Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/14/25, I received a shirt ordered from Open Tip; unfortunately, the shirt is defective. From the *** of wearing the shirt, the lower, left side seam has an inch gap where it appears the sewing machine stopped sewing at this point. Open Tip has two return policies, one in which postage will be sent to return or exchange an item if it is damaged and the other offering a thirty-day refund if I just want to return the shirt. I wanted to exchange the damaged one for a non-damaged one. I sent two emails beginning on 5/19, but I was given the brush off. The company is not honoring its own refund policy. At this point, I would simply like an apology and a refund. I will try to find the shirt elsewhere.

  

  Business Response

  Date: 05/28/2025

  Sorry for the inconvenience caused.  We were received a request for replacement and working on it before receive this complaint case for a refund.

  A full refund is done now,  attached is the refund proof. Thanks.

   

  Customer Answer

  Date: 06/04/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******** *******

• Initial Complaint

  Date:03/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - Ordered Feb 3, 2025 - Website shows a full box (50qty) in the images - Website uses full box's model number - I ordered 50qty boxes expecting 50qty full boxes (2500 total discs) but instead received one box of 50qty (50 total discs)- OpenTip refused to acknowledge the incorrect listing - OpenTip refused to pay for return shipping for this incorrect listing - OpenTip Customer Support has been abhorrently disrespectful to me while trying to solve this issue

  

  Business Response

  Date: 03/03/2025

  As per order receipt,customer ordered 50 x Sunmight ********* Grit Hook and Loop Sanding Disc., Items were shipped in good condition and they are correct items as per ordered, not
  defective/damaged, nor wrong shipped. Customer requests return with a reason of brought wrong item, return instruction was sent, but we did not receive anything back yet. Refund for item price will be processed once we get the items back. thanks.
  Attached are the order receipt showing 50 discs been ordered and the return instruction.

• Initial Complaint

  Date:12/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 6 black Otto ******** style caps on Dec 2, 2024. I received an email confirmation for delivery on Dec 5, 2024. I also received email receipt of payment. On Dec 5, 2024 I received 6 beige **** foam baseball style caps. I contacted Opentip.com and was told that they could replace the order but it would not be shipped out for another week and then take 7 business days to deliver, or they could refund me. This first order was delivered 3 days after placing it. Waiting over a week before they would even ship it was not acceptable to my client so I asked for a refund. I was told that they would start the refund process. I also contacted ******* through my account online and they responded and asked for a picture of the items that were shipped. The next business day I emailed them the picture. On Dec 9, 2024, They said they would start the refund process. On Dec 13, 2024, I emailed and asked for an update. I was emailed back that they will look into it. On Dec 20, 2024, they asked me to return the products, they did provide a prepaid label but the items are not being shipped to them at opentip they are being shipped to ****. They keep delaying this refund. At this point I do not even know that they will refund me since they keep delaying and the items are not being shipped back to them. The return label has my name but not opentip.

  

  Business Response

  Date: 12/22/2024

  Sorry for the inconvenience caused.

  A prepaid return label was sent, but the the return label was no use so far, refund will be processed once items return back.

  Thank you.
  

  Customer Answer

  Date: 12/22/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  After many weeks of asking about an update I was just emailed and asked to return the products. They will be shipped on the next business day. BUT they are not being shipped back to OPENTIP.COM and I am told I have to wait for the product to be returned to this other compny and they will then let Opentip.com know when it has been processed and then Opentip.com will start my refund. This adds another company in the mix that I did not do business with. Opentip.com keeps adding more delays for my refund.

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Rosetta

   

   

  

  Business Response

  Date: 01/08/2025

  The refund just complete and full refund was done, attached is the refund proof.

  Thanks and sorry for the inconvenience caused to you.
  

  Customer Answer

  Date: 01/08/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  As previously stated; this was shipped out the next business day. They received it on 12/27/2024 per tracking information.

   
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Rosetta

   

   

• Initial Complaint

  Date:10/17/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We made a very large order with them. A number was off on our address which is my fault but we were REQUIRED to give a phone number at check out which was neither used to contact us when *** attempted to make the delivery (we are only 3 blocks away from the incorrect address so it would have been no problem to get it to us had they bothered to attempt contact with us) or to let us know that the order was being returned to sender) we only got a single email that went to spam to notify us of what was happening at all. I do relize the address mix up was our mistake but they did not make sufficient effort to contact us and try to work anything out. Do not ask for contact info you have no intention of using, I will have to assume they only gather it to sell it then.... We have been charge a nearly $100 redelivery fee that the said **** charged them which we require proof of as well. Super unprofessional and unacceptable to not use the contact ifo you required for the order.

