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Business Profile

Educational Consultant

Architects For Learning

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Educational Consultant.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/04/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not heard from the business in response to this complaint and remain unsatisfied as they have broken their word to not charge me for these fees.  I have also contested the charges via my credit card company.  I recommend people do not do business here based on their lack of integrity and follow-through.  rved, timid, and uncomfortable. The therapist was awkward, avoided eye contact, and lacked warmth. It became clear in conversation with her at that session, she was new to ***, didnt know their systems yet, and had just started. She shared she was previously a music teacher (our sons least favorite subject), didnt like sports (our sons fav.) and left music because she didnt like kids. The match seemed driven by sales, not fit.The next day, I spoke with ***** to calmly explain our concerns and didnt feel we should be charged given the misrepresented fit and was hesitant to continue. She admitted the therapist was new but asked us to try two more sessions. I agreed only if we wouldnt be charged, and she said she could stop payment. The sessions didnt improve after 3 and we ********, weve been billed $295 for the consult and $660 for sessions$955 total. I contacted ***** for the credit, but her boss replied, citing a signed agreement and refusing a refund.

Architects For Learning is NOT a BBB Accredited Business.

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