Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against: First Hyundai of ***************, ** Date of Incident: Warranty cancellation processed on 05/23/2025 Amount Involved: $1,075 Complaint Details:I am filing a complaint against First Hyundai in *********, ************* regarding the cancellation of a vehicle warranty.On May 23, 2025, I submitted a request to cancel my extended warranty, and I was informed that the cancellation had been processed for a refund of $1,075. As of today, I have not received the refund.I have made multiple attempts to follow up on this issue, including reaching out directly to ******, the Finance Manager. Unfortunately, I have received no response to my recent emails and no updates regarding the status of my refund.I am requesting that First Hyundai issue the refund of $1,075 promptly and provide written confirmation of the transaction.Desired Resolution:Full refund of $1,075 for the canceled warranty Written confirmation of the refund and cancellation An explanation for the delay and lack of communication Thank you for your attention to this matter.Sincerely,Saravout **** ************ **********************

  Business Response

  Date: 06/24/2025

  the warranty has been cancelled it takes up to 30 days to cancel. we can submit proof and customer is awaiting funds.

  Customer Answer

  Date: 06/24/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  Saravout ****

• Initial Complaint

  Date:04/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 2, 2025, I went to First Hyundai to pick up my 2023 Hyundai ****** after have an oil change. I approached the cashier and she presented an invoice for $63.83. I told her I believed the oil change was free. The service advisor, ******** *****, told me there was no record of a free oil change in my file. I PAID THE INVOICE. Upon arriving home, I reviewed the folder regarding this new auto purchase nearly a year ago. Lo and behold, I discovered a membership agreement for the First Automotive Service Rewards Program issued by 1First Auto Group. Among other benefits, the membership included free oil changes for life. I called Ms. ***** and told her of my discovery. She said she would discuss the matter with the service manager, (I believe, ** **********) and get back to me. I did receive a call from Ms. ***** advising the best the company could do was to offer a dealer credit for future use. I told her this was completely and totally UNACCEPTABLE. I require to receive a total refund of monies paid in a check, cash or credit card reversal. Ms. ***** referred the matter back to the service manager.I received a call from the service manager and he reiterated the same spiel. I told him a dealer credit was unacceptable. I need to have my money returned.

  Business Response

  Date: 04/04/2025

  Contacted customer offered service credit towards any future repairs.

  Customer Answer

  Date: 04/04/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The business coerced and demanded payment for a service that was supposed to free.  The dealer was NOT entitled to any payment.  Retention of this payment amounts to theft.  Refund is the ONLY solution for a payment the dealership should never have received.  Shame on them!
  FAQ
  
  Regards,

  *******

   

   

  Business Response

  Date: 04/08/2025

  As per our previous conversation The First for life Program has been dissolved.  Please accept our sincerest apologies for any inconvenience this situation may have caused you.
  We understand the frustration you must have felt, and we would like to assure you that we take all customer feedback seriously. After reviewing your concern, we are willing to apply a onetime good faith service credit for ***** toward any future repairs.
  Please do not hesitate to reach out if you have any further concerns 

  Customer Answer

  Date: 04/12/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:02/04/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped my car off for my passenger windshield wiper to be replaced on January 11th i left my car there for the week to be repaired since i was on vacation. I pick up my car January 20th. It did not rain until Friday January 31st. That was the first time i had used my windshield wiper. The first time i used my wiper since my car was fixed I had to drive over ************************************************** the pouring rain. This put my whole family in jeopardy as i had to pick up my two toddlers from their child care. When i called Hyundai to tell them what happened **** was extremely rude. Trying to blame me for breaking it when i had not used it until the friday it had rained. Now she tells me my windshield wiper is bent and its no longer covered under my warranty. So i am forced to pay $175 for something i know they broke. I am beyond upset. Money is tight right now and it is frustrating to have to pay for something they broke. When i pick up my car i pay and ask **** to speak with her manager. After she said she didnt call for my warranty i ask why that was not done in the first place. **** smiles and laughs at me while Im visibly upset Aedie, our manager continues with to get me out of there before he loses his cool. I gathered the part in the receipts, and I went on my way. I am so upset by this experience and even more upset that I had to pay for something That worked They So-called fixed my windshield wipers. I hope that theres something that you could do to help me.