  

  Business Response

  Date: 10/20/2024

  Order was shipped complete from 2 warehouses as per ordered.
  Generally, if an incorrect street number been provided,  *** may make some efforts to secure the correct or complete address, and if *** is unable to correct the address or deliver the package, the package will be returned to the sender. We did provided the receiver contacts to ***, but this is out of our control as the decision may vary for different mailman.
  
  For the 3 packages from MA warehouse, *** corrected the address and billed correction fees$76.89 (=25.63x3),proof is attached.
  For the 1 package from CA warehouse, *** returned it to sender and billed us turnaround shipping.(Replacement was shipped out to correct address with tr# 1Z5Y895Y0356626341 Estimated delivery October 21)
  
  Just to let you know, we only passed the address correction fees$76.89 to you, we were covered $79.51(=turnaround shipping$28.76+20%RSF $50.75) for the returned package for you. We actually paid more than a half for you on this mistake.

• Initial Complaint

  Date:04/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order with OpenTip.There was an issue with the delivery address I gave them. They emailed me saying they can't deliver to my post office box and they needed to ship to my home address. I am having trouble with mail theft at my home address because my actual mailbox is located miles away from my home on a busy highway and **** doesn't deliver mail to my house. I relayed this in email to OpenTip and they assured me it wasn't going to be shipped through **** and that *** would be used for shipping. Days later, I received an email from them with shipping confirmation with ****, not ***. So, I called to find out what's going on. I can't get someone on the phone that can communicate my language well. They're not listening to me or they're not understanding what I'm saying. I've asked to speak to a manger about a dozen times and they've refused each time. They said I'd get am email from a supervisor, but that never happened. I called back multiple times to try to make sure I was able to intercept the order and it was ridiculous trying to communicate with them. I had to try to make special arrangements for the postal service to hold the package if it came there, but they don't do it for people who don't have a box at that location. I contacted Opentip again to find out what happened with my other package and they absolutely zero help. At one point they told me my card was never charged, then they told me my order was cancelled and then she told me my order was reinstating after I again confirmed it was going with ***. I asked for a confirmation number, she refused to send me an email. She told me the order number is the same and I would receive the merchandise by the 16th of April. When it didn't come I called again to day and they said the order had been cancelled and never shipped. This is absolutely ridiculous! I want to speak to the owner or someone who can speak English well enough to communicate effectively what happened.

  

  Business Response

  Date: 04/19/2024

  Sorry for the confused and inconvenience caused.
  Customer have two different orders with us, and items would come from different warehouses.
  We understand that some address *** having trouble with the carriers **** or ********** in fact, our warehouses also face the same issue.  So the shipping method is based on the item been ordered and where they ship from, we cannot guarantee. As for the issue how local post man deliver shipments, this is also out of our control.
  The first order has been shipped and delivered on 4/12;
  Considering the customer have firm deadline on hand, and we are unable to guarantee it successfully delivered/arrive in time, the second order has been cancelled. we did not charge the payment for this one.
  Thanks for your understanding.

• Initial Complaint

  Date:03/06/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 3 items. One was wrong. I ordered 1pc **** CAP 83-1239 6 Panel Low Profile Mesh Back Trucker Hat 002A - Red Adult, but received a Navy hat instead. I reached out for replacement & return and keep being told it will ship soon, then they stopped responding to me and I still do not have the correct product. order # ******* return request # ******

  

  Business Response

  Date: 03/06/2024

  Sorry for the inconvenience caused.
  We will cancel the replacement and process a refund as per request for the 1pc wrong hat instead. Refund will be done within 1-3 business days.

• Initial Complaint

  Date:12/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi BBB, I placed an order 11/27/23 for 3 items. Order # *******. The order was confirmed on the same day and shipped the following day 11/28/23. It was delivered a few days after however only 2 out of the 3 items were delivered. The 20 Spanish Galleon Wooden Model Ship was not delivered. This item was $114. 80% of the total was this item. I reached out to the company reviewing the issue and was told Ill hear back from someone. Can you assist me with this issue? I would appreciate the item be sent so I can use it for a gift for my son.

