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          Imperial Toyota has 1 locations, listed below.

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            Business ProfileImperial Toyota

            New Car Dealers

            Contact Information

            300 Fortune Blvd

            Milford, MA 01757-1755

            Get Directions
            Visit Website
            (508) 478-0500

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            6 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 34

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Imperial Toyota is located in Milford, Ma offering auto sales.

            Products & Services

            According to the information provided by the business their services are selling new and used autos, auto repairs, auto services, auto parts, auto leasing, pre-owned autos, and more.

            Business Details

            Location of This Business
            300 Fortune Blvd, Milford, MA 01757-1755
            BBB File Opened:
            1/23/2020
            Years in Business:
            34
            Business Started:
            7/3/1989
            Business Started Locally:
            7/3/1989
            Date of New Ownership:
            12/1/2019
            Business Management
            • Mr. Michael Penner, General Manager
            • Ms. Nancy Lecroix, CFO
            • Ms. Jenna Bonollo
            Contact Information

            Principal

            • Mr. Michael Penner, General Manager

            Customer Contact

            • Mr. Michael Penner, General Manager
            • Mr. Kevin Meehan, Owner
            • Ms. Nancy Lecroix, CFO
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            6 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/17/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Dealership damaged my engine, cracking off a part of the engine block that is at the oil filter. Engine damage. Dealership has been gluing the filer. This time, three moths ago, failed to glue the engine block. All oil lost. Dealership has not fixed the issue. Imperial Toyota. Seconds issue, Drivers side mirror damaged by ice. Dealership fixed mirror, but killed speakers in the door. Tweeter no longer work, driver in the door no longer works. Dealership want $250 to replace speakers? Dealership (Imperial Toyota) does not care. Nothing fixed. I will never again get a Toyota, thanks for be vampires
            Read More
            Read 5 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Joe S

            03/08/2023

            I had a blown tire and I went to Imperial Toyota to get a new tire. I was quoted ****** plus tax for the tire.The service advisor came back and said that I needed a tire sensor and it was ****** plus tax. I reluctantly agreed and okayed the sensor.I really didnt believe him so I asked if I could get the old part back in the new parts box.A few minutes later he said that my original sensor was working now so I would not need the new sensor.I feel if I did not ask to see the old sensor in the new box that he decided he could not fool me and rip me off.I cant believe this is going on at Imperial Toyota. I can believe it happens at some mechanic shops but at a reputable dealership is wrong.I would be questioning any service issues at Imperial Toyota after my experience with them.

            Imperial Toyota Response

            03/09/2023

            Since replacement of a tire is a routine repair, it was given to an entry-level technician to complete. After replacing the tire, the technician noted that a warning light related to the tires was still flashing. He **** the assumption that the sensor must have failed and would need replacement, so the customer was given that information. A master technician became aware that the light was still flashing and correctly informed the less experienced technician that, in fact, the sensor would reset itself. We apologize for the misinformation given to the customer inadvertently. Our service manager has reached out to ******************** to explain this and to offer some complimentary service by way of apology.
            Read 1 More Customer Review

            Local BBB

            BBB Serving Central and Western MA and Northeastern CT

            More Info on Local BBB

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