was confirmed then. As no action was taken to prevent the 2/22 and 3/1 shipments from confirming, they were shipped and have/will be arriving to the customer.
  

• Initial Complaint

  Date:01/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've never had an experience like this and have used multiple meal kit companies. I would never recommend this one. I tried to cancel online after my first order, it must have not gone through. I reached out to support and received a confirmation on 1/24 that my account and subscription have been cancelled as it didn't work online. Then yesterday 1/30, I see another charge on my account with a box is in transit. I reached out to support, hoping they could refund me since I cancelled the subscription and account already, they said they can't do it as the box is in transit and they won't own up to the fact it should have already been cancelled. Attaching proof of cancellation 7 days ago below, far before the new box was in transit.This is now TWO boxes I'm paying for after attempting to cancel. Again, I've never seen anything like this with a food service. Please issue me a refund and I will gladly delete this review.

  

  Business Response

  Date: 02/06/2023

  This has been resolved.