  Business Response

  Date: 02/06/2025

  customer stated drivers wiper not working. Technician found drivers wiper arm bent. Submitted for coverage thru Hyundai factory warranty . ****** was not listed for coverage thru factory warranty. Submitted coverage thru extended warranty .Repair was not listed for coverage. Leaving customer responsible for repair.

  Customer Answer

  Date: 02/07/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *********

   

   

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased new Hyundai ****** sel 202(4 with cash. Car did not have gaskets installed from factory, waited 3 weeks for gaskets to come in and transmission still had problems and now after ******************************* tech conferred car is a lemon. Now Hyundai corp is not offering cash back and short changing me. Car has less than 310 mi on car. I want my money back and after 3 Hyundai corporate departments the amount they have offered is not what I paid so I am reporting Hyundai corporate. Dealer gave me a rental after waiting 4 days. Last 8 digits

  Business Response

  Date: 09/10/2024

  Verified Concern, found vehicle missing gasket from Manufacture special ordered gasket installed. Issue still present contacted Hyundai Motor America opened case #************* told to replace transmission. In process of installing transmission . In regards to dispute over buyout that would fall on Hyundai ************* and not dealership.

  Customer Answer

  Date: 09/11/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Bill

  I have never been given paperwork on service log of 1st car failure with gaskets that were never installed with car. I asked dealership and corporate for copy and never received one. 2nd time after dealer & corporate tech teams talked about serviceability of car I asked again for reports and status and never received one. The solution was to go talk with corporate but we will eventually get a transmission to place in car. Directed to corporate for a repurchase without any assistance from dealership. I am still trying to get monies I paid and dealer should be more involved than not my problem. Corporate is worse with no feedback and I have to keep calling them and sending emails to get corrected amount.

  Business Response

  Date: 09/18/2024

  Vehicle has been completed on 9/18/2024 and confirmed issue resolved . Paperwork is available at anytime per request. In regards to buyback customer will need to contact ********************** Motor America.

  Customer Answer

  Date: 09/19/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Bill

   

   

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/29/24 I communicated with First Hyundai of Attleboro regarding the payments associated with the financing of a 2021 Hyundai **************. After extensive back and forth it was settled that the monthly payment of the car would be $458/month with $0 down, the negative equity of my vehicle trade in rolled into the loan, and my credit score of **************** They were aware I had an appointment with a competing dealer for the same car and gave me a number under the monthly payment I told them I was offered from their competitor. I had visited this same dealership about a week prior and had filled out a credit application and confirmed they would not need to run my credit again. I arrive at the dealer after having canceled my other appointment only to be presented with an initial offer $40 more a month than the number quoted through text message. I was asked to fill out another credit application as they apparently had not even run my original application and ultimately told me my monthly payment would be $550/month. Nearly $100 more than the number quoted to me to get to walk back in the door. The manager, **** I believe but unsure, refused to take any accountability and even went as far as to tell me it doesnt matter what numbers someone tells me in a text message with their business. He refused to acknowledge any wrong doing or that a misunderstanding even occurred. My texts messages with their business, provided through their website, show multiple efforts on my end to confirm the logistics around this purchase and assure the information was accurate. There were zero disclaimers that the price could have a range, or any contingencies affixed to the offer. This is nothing less than a bait and switch tactic.

• Initial Complaint

  Date:06/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/25/24 brought my car 2012 hyundai elentra in for 4 recalls. Was told over the phone that it would be free. On 6/26/24, I went to pick up my car and had to to pay $297 to fix it because they "misspoke". Then as soon as I turned on my car and tried to drive, all kind of smoke was coming out of the exhaust and my car was buckling. It was not doing this before it went into hyundai for the misspoke recalls. And say they didn't do anything to my car but my car is now undriveable. And they won't even get me a rental while they review further what's wrong with it and will cost me more money. I feel like this company has lied to me and tampered with my car.

