Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a $733 TV stand from OpenTip.com. The product was described as knotty alder solids and veneers, but the delivered item was mostly MDF, particleboard, veneers, and plywoodnothing like the solid wood advertised. The TV stand arrived with moderate damage: the back panel was partially detached, with over 11 staples dislodged, screws torn out, and an interior support bar split. The doorknobs were installed inside the doors, so I had to pry them open to access the interior. The product emitted a persistent, strong chemical odorlikely from adhesives or possible formaldehydeat a level not expected from quality furniture. As someone with breathing issues, and with pets more vulnerable to fumes, this created real health concerns. I left the stand in my apartment for two weeks, trying various methods to reduce the odor, but nothing worked.Order was placed 5/4/25 and delivered by CEVA on 5/23/25. Despite this side up labeling, **** delivered the TV stand upside down. The only solution OpenTip suggested was to ask a neighbor for help. I ultimately had to pay someone to help correct the delivery. My detailed complaint summary including all of the other issues was sent to OpenTip on 6/11/25 and included photos and documentation of all issues (damage, misrepresentation, odor, delivery mishandling), but remains unanswered after almost a month now. ******* has offered no refund, support, or remedy of any kind and is now repeatedly contesting my credit card dispute. I am left financially responsible right now and stuck with an unusable TV stand I will also have to pay to dispose of. I simply asked for a refund and pickup at their expense, but I received no solution or even a response.

  

  Business Response

  Date: 07/07/2025

  Hi,

  Prior to the shipment, we emailed the customer to ask whether they required any additional services, such as liftgate or inside delivery, which would have incurred additional charges. The customer did not request any of these services.
  According to our delivery policywhich the customer agreed **** only provide curbside delivery for truck shipments. It is the customers responsibility to move the package from the curb into their home. The customer did not request inside delivery or white glove service.
  The item was delivered in good condition, with no visible damage, and the customer confirmed receipt of the item accordingly.
  The customer later complained that the driver left the unit completely upside down. However, we have fulfilled all delivery requirements as outlined in our policy and communicated to the customer in advance.

   

  Thank you for your understanding.

  Best regards,

  ******

  Customer Answer

  Date: 07/22/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.

  BBB Complaint #******** - Response to OpenTip's Reply
  
  OpenTip's response completely ignores the core issues of my complaint and attempts to deflect irrelevant delivery policy claims. I categorically reject their response as it fails to address:

  
  1. FALSE ADVERTISING & MATERIAL MISREPRESENTATION
   - Product advertised as "knotty alder solids and veneers"
   - Actual product: MDF/particleboard with thin veneer (see attached photos showing exposed particleboard core)
   - This is fraudulent misrepresentation of materials worth $733
   - The staining of the product is splotchy and sloppy, displaying numerous color variations throughout and is not at all like the uniform stain job represented on the Opentip.com website

  
  2. SEVERELY DAMAGED PRODUCT The attached photos clearly show:
  Back panel forcibly separated with 11+ staples dislodged
  Interior support bar split in half
  Torn s**** holes and structural failure
  Long scratch/***** across back panel
  Product was unusable upon arrival
  
  3. TOXIC CHEMICAL EMISSIONS
   - Strong formaldehyde-like odor triggering my documented COPD
   - My cats were also exposed to these toxic fumes during this weeks long period and if I had known what I was exposing myself and my pets to and/or if OpenTip had responded to my June 11 email to resolve this matter, I would have placed this TV stand outside immediately.  I didnt know that MDF/particleboard is essentially soaked with VOCs that will largely withstand attempts to air out or diffuse the emissions, and I also did not realize that felines are much more susceptible to such things.
   - Product remained toxic after almost 3 weeks of attempted airing, now months worth, something that would not have been needed on a solid wood piece of furniture, or likely any furniture piece priced at over $700.  No reasonable consumer expects toxic particleboard when paying $733 for 'solid wood' furniture.
   - Health hazard that OpenTip completely ignores
  
  4. MISSING HARDWARE
   - Doorknobs were installed INSIDE the sealed doors
   - I had to pry doors open to discover this, scuffing both of them
   - OpenTip's failure to respond to my complaint forced me to damage the product to access interior
  
  OpenTip's Deceptive Response: They claim "delivered in good condition with no visible damage" - the photos prove this is FALSE. They focus solely on delivery position while ignoring product defects, false advertising, toxicity, and missing parts.
  
