Complaints

This profile includes complaints for Action Collection Agency of Boston's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Action Collection Agency of Boston

  16 Commerce Blvd Middleboro, MA 02346-1085

• 

  Action Collection Agency of Boston

  PO Box 902 Middleboro, MA 02346-0902

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am receiving scam calls while being on the no call registry.

  Business Response

  Date: 03/28/2024

  Action Collection Agency calls to this consumer are not SPAM. We have an account here from our client that we were trying to resolve. As a courtesy, we have removed the  consumer's telephone number. If you would like to call us back at ************, we would be happy to assist you to resolve your account. 

   

• Initial Complaint

  Date:03/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband **** has hospital bills from southcoast Healthcare, we are on payment plans , 25$ each month, as of Couple months ago, my husband went in for a prostate procedure that did not go as planned and my husband has awful heath ********* that paid some of the bill. Leaving a large balance of ****** , I reached out to billing for an additional payment plan what they wanted was more than we could afford , 176.00$ a month, we simply cannot afford this , I asked billing for a 25,00$ a month, they said no that it would go to collections , my husband pays all our bills consistently each month and we wanted to know is we are paying what we can afford and we pay each month they. Originally they wanted us to pay ****** By January 25-2024 this is impossible we have obviously have our house hold bills, our complaint is,why cant we just pay what we can afford and we pay our bills on time , isnt that acceptable, now this puts our good name in jeopardy as we both have very good credit

  Business Response

  Date: 03/12/2024

  Southcoast sent this account to ** on 02/28/2024. We will inform Southcoast of this complaint as this complaint is with them not Action Collection Agency. Since the date that this complaint was filed, Action Collection Agency has worked with the patient and has set the patient up on a payment plan that they are satisfied with. We are glad that we were able to help the patient with their accounts to get them resolved. 

  Customer Answer

  Date: 03/13/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *******************

• Initial Complaint

  Date:01/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was called again on morning on 1/29/24. Did not pick up as flagged as ACA Boston and I no longer have reason to interact with them. Paid their invoice on 1/17/24 and wish to no longer have contact from them. Payment was removed from my account and account should be closed. Please do not contact me further.Account **********.

  Business Response

  Date: 01/29/2024

  This consumer actually had two bills with us, one of which was paid, and one of which was not paid for a service date of 6/8/23 for $330.  Both were for ******* ************** As she has requested, we can cease further communication with this consumer, but the account will be closed at our office and returned to our client as unpaid.   However, if there appears to be a misunderstanding on her part and she intends to make payment, she can communicate that to us.  

• Initial Complaint

  Date:09/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a drs visit in dec 2022 with Fairfield county medical group I was billed for services in the amount of ***** in which I paid via my HSA acct I received a letter from the collection agency Ive been calling them since July I emailed over proof of payment and they refused to remove my acct from *********************** they told me that they need to verify with their client that services were paid not sure what more they need since they have proof of payment

  Business Response

  Date: 09/11/2023

  On 07/31/2023, we received proof of payment from ******************, showing that $81.61 was paid directly to our client on 01/09/2023. We placed the account on hold and sent the documents to our client so they can verify that $81.61 was applied to DOS 12/13/2022.
  
  On 08/16/2023, our client's billing company informed us that they sent the proof of payment to the practice and as soon as they heard back regarding the payment, they will let us know.  We again contacted the billing company on 09/08/2023 for an update and have not heard back yet. 
  

  Given that, and as a courtesy to ******************, we will close the account here at ACA, and send the account back to our client to resolve. 
  

  
  

  Customer Answer

  Date: 09/11/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:07/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to go to the website on 05/31/2023, and I followed the instructions to pay online, but your site insisted I create an account. THe account number that was provided did not work. I asked them for assistance and they compkletelky ignored me. I simply wanted to create a pyment method for repaying the debt, and I was ignored. Federal Law requires a response to a debt within 30 days, and they far surpassed that. I will be seeking further assistance from the **** and any legal firms that are necessary. I have worked hard to keep my credit profile in good standing, and this company seems to be working hard to harm it. I went to the wensite on 05/31/23, and I wrote them a letter on 06/02/23, both of which they ignored.

  Business Response

  Date: 07/14/2023

  Action Collection Agency has attempted to contact ********************** several times. .Unfortunately the number to call him that was provided to us by our client will not go through. A voice message will pick up and randomly talk, without allowing us to leave him a message. Action Collection Agency also has emailed ********************** on 07/07/2023 and he has yet to reply back. We would love to work with **********************, so that he can settle his accounts with us. Please call us back at ************. 

• Initial Complaint

  Date:06/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Harassment coming from this company. I have an agent that has called me multiple times in a rude and threatening manner in an attempt to collect a debt. She refuses to give me any information regarding the debt unless I give her my personal information to verify who I am. I know for a fact that I have no debts at all. I am considering this a scam and harassment and I will be reporting it to the authorities.

  Business Response

  Date: 06/07/2023

  This account was placed with our firm by a physician client in ** (********************) for service date of 6/3/22 in the amount of $136.00.  The practice's name is different, which has created confusion among that patients, but can't be revealed until we can verify we are speaking to the correct consumer, per federal and state privacy laws against third-party disclosure. 

  The consumer was sent a letter and then called by the system six times and was finally reached, but refused to verify his identity.  He was called one more time on 6/7/22 and again refused to verify his identity.  A review of the call recordings indicate he was rude and demeaning to our female caller, referring to her as "Hey, girl," claiming he "owed nothing" and threatening to report ** to the police.  Despite that, our collector was professional throughout the call.  Now that this has been fully explained, does this consumer not intend to pay the physician's bill?  Demand no further contact?
  