  Business Response

  Date: 06/27/2024

  Customer had 4 recalls performed. Customer also stated clunk noise from steering wheel. Verified clunk noise to be steering coupler which was not a recall but a warranty extension . Which I have attached for viewing purposes. In regards to white smoke recall 951 was performed. Which I attached for viewing purposes. Recall 951 changes fuel volume control logic. Which will burn off excessive fuel causing smoke. Which is side effect of recall but will clear itself. 

  Customer Answer

  Date: 07/05/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:04/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my car August of 2022 and it was in the dealership for two months because it has non stop issues. The battery was dead, the doors wouldnt open, the sunroof isnt working, the tire pressure light kept coming on, the biggest concern was the car kept feeling like it was going to stall and die on me. They tried to say it was transmission related. I brought it back for oil changes, once I asked for new wiper blades mine werent working. They documented they changed them but clearly didnt because they worked the exact same when I picked it up. They said I needed new ties a year after buying it so I buy four new tires. I keep telling them somethings not working right in my car they brush me off. I am now driving on the highway and my car has a loud rattle and stops accelerating. I had no dash lights or warnings come on. I tow it to the dealership on Thursday. Friday I call they said cant look at were backed up replacing engines. I call Monday afternoon, they girl says the person assigned tome is out but tried to help me. Said the file said its internal engine and not covered under warranty and I didnt buy an extended warranty so it will be over $10k to fix. I have been saying there is something wrong with my car since I bought it. How do I know they even put oil in when they were doing oil changes! The website says lifetime fire tee on engines!

  Business Response

  Date: 04/29/2024

  Customer concern was wrapping noise from engine .Verified concern, found vehicle will need engine replaced. Submitted PA request 102648.Repair was declined by Hyundai due to maintenance neglect.

  Customer Answer

  Date: 04/30/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  They are lying. I bought the vehicle from this dealership and they are the ONLY people who have serviced it. I have email thread from the time I bought it with the issues I have had regarding this car. I will have them pull videos of me dropping my car off for service to them for all my oil changes, tires, wiper blades, several times on the sunroom and battery and other issues a long with these. No one has serviced my car except this dealership and I am a routine oil change person. If they forgot to put the oil in my car that is on the dealership not me. They need to replace my engine for ruining my car and damaging my car.  

   
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  Business Response

  Date: 05/01/2024

  We have submitted all findings to Hyundai Motor America. Which they have declined to repair vehicle. If customer has any issues we recommend contacting Hyundai consumer affairs ************** for further assistance .Thank you

  Customer Answer

  Date: 05/02/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  What is the reason? Did they provide a reason for declining? 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:12/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had brakes done to my car in early November. Calipers were included in my repair. I found out that the calipers were included in my extended coverage. The service advisor failed to acknowledge it. He advised me to contact the warranty company which I did but they stated that the dealer had to take care of it. The dealer is refusing to comply stating it is too late. I am looking for a portion of the amount for the calipers which was $575.00

  Customer Answer

  Date: 12/17/2023

  I have heard from the business in response to my complaint but it is not acceptable and I do not accept the resolution.  They wanted to provide me with a $100 account credit which is unacceptable.  They messed up and should credit the full $575.

  Business Response

  Date: 03/19/2024

  Verified concern, customer requested rear pads and rotors be replaced . During repair found both rear calipers faulty contacted extended warranty told not covered . Offered customer service credit toward any future services and repairs , Customer declined offer. 

  Customer Answer

  Date: 03/19/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The reason why I rejected it was because the reason the extended warranty place told them it was not covered was because they failed to call them before completing the work.  They failed to acknowledge that I had an extended warranty.  It doesnt matter at this point.  I will no longer do business with them.
  