  OpenTip's Delivery Argument is Nonsensical: Their response admits drivers would have left the unit upside down at the curb. The ONLY reason it wasn't upside down outside is because I asked them to bring it in - they carried it straight from truck to my doorstop and had completed their delivery as intended when I think asked them to bring it inside.  This proves the drivers ignored "THIS SIDE UP" labeling whether delivering to curb OR inside.  OpenTip's "curbside only" defense actually confirms their delivery contractor's negligence.
  
  Critical Facts:
   - My detailed complaint including photos of all issues was sent to OpenTip on 6/11/25
   - They NEVER responded until forced by BBB a month later
   - Product has been on my patio for WEEKS - unusable and toxic
   - They continue actively contesting my credit card dispute in bad faith
  
  Resolution Required:
   - Full refund of $733
   - $20 reimbursement ($10 CEVA tip + $10 neighbor assistance)
   - Pickup of defective product at their expense
   - Disposal Costs: If OpenTip refuses pickup, I will incur additional disposal costs for this 200+ pound hazardous furniture. I should not bear the financial burden of disposing of their defective product.
  
  OpenTip has engaged in false advertising, delivered a damaged/toxic product, and refuses accountability. Their response to BBB demonstrates continued bad faith. I request BBB's assistance in securing the refund and removal of this hazardous furniture.  OpenTip's response demonstrates they either never reviewed the photos I sent June 11, or they are deliberately misrepresenting facts to BBB. Either scenario shows bad faith business practices."
  All supporting documentation and photos were provided in my original complaint and June 11 email to OpenTip.
  
  I have uploaded 5 photos which support my claim, but I am restricted by the file upload limit to include more.  However, OpenTip has received these same photos, either in the email I previously sent them, and/or via the credit card dispute I filed.
  
  Regards,
  ****

   

   

  

  Business Response

  Date: 07/31/2025

  According to our records, the customers package was successfully delivered on May 22 in good condition, as confirmed by the delivery photo provided by the customer. On May 23, in the final email exchange between our team and the customer, the customer mentioned that the package had been placed upside down during in-home delivery and asked for a resolution.
  At that time, we clearly explained that our standard truck delivery service only includes curbside delivery, as stated in our shipping policy. Services such as lift gate or inside delivery require additional fees. The customer did not raise any concerns about damage to the product or discrepancies with the materials at that time.
  The next time we heard from the customer was not until July 24, when they reopened this BBB complaint, more than two months after the delivery date. At this point, they stated the product was damaged and claimed that the materials did not match the product images.
  As outlined in our policy which the customer agreed to before placing the order any issues with the product must be reported within 30 days of delivery. Furthermore, for freight deliveries, any missing or damaged items must be clearly noted on the Bill of Lading (BOL) at the time of delivery so we can file a claim with the carrier.Unfortunately, the customer did not report any damage on the **** nor did they notify us within the 30-day period. This makes it impossible for us to file a freight claim or take further responsibility.
  We understand the customers frustration; however, given the significant time that has passed and the lack of any damage documentation at the time of delivery, we regret that we are no longer able to offer a resolution in this case.
  Thank you for allowing us to provide our side of the situation.

  Thank you.