  Customer Answer

  Date: 06/07/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  I have never seen or been seen by a ********************. I have no outstanding medical bills. Your caller was rude and unprofessional. And yes, your female associate as you put it is rightfully also and appropriately a girl. At all times your associate was aggressive, disrespectful, demeaning, demanding, short, and threatening. 
  

  To continue to threaten and attempt to use intimidating language in aca of Bostons response to me here will not change the fact that I owe this company nothing, have no outstanding medical debts of any sort, and that if I ever hear from them ever again I will be filing a suit against Aca of Boston for wrongful debt harassment. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

   

  Business Response

  Date: 06/09/2023

  The services were services were apparently provided to **************** by a ************** in ************************ practice ({billed under "Z Urology").  We are mailing a copy of the itemized bill showing the self-pay balance owed to the address on file.  I would attach it here, but would prefer to send it to **************** directly under HIPAA privacy laws.

  Not engaging in a debate, but regarding the tenor of the call, the call recordings demonstrate that our collector was professional and it was ******************** refusal to verify his identity that created the tension.
  

• Initial Complaint

  Date:01/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a letter from Action Collection Agency of Boston (16 ********************************************************************** Phone ************) stating that I owed $357 on a bill that they were collecting. Their letter was dated 8/31/22.I called in late September saying I did not recall this bill. I spoke with a *************** who said they would mail an itemized bill to me. That never arrived. I called again on 12/2/22 to say I never received the bill. *************** said they would email me the bill. That never arrived. I left a message on ******************* extension, # *** on 12/14/22 saying the email never arrived. I called on 12/21/22 and left a message at extension *** as well as the general mailbox stating the above facts and there was no response. I called again on 1/11/23 and spoke with *************** who said he couldn't understand what was going wrong but he would email me a copy of the itemized bill. This never arrived. I called on 1/19/23 and left a message on the general mailbox that if I didn't hear from them I would call the Better Business Bureau. I called again on 1/24/23 and once again said I would call the BBB if I didn't hear from them. As you can see, it is now 1/25/23 and I have not heard from them. I am concerned that they are a scam. Please help because I am afraid they can have an impact on my credit rating that is thus far unblemished.****

  Customer Answer

  Date: 02/06/2023

  I have not heard from the business in response to my complaint.  I am so fed up with them that I am going to contact my state representative.  Thank you so much for trying.

  Business Response

  Date: 02/15/2023

  ****************** called in on September 27, 2022 asking for an itemized bill. ****************** was informed that we will request an itemized bill from our client  and they will request it from the original creditor. This process can take time and ****************** was told it would not effect his credit. He then called again in December stating that he still did not receive the itemized bill and was told that we would put another request in. ********************** account has been on hold since the first request and we have not called him. ****************** left several messages and a collector left him messages on 01/20/2023. 01/25/2023, and 01/26/2023 to try and inform him that since we never received the itemized bill we were closing his account here at ACA and returning it back to our client. Since we never did reach him to tell him this, we sent a closed account letter on 01/30/2023. 

  The account is no longer with Action Collection Agency. 

  Customer Answer

  Date: 02/20/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:

  Thank you so much for being there!  They had strung me along for months and finally when you contacted them they closed the account.
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They continue to call and immediately ask for my social security number to verify who I am. No other info given or requested and they never say what it's about.

  Business Response

  Date: 01/26/2023

  One of our collectors reached out to ************** to discuss an account that was sent to us. To protect the patient's privacy, and also to ensure that we are talking to the correct patient, the collector asked ************** to verify the State that he resides in and the year that he was born. The call was recorded and our compliance department reviewed to the call. ************** was never asked for the last four digits of his Social, as we do not even have that information on file. He was only asked to verify the State he lives in and the year that he was born.  We have removed his number from our file so he is not called again.  If the patient would like to discuss his account with one of our collectors, we encourage him to call us back. 

• Initial Complaint

  Date:12/16/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is I guess a collection **.about a medical bill i resolved months ago.i believe this ** is same one that sent a demand notice for over ******* when it was a question of ***** trying to scare me i sent all receipts to good samaritan and proved it was paid.this ** at *********** calls 4 times a day I have blocked them,if they put this on my credit I will drag them thru the **urt system.

  Business Response

  Date: 12/19/2022

  This consumer does have a ******* ************* bill at our office for *****. We do not show do not see that she ever called us. If she paid Good Samaritan that is the facility's, not the physician's charge. This charge is a physician ****. We called her on 10/27, 11/10, 11/22 and 12/05/2022 and left messages.  We would encourage the consumer to communicate with us. This account was not reported to the credit bureau.

  Customer Answer

  Date: 12/20/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  all this company does is say I owe ***** will not tell me exactly what date I have sent them as well as ******* health care every time I visit dr with correlating payment ?
  ******* has not sent another bill and this collection agency can not say exactly when ***** was not paid.they have not spoken to me other then send letter saying 2000.00something dollars. 

  Business Response

  Date: 12/26/2022

  We have provided all the relevant information in our previous response. It is complicated, as there is a facility charge and physician charge. We would be willing to explain this and assist the consumer if she would only speak with us. Please have her contact our collection manager, ************************* at *****************.

  Customer Answer

  Date: 01/03/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  all this company does is say I owe ***** will not tell me exactly what date I have sent them as well as ******* health care every time I visit dr with correlating payment ?
  ******* has not sent another bill and this collection agency can not say exactly when ***** was not paid.they have not spoken to me other then send letter saying 2000.00something dollars. 

• Initial Complaint

  Date:10/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SPAM CALLS

  Business Response

  Date: 10/25/2022

  This consumer is complaining that a call from our collection agency was a "spam" call. It was not. We are calling on an unpaid hospital account that was placed with our collection agency. This would have been communicated to the consumer had she accepted our call. Written communications were also sent.