  

  Business Response

  Date: 12/03/2023

  Hi,
  Sorry for the confused. Please kindly note that your order was shipped complete in two packages. As per order receipt, Estimated Delivery Date is between Dec 1, 2023 to Dec 5, 2023. The 2nd package currently in transit and should delivery shortly by 12/4, which will still in timely manner.
  Your Track Numbers were also sent to you by Email as below:
  USPS: ********************** Delivered at the front door or porch at 11:32 am on November 30, 2023 in SAINT ****, ** 55110.
  FedEx: *************** Estimated Delivery: Monday 12/4/2023 by end of day Estimated between 10:10 am - 2:10 pm

  Customer Answer

  Date: 12/04/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************

• Initial Complaint

  Date:09/27/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is not very welcoming at all and you don't fully answer questions and inquiries. I had to ask the same questions several times and the responders STILL didn't answer my questions. I can see part of the reason now for the low ratings and bad reviews of this company. I liked the merchandise I saw on your website but it's not worth the lifeless and untimely exchanges. You guys are a business. You should be more professional, welcoming, and willing to answer your customers questions, whatever they may be, so as to ensure that business continues for you. If this doesn't change, how do you expect to continue to secure business from consumers? You need somebody with heart, insight, and a good business mind at the helm. The entire exchange, all of them because I contacted multiple times, has been disappointing, impersonal and drab. As hopeful as I was to start fundraising for my daughter, I won't be doing that with you. The entirety of our exchanges is disgraceful and lacks care and effort. Why work here if you don't care? Why have this company, DISpleasing more consumers than you please? I don't get it. When is this going to change? When is the company going to do an overhaul and starter hiring people who care and WANT to talk to consumers?

  

  Business Response

  Date: 09/27/2023

  Sorry for the confused and inconvenience caused.
  We received an inquiry for a fundraiser to help their daughter to go to Europe with her school, and we are more than happy to work with customer and resolve any issues with products or inquiries. We supplies a lot of products for  choice and customer can create/design fundraising products, set up the fundraising campaign online. We will produce the products at the end of the campaign and start delivering the products. The delivery time depends on the delivery options choose.
  We were trying to help and seek out their needs, but they just keep complaining and dont trust us. Since customer did not purchase any order with us yet, we need to know the detail items they are looking for, so we can help and offer more specifics.  But customer can not clarify, and seems more care about the return/refund. So we provided the general terms with return policy, and reminded some return exception. 
  Customer can also find the Fundraising Guide  step by step online. Thanks.

  Customer Answer

  Date: 09/28/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [THIS IS IN CAPS SO IT WILL BE EASY TO SEE. I REJECTED THE RESPONSE BECAUSE IT DOES NOT ANSWER THE QUESTION OR THE ISSUE I POSED IN THE ORIGINAL COMPLAINT MADE ON/TO BBB. I DIDN'T ASK WHERE THE MERCHANDISE WAS OR HOW TO SEE IT. HERE YOU WILL SEE MY ORIGINAL MESSAGE. I POSED QUESTIONS IN MY ORIGINAL MESSAGE THAT WE'RE NOT ANSWERED. I ASKED THESE QUESTIONS BECAUSE I WANT TO MAKE SURE THAT MY PARENTS AND BUYERS ARE ABLE TO PURCHASE FROM A COMPANY THAT NO LONGER HAS THESE ISSUES. I ASKED IF THESE ISSUES HAVE BEEN WORKED ON AND CORRECTED BECAUSE IF THEY HAD I WAS GOING TO BE WILLING TO GIVE OPEN TO A CHANCE FOR THE FUNDRAISER I'M OPERATING. NOT ONLY WERE THE RESPONSES SHORT, BUT THEY DID NOT ANSWER ANY OF THESE QUESTIONS. AS A CONSUMER THESE ARE QUESTIONS THAT ARE VALID. THESE ARE THINGS THAT PEOPLE NEED TO KNOW. NOBODY WANTS TO USE A BUSINESS THAT CONTINUES TO HAVE THE SAME ISSUES. IF THINGS WERE BEING WORKED ON AND CORRECTED, THAT WOULD HAVE BEEN COMMENDABLE ENOUGH FOR ME TO GIVE OPEN TIP SERIOUS THOUGHT BUT NO ONE ANSWERED ANY OF THE QUESTIONS I HAD. AGAIN, I REALLY THINK YOU NEED TO REPLACE YOUR STAFF WITH PEOPLE WHO ARE GOOD AT CUSTOMER SERVICE AND PEOPLE WHO WANT TO WORK BECAUSE THEY DON'T SEEM TO WANT TO BE THERE. I MESSAGED BECAUSE I WANTED THE BUSINESS OWNERS/OPERATORS TO KNOW THAT THERE IS A SERIES COMMUNICATION ISSUE WORLD TREE COMPANY WHERE CONSUMERS CANNOT GET THEIR QUESTIONS ANSWERED. I SINCERELY HOPE THAT THIS ISN'T JUST TAKEN AS SOME RANDOM COMPLAINT FROM A CUSTOMER AND IS SERIOUSLY CONSIDERED. I HOPE MANAGEMENT WILL LOOK AT THEIR STAFF THROUGH PROFESSIONAL LENSES AND MAKE THE APPROPRIATE CHANGES BECAUSE NOW I SEE WHY OTHERS HAVE HAD ISSUES IN THE PAST.