  ******

• Initial Complaint

  Date:05/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/14/25, I received a shirt ordered from Open Tip; unfortunately, the shirt is defective. From the *** of wearing the shirt, the lower, left side seam has an inch gap where it appears the sewing machine stopped sewing at this point. Open Tip has two return policies, one in which postage will be sent to return or exchange an item if it is damaged and the other offering a thirty-day refund if I just want to return the shirt. I wanted to exchange the damaged one for a non-damaged one. I sent two emails beginning on 5/19, but I was given the brush off. The company is not honoring its own refund policy. At this point, I would simply like an apology and a refund. I will try to find the shirt elsewhere.

  

  Business Response

  Date: 05/28/2025

  Sorry for the inconvenience caused.  We were received a request for replacement and working on it before receive this complaint case for a refund.

  A full refund is done now,  attached is the refund proof. Thanks.

   

  Customer Answer

  Date: 06/04/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******** *******

• Initial Complaint

  Date:03/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - Ordered Feb 3, 2025 - Website shows a full box (50qty) in the images - Website uses full box's model number - I ordered 50qty boxes expecting 50qty full boxes (2500 total discs) but instead received one box of 50qty (50 total discs)- OpenTip refused to acknowledge the incorrect listing - OpenTip refused to pay for return shipping for this incorrect listing - OpenTip Customer Support has been abhorrently disrespectful to me while trying to solve this issue

  

  Business Response

  Date: 03/03/2025

  As per order receipt,customer ordered 50 x Sunmight ********* Grit Hook and Loop Sanding Disc., Items were shipped in good condition and they are correct items as per ordered, not
  defective/damaged, nor wrong shipped. Customer requests return with a reason of brought wrong item, return instruction was sent, but we did not receive anything back yet. Refund for item price will be processed once we get the items back. thanks.
  Attached are the order receipt showing 50 discs been ordered and the return instruction.

• Initial Complaint

  Date:12/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 6 black Otto ******** style caps on Dec 2, 2024. I received an email confirmation for delivery on Dec 5, 2024. I also received email receipt of payment. On Dec 5, 2024 I received 6 beige **** foam baseball style caps. I contacted Opentip.com and was told that they could replace the order but it would not be shipped out for another week and then take 7 business days to deliver, or they could refund me. This first order was delivered 3 days after placing it. Waiting over a week before they would even ship it was not acceptable to my client so I asked for a refund. I was told that they would start the refund process. I also contacted ******* through my account online and they responded and asked for a picture of the items that were shipped. The next business day I emailed them the picture. On Dec 9, 2024, They said they would start the refund process. On Dec 13, 2024, I emailed and asked for an update. I was emailed back that they will look into it. On Dec 20, 2024, they asked me to return the products, they did provide a prepaid label but the items are not being shipped to them at opentip they are being shipped to ****. They keep delaying this refund. At this point I do not even know that they will refund me since they keep delaying and the items are not being shipped back to them. The return label has my name but not opentip.

  

  Business Response

  Date: 12/22/2024

  Sorry for the inconvenience caused.

  A prepaid return label was sent, but the the return label was no use so far, refund will be processed once items return back.

  Thank you.
  

  Customer Answer

  Date: 12/22/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  After many weeks of asking about an update I was just emailed and asked to return the products. They will be shipped on the next business day. BUT they are not being shipped back to OPENTIP.COM and I am told I have to wait for the product to be returned to this other compny and they will then let Opentip.com know when it has been processed and then Opentip.com will start my refund. This adds another company in the mix that I did not do business with. Opentip.com keeps adding more delays for my refund.

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Rosetta

   

   

  

  Business Response

  Date: 01/08/2025

  The refund just complete and full refund was done, attached is the refund proof.

  Thanks and sorry for the inconvenience caused to you.
  

  Customer Answer

  Date: 01/08/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  As previously stated; this was shipped out the next business day. They received it on 12/27/2024 per tracking information.

