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Find a Location

Nic & Zoe has 11 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Nic & Zoe

      323 Speen St # 2 Natick, MA 01760-1500

    • Nic & Zoe

      199 Boylston St Chestnut Hill, MA 02467-1692

    • Nic & Zoe

      160 N Gulph Rd Kng of Prussa, PA 19406-2941

    • Nic & Zoe

      92 Derby St Ste 115 Suite 115 Hingham, MA 02043-4212

    • Nic & Zoe

      5481 Wisconsin Ave Ste D suite D Chevy Chase, MD 20815-3554

    Business ProfileforNic & Zoe

    Clothing
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Nic & Zoe specializes in female retail clothing.  The business offers online retail experience as well as store locations.

    Business Details

    This is a multi-location business.

    Find a Location

    Nic & Zoe has 11 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Nic & Zoe

        323 Speen St # 2 Natick, MA 01760-1500

      • Nic & Zoe

        199 Boylston St Chestnut Hill, MA 02467-1692

      • Nic & Zoe

        160 N Gulph Rd Kng of Prussa, PA 19406-2941

      • Nic & Zoe

        92 Derby St Ste 115 Suite 115 Hingham, MA 02043-4212

      • Nic & Zoe

        5481 Wisconsin Ave Ste D suite D Chevy Chase, MD 20815-3554

      Headquarters
      323 Speen St # 2, Natick, MA 01760-1500
      BBB File Opened:
      2/21/2018
      Years in Business:
      18
      Business Started:
      1/1/2006
      Business Incorporated:
      6/11/2012
      Type of Entity:
      Corporation
      Number of Employees:
      177
      Business Management
      • Ms. Susie Mulder, CEO
      • Jill Cohen, Executive Assistant
      Contact Information

      Principal

      • Ms. Susie Mulder, CEO

      Customer Contact

      • Ms. Susie Mulder, CEO
      • Mr. Robert McDonald, Vice President of Human Resources
      • Jill Cohen, Executive Assistant
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Customer Complaints

      4 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/07/2024

      Complaint Type:
      Delivery Issues
      Status:
      Resolved
      I ordered a blouse on line based on the photo. The blouse I received did not look like the product photo. The colors of the blouse were much paler than the photo on the website and the fabric was stiff and dull, not shimmery or relaxed. I was told this was a final sale. I was not aware as the sale price was in red but the "final sale" verbiage was in black. Regardless, I did not receive the product that was pictured and should receive a refund.Thank you.****
      Read More

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Naomi E

      1 star

      06/10/2022

      I placed two orders from Nic + **** returned all but one item, received an email that they got my return, were processing my refund, and that I could expect it in **** business days. **** days came and went and nothing. I called them during business hours, emailed them, tried the chat function, also during business hours... and still nothing. No reply whatsoever. I paid with PayPal, so eventually I asked PayPal to get involved, sent them all the emails as proof... and thankfully PayPal handled it for me. But what a pain!!! Last time I shop from Nic + ****

      Local BBB

      Better Business Bureau in Eastern MA, ME, RI & VT

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