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Business Profile

Auto Repairs

Bouchard's Auto

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/1/2023 brought my vehicle in for repairs. The part was replaced on the vehicle 11/2/2023 (camshaft actuator $510.00). 11/14/2023, I realized that a significant amount of oil / fluid was leaking out of the vehicle (new large puddle in my driveway). *********** both called the shop to let them know--looks like it's something that they did, or did not do, that caused the leak. The part they replaced and other screws were loose. Finally, they agreed to send a tow truck next day (11/15/23) to tow it back to the shop. No updates 11/15-11/16/23. Stopped by on 11/17/23. They turned the car on and showed me that there is plenty of oil and antifreeze in the car, so it couldn't be leaking, but there was a large fresh wet spot directly under the car. I was told he needs put it on the lift to see where the leak is coming from. 11/18/23, I called and was told they put it up on the lift, could see a leak, but needed to clean the oil from the car to see where the leak was coming from. Asked for a call with an update, never got one. I asked for updates consistently once it was towed back but had to physically go there to get any info. 11/20/23, call all day long, no answers. I'm told that a plastic piece wasn't tightened, which caused the leak, but it's ok now, and I should be getting a call soon. Wait and call again--finally get through and I'm told that they can't find a leak and couldn't find loose parts that need tightening, so he actually tried tightening something to the point that it broke and had to be replaced, which he replaced with a random s**** I'm then told I can pick it up before 9pm and I owe $250 for the tow or I can't have the car because they didn't do anything wrong. I paid because I'm tired of having to chase them for updates and I want my car back. In retrospect, it seems wrong that I paid $510 for the initial shoddy work, then $250 for a tow, only to be told conflicting information. It makes no sense at all.

    Customer Answer

    Date: 12/02/2023

    I have not heard from the business in response to my complaint.

Bouchard's Auto is NOT a BBB Accredited Business.

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