   
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Rosetta

   

   

• Initial Complaint

  Date:10/17/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We made a very large order with them. A number was off on our address which is my fault but we were REQUIRED to give a phone number at check out which was neither used to contact us when *** attempted to make the delivery (we are only 3 blocks away from the incorrect address so it would have been no problem to get it to us had they bothered to attempt contact with us) or to let us know that the order was being returned to sender) we only got a single email that went to spam to notify us of what was happening at all. I do relize the address mix up was our mistake but they did not make sufficient effort to contact us and try to work anything out. Do not ask for contact info you have no intention of using, I will have to assume they only gather it to sell it then.... We have been charge a nearly $100 redelivery fee that the said **** charged them which we require proof of as well. Super unprofessional and unacceptable to not use the contact ifo you required for the order.

  

  Business Response

  Date: 10/20/2024

  Order was shipped complete from 2 warehouses as per ordered.
  Generally, if an incorrect street number been provided,  *** may make some efforts to secure the correct or complete address, and if *** is unable to correct the address or deliver the package, the package will be returned to the sender. We did provided the receiver contacts to ***, but this is out of our control as the decision may vary for different mailman.
  
  For the 3 packages from MA warehouse, *** corrected the address and billed correction fees$76.89 (=25.63x3),proof is attached.
  For the 1 package from CA warehouse, *** returned it to sender and billed us turnaround shipping.(Replacement was shipped out to correct address with tr# 1Z5Y895Y0356626341 Estimated delivery October 21)
  
  Just to let you know, we only passed the address correction fees$76.89 to you, we were covered $79.51(=turnaround shipping$28.76+20%RSF $50.75) for the returned package for you. We actually paid more than a half for you on this mistake.

• Initial Complaint

  Date:04/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order with OpenTip.There was an issue with the delivery address I gave them. They emailed me saying they can't deliver to my post office box and they needed to ship to my home address. I am having trouble with mail theft at my home address because my actual mailbox is located miles away from my home on a busy highway and **** doesn't deliver mail to my house. I relayed this in email to OpenTip and they assured me it wasn't going to be shipped through **** and that *** would be used for shipping. Days later, I received an email from them with shipping confirmation with ****, not ***. So, I called to find out what's going on. I can't get someone on the phone that can communicate my language well. They're not listening to me or they're not understanding what I'm saying. I've asked to speak to a manger about a dozen times and they've refused each time. They said I'd get am email from a supervisor, but that never happened. I called back multiple times to try to make sure I was able to intercept the order and it was ridiculous trying to communicate with them. I had to try to make special arrangements for the postal service to hold the package if it came there, but they don't do it for people who don't have a box at that location. I contacted Opentip again to find out what happened with my other package and they absolutely zero help. At one point they told me my card was never charged, then they told me my order was cancelled and then she told me my order was reinstating after I again confirmed it was going with ***. I asked for a confirmation number, she refused to send me an email. She told me the order number is the same and I would receive the merchandise by the 16th of April. When it didn't come I called again to day and they said the order had been cancelled and never shipped. This is absolutely ridiculous! I want to speak to the owner or someone who can speak English well enough to communicate effectively what happened.

  

  Business Response

  Date: 04/19/2024

  Sorry for the confused and inconvenience caused.
  Customer have two different orders with us, and items would come from different warehouses.
  We understand that some address *** having trouble with the carriers **** or ********** in fact, our warehouses also face the same issue.  So the shipping method is based on the item been ordered and where they ship from, we cannot guarantee. As for the issue how local post man deliver shipments, this is also out of our control.
  The first order has been shipped and delivered on 4/12;
  Considering the customer have firm deadline on hand, and we are unable to guarantee it successfully delivered/arrive in time, the second order has been cancelled. we did not charge the payment for this one.
  Thanks for your understanding.

• Initial Complaint

  Date:03/06/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 3 items. One was wrong. I ordered 1pc **** CAP 83-1239 6 Panel Low Profile Mesh Back Trucker Hat 002A - Red Adult, but received a Navy hat instead. I reached out for replacement & return and keep being told it will ship soon, then they stopped responding to me and I still do not have the correct product. order # ******* return request # ******

  

  Business Response

  Date: 03/06/2024

  Sorry for the inconvenience caused.
  We will cancel the replacement and process a refund as per request for the 1pc wrong hat instead. Refund will be done within 1-3 business days.

