Complaints

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• Initial Complaint

  Date:07/12/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an extremely frustrating and unprofessional experience with Allied Property Management about a time-sensitive 6D Certificate. 1. Rushed 6D Certificate Not Delivered On June 16, 2025, I ordered a 6D certificate and paid $210.00 & $115.00 for a "rushed service".However, by June 24, the closing attorney informed me that they had not received it. I called them and was told there was no tracking and wait. I was never given confirmation of sending. There was zero transparency, no communication, and no accountability for the delivery process.2. Misleading and **************************** Due to the urgency, I was offered a local delivery for a $75 cash-only fee. However, this so-called delivery service turned out to be a ******* did not involve delivering the document to me.Instead, I was told to meet a representative at a specific coffee shop during a 5min window, without prior notice that the window was so short.I explained I would be 15 minutes late. I pleaded to meet them at another location or to wait a little longer, and was told flatly No.Then they gave me another 10-minute window at the same shop after 3h, and again refused my requests to meet somewhere more convenient.This was not a delivery by any definition. It was a forced pickup under their terms. Yet they still charged me, and refused to give a receipt.Main Issues:Failed to deliver the rushed document on time, despite charging for expedited ********** tracking or confirmation, leaving me completely uncertain about the file status."Local delivery" was misleading, and inflexible.Cash-only payment with no receipt, unprofessional and concerning.Overall attitude was dismissive and unsupportive.Resolution Requested:I am requesting a full refund of the $115 rushed service fee and the $75 local delivery fee, and an acknowledgment of improvement in their policies. Their handling of both transactions was unacceptable, and I believe consumers deserve to be warned about this.

  

  Business Response

  Date: 07/16/2025

  Dear Better Business Bureau,
  Thank you for bringing this matter to our attention. We take all feedback seriously and appreciate the opportunity to respond to the concerns raised regarding the delivery of a 6D Certificate requested by the complainant.
  1. Payment and Delivery of the 6D ********************start="464" data-end="467"> The $210 and $115 payments were made through a third-party platform, ****************, which is the authorized provider for all document orders. Allied Property Management does not collect or retain those funds directly. Once the 6D Certificate was completed, it was notarized and mailed to the closing attorneys office per standard protocol. If the document was not received or retrieved in a timely manner, we were not notified of any delivery issues until later in the process.
  2. Hand Delivery Coordination and ****************start="999" data-end="1002"> On the morning of June 24, we were contacted with an urgent request to have the 6D physically delivered the same day due to an immediate closing need. Given the time sensitivity and limited staff availability, we arranged for a local courier to deliver the document within the requested timeframe. The $75 cash-on-delivery fee was not related to the document order itself but was solely to compensate for the staff members time and travel, which was clearly communicated in advance.
  Due to the need for same-day delivery and the extreme time constraints, we were only able to offer a small, defined window and a specific location. Had the delivery not been required the same day, we would have been able to accommodate a different location and provide a more flexible delivery window. We offered two separate windows on the same day to facilitate the pickup. While we understand this may not have been ideal, our ability to customize the timing or location was limited due to other scheduling commitments.
  3. Receipt and **********************start="2049" data-end="2052"> As this was a COD arrangement and not a fee processed through our standard billing system, a formal receipt was not automatically issued. However, we understand the concern and will evaluate how we can better communicate expectations and documentation for future delivery coordination.
  Conclusion
  While we regret the frustration experienced, our records show the document was prepared, notarized, and delivered according to the requested timeline once we were informed of the need for same-day delivery. The additional fee was for the physical courier service, which was fulfilled as agreed. That said, we are committed to improving our processes and communication, and we value this feedback as part of our ongoing efforts to enhance customer experience.