Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Midas on Monday July 14, someone over the phone had told me I could get a free diagnostic for my broken AC. When I arrived, *** told me it would be $50. I said ok, but i cannot pay for anything else today, I only want the $50 diagnostic. I made this very clear, I said it multiple times.When they finished *** charged me 300 dollars for recharging the refrigerant. 250 dollar service fee. He told me my AC was fixed, so I paid for it. 10 minutes after leaving, my AC was the exact same as before, not working. I called back, and *** said I would have to wait until Wednesday to come in.On Wednesday I went back to Midas to follow up, and *** handled it very poorly. He said "your AC was fixed when you left my parking lot". He made an analogy about ordering a steak. This was a scam. 250 service fee is insane, he didnt let me know about it until after, he never even mentioned this cost might arise even though I said I only wanted to pay $50, he said my AC was fixed, he made ridiculous excuses like "your car was fixed before you left", he tried to say something could have happened to my AC immediately after i left.I never asked for this service. I paid $300 and my AC is working the same as before. On top of all the other details. Very shady experience. I was scammed.

  Business Response

  Date: 07/25/2025

  Customer came in and ** was inoperable.  Customer agreed to pay the diagnostic fee.  Upon a short while after leaving, customer called back saying his ** is warm again.  We advised the customer to return and FREE OF CHARGE we will further diagnose the ** system to see why it is becoming inoperable.  Customer understood and asked if it would cost any other money.  We stated to the customer the diagnosis would not cost him any further, but the determination of the cause would incur an extra cost should he decide to go forward with the repairs.  Customer per our recorded phone call of this entire conversation agreed to bring the vehicle back for the further free diagnosis into his ** system.  We will stand behind our diagnosis fees as stated on our work orders that if the customer has an issue we warranty the ** charge for a specific amount of time.  No one at anytime stated that anything would be a free check other than if further ** diagnosis is required within 90 days of the initial check which included a vacuum pulled on the system, dye installed and 30 min leak check performed.

  Customer Answer

  Date: 07/25/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

   

  The business's response completely ignored my issue of being charged ********************************************** until after the unrequested service was completed. 

  This is very simple. I called initally Saturday, July 12. If your calls are recorded you can verify that on this call, the woman I spoke with said I could get a free diagnostic. But anyway, on Monday I agreed to pay $50 for the diagnostic, and I made clear that I didn't want any other charges on that day. I sat in the lobby the whole time, and NOBODY TOLD ME THERE WAS A $300 SERVICE HAPPENING until after it was finished. That is wrong!! This is not complicated!! Why didn't Raj tell me?? I paid it because *** said my A/C was fixed, it was not fixed!! It is true that they offered a free follow up diagnostic, I don't care about that. The way that I was charged $300 made me very unsure about giving my car back to them. When I went in on Wednesday *** failed to explain to me why he charged me $300 without telling me about it until after, and apparently through the business's response here, they are still unable to tell me why.

  I need somebody to look at this case here. This was a scam. They put me on the spot and got $300 out of me. *** acted very shady about this charge.

  Another thing is that *** told me my car's A/C system had three times the amount of refrigerant that it was supposed to have. He asked me if I ever added any, or had work done on it, and I said no. *** said that all the excess refrigerant was sitting in there for a long time. *** said this was a hazard, and that it could have exploded under my hood. I have no way of knowing if this was true, but I do know that my A/C worked perfectly fine until two days before I went in. If this excess refrigerant was an issue, why did it only start affecting my A/C so recently. I just don't know what to think about *** and his business. But when *** said this $300 refrigerant recharge is part of the diagnostic, I asked why he didn't tell me about the cost until after, and I think thats when he made an analogy about ordering a steak. Absolutely ridiculous.

  $250 service charge is insane, especially without mentioning the cost to me until after, especially when I asked for no charges on top of the $50 diagnostic. On top of all the excuses I had to hear from ***. It's obviously a scam.

   

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  Business Response

  Date: 07/28/2025

  This is all we are willing to do.  The customer after submitting his complaint, proceeded to return to our store and be belligerent to all 3 front staff.  Yelling and making demands is not something we will tolerate by any customer, employee or any party at our facilities.  The staff has been more than accommodating.  We stand behind our original resolve.

  Customer Answer

  Date: 07/28/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

   

  The business is lying. After submitting my complaint, I have NOT returned to the store. This is completely false. The only time I went back almost two weeks ago, I never yelled. I was not agressive. I was not belligerent. *** told me they have cameras with audio, so the business should follow up with some evidence. After submitting my complaint I NEVER went back to Midas!!!!!! The business is completely lying now, I don't know what else to say, this is ridiculous!!!!

  In my original complaint, and follow up response, I have already described my experience with Midas. The business is now coming back and lying, saying I have come back to their location yelling at staff. This never happened. Any doubts that I had before about being scammed are gone now. How can you flat out lie like this? You have no evidence because I never did any of that. It's completely made up. I hope Midas is punished for this. Shady business is one thing, making up stories about me coming in and yelling at three of your staff is a whole new level. You people are messed up for that!!!!

  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Lukas

   

   

• Initial Complaint

  Date:11/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2016 seqouia to have my transmission repair and paid $4000, and it has been almost 3 months and my truck is still not repaired and everytime i call them they tell me lie after lie. i want my truck fixed.

  Business Response

  Date: 11/21/2024

  Repair has been completed and car is gone, customer is happy.  Repair took additional time due to broken wires behind dash that took time to find and diagnose.