• Initial Complaint

  Date:12/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi BBB, I placed an order 11/27/23 for 3 items. Order # *******. The order was confirmed on the same day and shipped the following day 11/28/23. It was delivered a few days after however only 2 out of the 3 items were delivered. The 20 Spanish Galleon Wooden Model Ship was not delivered. This item was $114. 80% of the total was this item. I reached out to the company reviewing the issue and was told Ill hear back from someone. Can you assist me with this issue? I would appreciate the item be sent so I can use it for a gift for my son.

  

  Business Response

  Date: 12/03/2023

  Hi,
  Sorry for the confused. Please kindly note that your order was shipped complete in two packages. As per order receipt, Estimated Delivery Date is between Dec 1, 2023 to Dec 5, 2023. The 2nd package currently in transit and should delivery shortly by 12/4, which will still in timely manner.
  Your Track Numbers were also sent to you by Email as below:
  USPS: ********************** Delivered at the front door or porch at 11:32 am on November 30, 2023 in SAINT ****, ** 55110.
  FedEx: *************** Estimated Delivery: Monday 12/4/2023 by end of day Estimated between 10:10 am - 2:10 pm

  Customer Answer

  Date: 12/04/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************

• Initial Complaint

  Date:09/27/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is not very welcoming at all and you don't fully answer questions and inquiries. I had to ask the same questions several times and the responders STILL didn't answer my questions. I can see part of the reason now for the low ratings and bad reviews of this company. I liked the merchandise I saw on your website but it's not worth the lifeless and untimely exchanges. You guys are a business. You should be more professional, welcoming, and willing to answer your customers questions, whatever they may be, so as to ensure that business continues for you. If this doesn't change, how do you expect to continue to secure business from consumers? You need somebody with heart, insight, and a good business mind at the helm. The entire exchange, all of them because I contacted multiple times, has been disappointing, impersonal and drab. As hopeful as I was to start fundraising for my daughter, I won't be doing that with you. The entirety of our exchanges is disgraceful and lacks care and effort. Why work here if you don't care? Why have this company, DISpleasing more consumers than you please? I don't get it. When is this going to change? When is the company going to do an overhaul and starter hiring people who care and WANT to talk to consumers?

  

  Business Response

  Date: 09/27/2023

  Sorry for the confused and inconvenience caused.
  We received an inquiry for a fundraiser to help their daughter to go to Europe with her school, and we are more than happy to work with customer and resolve any issues with products or inquiries. We supplies a lot of products for  choice and customer can create/design fundraising products, set up the fundraising campaign online. We will produce the products at the end of the campaign and start delivering the products. The delivery time depends on the delivery options choose.
  We were trying to help and seek out their needs, but they just keep complaining and dont trust us. Since customer did not purchase any order with us yet, we need to know the detail items they are looking for, so we can help and offer more specifics.  But customer can not clarify, and seems more care about the return/refund. So we provided the general terms with return policy, and reminded some return exception. 
  Customer can also find the Fundraising Guide  step by step online. Thanks.