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Rhema

   

   

  

  Business Response

  Date: 09/28/2023

  We thank you for the feedback you provided for us to improve. However, we still dont understand your questions.

  You can list them one by one, or you can find most of the answers by clicking 'HELP' on our website.

  Thank you.
  

• Initial Complaint

  Date:08/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 beds from this company I received confirmation and it stated beds will be delivered by august 2 and they keep postponing the shipping date shipping alone was almost 400

  

  Business Response

  Date: 08/08/2023

  Hi,
  This order was shipped out via Cargomatic transport with Pro #:FRE20879 and Delivered on Aug 8, 2023 3:03 PM;
  Please kindly note that the item purchased was made to order(Lead-time around **** business days ) and oversize. For larger items need to shipped via truck freight are out of our control. The estimate delivery time online is only an estimate which is not guaranteed. Delay may occur due to factors out of our control, such as back order from manufacturers, shipping carrier delay or delivery failure. We are not in a position to guarantee delivery time.
  Sorry for the inconvenience caused.

  Customer Answer

  Date: 08/08/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

  I received my package today, my issue is they charge 400 for delivery and the item is a week late. Very expensive delivery fee. For extremely late item.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Anietra

   

   

  

  Business Response

  Date: 08/11/2023

  This order was shipped and delivered.
  We do not make money on shipping and customer can see the shipping fee online before submit order.
  Truck freight orders for Oversize/Overweight items would need more time to obtaining shipping quote, palletized and arrange shipment with truck company. We did disclose this policy online that we are not in a position to guarantee delivery time, nor do we have control of it in certain circumstances.
  We understand the importance of prompt delivery and would strive to do our best. A discount offer of $40 has been sent to customer as compensation to remedy the lack of communication and delay.

• Initial Complaint

  Date:08/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  order on 7/24 $324.62 paid to the company order # ******* They provided 2/3 of our order. They shipped them in 3 different boxes. 1 box is missing. when we called the company they claimed we entered the address wrong. That is not the case or we would not have received the other 2 boxes from this order with the correct address on the label. We only checked out 1 time so the address would be the same on all 3 boxes. whoever shipped the order must have put the wrong shipping label on the box. They are refusing to reship without charging again for the product and shipping. They are also refusing to credit. I either want my package or want me refund. At this point I would rather take my business elsewhere so it would be nice if they would refund me my product and my shipping since I never received it! The business has not tried at all to resolve this! They just want us to order again so they can charge us again.

  

  Business Response

  Date: 08/03/2023

  Sorry for the confused.
  This order was shipped complete as per ordered to the address customer entered.As per declared in order receipt, items shipped from different warehouses, and would arrive separately in different packages.
  There were 38 hats been ordered, and shipped in three boxes. (one for 22 hats via **** one for 15 hats via **** and one for **** via ***** ) It turns out that the shipping address customer entered is incorrect(the city missing a letter r and the zip code also have a wrong digit; Attached is the order receipt showing the address entered, capture of address ****** result and **** zip code search result); Shipping label was printed batch from our system, we do not copy them manually.
  The two *** boxes successfully delivered(37 hats in total) just because *** corrected the address and billed us the address correction fee $20 for each box. The only item didnt arrive was shipped by *****  As per tracking info., it is now returning to sender. We usually refund item price only when item back to us.
  For this order, we will refund one hat +partial shipping fee first as an one-time gesture of good will. Refund will be done within 3 business days.

  Customer Answer

  Date: 08/03/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

  They charged us $37 in shipping total. That averages over $10 per box. They did not get me my hat that they charged me for plus over $10 in shipping.  We have an online acct with them and the online account still shows the correct address. They owe me my product cost and shipping. I uploaded my account settings above. 

   

  

  Business Response

  Date: 08/07/2023

  There were 38 hats been ordered, and only 1 hat didnt arrive. It was shipped via **** in a small parcel. This shipping fee for this item is a small percentage in total. Refund was done for this one hat, attached is the refund proof and refund details.
  Actually, customer can modify the shipping address online for their address book anytime, but once order had been submitted and shipped out, we unable to change the history order shipping address.  Address correction fee or returned shipping fee will incurred. Besides, the screen shot provided still shows incorrect address(the city missing letter "r").
  We have covered the *** address correction fee $20 for the two delivered boxes and also covered the **** return shipping fee for the one returned box. Refund was done, please kindly check.