  **** 

  Business Response

  Date: 03/19/2024

  Was not notified of extended warranty till after repair was complete. Still contacted extended warranty for reimbursement. Extended warranty declined reimbursement. Still offered customer service credit which customer declined. 

  Customer Answer

  Date: 03/20/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Its not my responsibility to check with the service advisor and tell them I have an extended warranty.  The Advisor failed to acknowledge that I had one.  The dealership should take that loss as it was their mistake and not fix it with a $100 service credit.  Thats unacceptable.  I still plan on doing business since I still have an extended warranty but once it runs out 10/31/25, most likely I will stop doing business with them. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:10/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car became undriveable , the check engine light suddenly came on and the car began shaking. There is a misfire in one of the cylinders more than likely due to the oil consumption issue these cars have . I have tried multiple times to address this issue and have made several claims to my original dealer that my car is consuming oil at an excessive rate. My servicing department at my current dealer is experiencing staffing shortages making it impossible to get an oil change or any service without it being 4 plus months out. I called immediately once my car began shaking I was told the earliest appointment would not be until February . I tried bringing it to another local dealer but the extended warranty that I bought through the original cannot be used anywhere else. So not only am I not able to get my car serviced for basic maintenance ,I also cannot get my car fixed by anyone else but the same dealership who NEVER has availability. . Please tell me how this is okay . I have a job and a child , I need a working car . Why did I pay for an extended warranty that totals ***** and my car cannot be serviced . So now Im paying for a car that essentially going to sit in my driveway for months ! With no possibility of being looked at as someone else has mentioned that their car has been sitting for 3 months with 20 cars ahead of them . UNACCEPTABLE! Within the 1st year of getting this car oil consumption issue and the service department can care less . On top of that Im stuck with a car with negative equity and cannot get out of this loan .I NEED SOMEONE TO RESPOND AND FIX THIS ISSUE !

  Business Response

  Date: 12/15/2023

  This oil consumption is based off a national recall, we as a dealer are addressing these and following Hyundai motor company's guidelines to repair and take care of these customer the best thing would be for him to reach out to Hyundai directly as we are following our guidelines. Hyundai service assistance number ****************
  *****************
  
  First Hyundai

• Initial Complaint

  Date:04/17/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did a lease buyback purchase 02/02/23 - it included a fee of $35 for an inspection they were to perform within 7 days of receiving the registration from the ***, which was Friday, March 3, 2023. They let me know on Monday, March 6, 2023 that they were ready to give me my plates and registration and perform the inspection, and that I had to get the inspection by Friday, March 10, 2023 -- I rushed right in March 6, 2023. After I waited for an hour and indicated I had to leave for another appointment, they indicated their inspection sticker machine was broken and reiterated that I had to get the inspection by March 10, 2023. They indicated that I could get it done elsewhere and they would refund the unearned inspection fee of $35.I did not want to risk awaiting their machine as they were notably poor at communications, so I proceeded to get the inspection done at a shop near me and request a refund for that unearned $35 inspection fee that had been paid to them. I have been inquiring of this since March 6, 2023 and I did get through once and was told the ************ was sending me the check... more follow *** and I finally got an email asking me for a photo of the sticker I received and which I sent, on April 7, 2023. I still did not get the $35 refund and I cannot keep chasing after them and getting no response. Please help me get this resolved. Thanks!

  Business Response

  Date: 04/18/2023

  Hi *****,

  I'm sorry about the delay with this, it's very abnormal that this ever happens. I'm gonna get this expedited for you and have a check cut. Would you prefer to pick it up or have us mail it to you ?

   

  Sincerely,

  *******************

   

  Customer Answer

  Date: 04/18/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ******** AS OF YET.

  I will be satisfied with this resolution once I receive the check they mail -- they have indicated they were doing so previously but did not do so, so just offering to do so is not sufficient yet.
  

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****