  Customer Answer

  Date: 09/28/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [THIS IS IN CAPS SO IT WILL BE EASY TO SEE. I REJECTED THE RESPONSE BECAUSE IT DOES NOT ANSWER THE QUESTION OR THE ISSUE I POSED IN THE ORIGINAL COMPLAINT MADE ON/TO BBB. I DIDN'T ASK WHERE THE MERCHANDISE WAS OR HOW TO SEE IT. HERE YOU WILL SEE MY ORIGINAL MESSAGE. I POSED QUESTIONS IN MY ORIGINAL MESSAGE THAT WE'RE NOT ANSWERED. I ASKED THESE QUESTIONS BECAUSE I WANT TO MAKE SURE THAT MY PARENTS AND BUYERS ARE ABLE TO PURCHASE FROM A COMPANY THAT NO LONGER HAS THESE ISSUES. I ASKED IF THESE ISSUES HAVE BEEN WORKED ON AND CORRECTED BECAUSE IF THEY HAD I WAS GOING TO BE WILLING TO GIVE OPEN TO A CHANCE FOR THE FUNDRAISER I'M OPERATING. NOT ONLY WERE THE RESPONSES SHORT, BUT THEY DID NOT ANSWER ANY OF THESE QUESTIONS. AS A CONSUMER THESE ARE QUESTIONS THAT ARE VALID. THESE ARE THINGS THAT PEOPLE NEED TO KNOW. NOBODY WANTS TO USE A BUSINESS THAT CONTINUES TO HAVE THE SAME ISSUES. IF THINGS WERE BEING WORKED ON AND CORRECTED, THAT WOULD HAVE BEEN COMMENDABLE ENOUGH FOR ME TO GIVE OPEN TIP SERIOUS THOUGHT BUT NO ONE ANSWERED ANY OF THE QUESTIONS I HAD. AGAIN, I REALLY THINK YOU NEED TO REPLACE YOUR STAFF WITH PEOPLE WHO ARE GOOD AT CUSTOMER SERVICE AND PEOPLE WHO WANT TO WORK BECAUSE THEY DON'T SEEM TO WANT TO BE THERE. I MESSAGED BECAUSE I WANTED THE BUSINESS OWNERS/OPERATORS TO KNOW THAT THERE IS A SERIES COMMUNICATION ISSUE WORLD TREE COMPANY WHERE CONSUMERS CANNOT GET THEIR QUESTIONS ANSWERED. I SINCERELY HOPE THAT THIS ISN'T JUST TAKEN AS SOME RANDOM COMPLAINT FROM A CUSTOMER AND IS SERIOUSLY CONSIDERED. I HOPE MANAGEMENT WILL LOOK AT THEIR STAFF THROUGH PROFESSIONAL LENSES AND MAKE THE APPROPRIATE CHANGES BECAUSE NOW I SEE WHY OTHERS HAVE HAD ISSUES IN THE PAST.

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Rhema

   

   

  

  Business Response

  Date: 09/28/2023

  We thank you for the feedback you provided for us to improve. However, we still dont understand your questions.

  You can list them one by one, or you can find most of the answers by clicking 'HELP' on our website.

  Thank you.
  

• Initial Complaint

  Date:08/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 beds from this company I received confirmation and it stated beds will be delivered by august 2 and they keep postponing the shipping date shipping alone was almost 400

  

  Business Response

  Date: 08/08/2023

  Hi,
  This order was shipped out via Cargomatic transport with Pro #:FRE20879 and Delivered on Aug 8, 2023 3:03 PM;
  Please kindly note that the item purchased was made to order(Lead-time around **** business days ) and oversize. For larger items need to shipped via truck freight are out of our control. The estimate delivery time online is only an estimate which is not guaranteed. Delay may occur due to factors out of our control, such as back order from manufacturers, shipping carrier delay or delivery failure. We are not in a position to guarantee delivery time.
  Sorry for the inconvenience caused.

  Customer Answer

  Date: 08/08/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

  I received my package today, my issue is they charge 400 for delivery and the item is a week late. Very expensive delivery fee. For extremely late item.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Anietra

   

   

  

  Business Response

  Date: 08/11/2023

  This order was shipped and delivered.
  We do not make money on shipping and customer can see the shipping fee online before submit order.
  Truck freight orders for Oversize/Overweight items would need more time to obtaining shipping quote, palletized and arrange shipment with truck company. We did disclose this policy online that we are not in a position to guarantee delivery time, nor do we have control of it in certain circumstances.
  We understand the importance of prompt delivery and would strive to do our best. A discount offer of $40 has been sent to customer as compensation to remedy the lack of communication and delay.