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Business Profile

Collections Agencies

Action Collection Agency of Boston

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Action Collection Agency of Boston's headquarters and its corporate-owned locations. To view all corporate locations, see

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Action Collection Agency of Boston has 2 locations, listed below.

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    Customer Complaints Summary

    • 20 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/12/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am receiving scam calls while being on the no call registry.

      Business Response

      Date: 03/28/2024

      Action Collection Agency calls to this consumer are not SPAM. We have an account here from our client that we were trying to resolve. As a courtesy, we have removed the  consumer's telephone number. If you would like to call us back at ************, we would be happy to assist you to resolve your account. 

       

    • Initial Complaint

      Date:03/04/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *******************

      Business Response

      Date: 03/12/2024

      Southcoast sent this account to ** on 02/28/2024. We will inform Southcoast of this complaint as this complaint is with them not Action Collection Agency. Since the date that this complaint was filed, Action Collection Agency has worked with the patient and has set the patient up on a payment plan that they are satisfied with. We are glad that we were able to help the patient with their accounts to get them resolved. 

    • Initial Complaint

      Date:01/29/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was called again on morning on 1/29/24. Did not pick up as flagged as ACA Boston and I no longer have reason to interact with them. Paid their invoice on 1/17/24 and wish to no longer have contact from them. Payment was removed from my account and account should be closed. Please do not contact me further.Account **********.

      Business Response

      Date: 01/29/2024

      This consumer actually had two bills with us, one of which was paid, and one of which was not paid for a service date of 6/8/23 for $330.  Both were for ******* ************** As she has requested, we can cease further communication with this consumer, but the account will be closed at our office and returned to our client as unpaid.   However, if there appears to be a misunderstanding on her part and she intends to make payment, she can communicate that to us.  

    • Initial Complaint

      Date:09/08/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***********************

      Business Response

      Date: 09/11/2023

      On 07/31/2023, we received proof of payment from ******************, showing that $81.61 was paid directly to our client on 01/09/2023. We placed the account on hold and sent the documents to our client so they can verify that $81.61 was applied to DOS 12/13/2022.

      On 08/16/2023, our client's billing company informed us that they sent the proof of payment to the practice and as soon as they heard back regarding the payment, they will let us know.  We again contacted the billing company on 09/08/2023 for an update and have not heard back yet. 

      Given that, and as a courtesy to ******************, we will close the account here at ACA, and send the account back to our client to resolve. 


    • Initial Complaint

      Date:07/06/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to go to the website on 05/31/2023, and I followed the instructions to pay online, but your site insisted I create an account. THe account number that was provided did not work. I asked them for assistance and they compkletelky ignored me. I simply wanted to create a pyment method for repaying the debt, and I was ignored. Federal Law requires a response to a debt within 30 days, and they far surpassed that. I will be seeking further assistance from the **** and any legal firms that are necessary. I have worked hard to keep my credit profile in good standing, and this company seems to be working hard to harm it. I went to the wensite on 05/31/23, and I wrote them a letter on 06/02/23, both of which they ignored.

      Business Response

      Date: 07/14/2023

      Action Collection Agency has attempted to contact ********************** several times. .Unfortunately the number to call him that was provided to us by our client will not go through. A voice message will pick up and randomly talk, without allowing us to leave him a message. Action Collection Agency also has emailed ********************** on 07/07/2023 and he has yet to reply back. We would love to work with **********************, so that he can settle his accounts with us. Please call us back at ************. 

    • Initial Complaint

      Date:06/07/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      I have never seen or been seen by a ********************. I have no outstanding medical bills. Your caller was rude and unprofessional. And yes, your female associate as you put it is rightfully also and appropriately a girl. At all times your associate was aggressive, disrespectful, demeaning, demanding, short, and threatening. 

      To continue to threaten and attempt to use intimidating language in aca of Bostons response to me here will not change the fact that I owe this company nothing, have no outstanding medical debts of any sort, and that if I ever hear from them ever again I will be filing a suit against Aca of Boston for wrongful debt harassment. 

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ********

       

       

      Business Response

      Date: 06/07/2023

      This account was placed with our firm by a physician client in ** (********************) for service date of 6/3/22 in the amount of $136.00.  The practice's name is different, which has created confusion among that patients, but can't be revealed until we can verify we are speaking to the correct consumer, per federal and state privacy laws against third-party disclosure. 

      The consumer was sent a letter and then called by the system six times and was finally reached, but refused to verify his identity.  He was called one more time on 6/7/22 and again refused to verify his identity.  A review of the call recordings indicate he was rude and demeaning to our female caller, referring to her as "Hey, girl," claiming he "owed nothing" and threatening to report ** to the police.  Despite that, our collector was professional throughout the call.  Now that this has been fully explained, does this consumer not intend to pay the physician's bill?  Demand no further contact?

      Business Response

      Date: 06/09/2023

      The services were services were apparently provided to **************** by a ************** in ************************ practice ({billed under "Z Urology").  We are mailing a copy of the itemized bill showing the self-pay balance owed to the address on file.  I would attach it here, but would prefer to send it to **************** directly under HIPAA privacy laws.

      Not engaging in a debate, but regarding the tenor of the call, the call recordings demonstrate that our collector was professional and it was ******************** refusal to verify his identity that created the tension.

    • Initial Complaint

      Date:01/25/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not heard from the business in response to my complaint.  I am so fed up with them that I am going to contact my state representative.  Thank you so much for trying.message on the general mailbox that if I didn't hear from them I would call the Better Business Bureau. I called again on 1/24/23 and once again said I would call the BBB if I didn't hear from them. As you can see, it is now 1/25/23 and I have not heard from them. I am concerned that they are a scam. Please help because I am afraid they can have an impact on my credit rating that is thus far unblemished.****

      Business Response

      Date: 02/15/2023

      ****************** called in on September 27, 2022 asking for an itemized bill. ****************** was informed that we will request an itemized bill from our client  and they will request it from the original creditor. This process can take time and ****************** was told it would not effect his credit. He then called again in December stating that he still did not receive the itemized bill and was told that we would put another request in. ********************** account has been on hold since the first request and we have not called him. ****************** left several messages and a collector left him messages on 01/20/2023. 01/25/2023, and 01/26/2023 to try and inform him that since we never received the itemized bill we were closing his account here at ACA and returning it back to our client. Since we never did reach him to tell him this, we sent a closed account letter on 01/30/2023. 

      The account is no longer with Action Collection Agency. 

      Customer Answer

      Date: 02/20/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      Thank you so much for being there!  They had strung me along for months and finally when you contacted them they closed the account.

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***********************

    • Initial Complaint

      Date:01/17/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They continue to call and immediately ask for my social security number to verify who I am. No other info given or requested and they never say what it's about.

      Business Response

      Date: 01/26/2023

      One of our collectors reached out to ************** to discuss an account that was sent to us. To protect the patient's privacy, and also to ensure that we are talking to the correct patient, the collector asked ************** to verify the State that he resides in and the year that he was born. The call was recorded and our compliance department reviewed to the call. ************** was never asked for the last four digits of his Social, as we do not even have that information on file. He was only asked to verify the State he lives in and the year that he was born.  We have removed his number from our file so he is not called again.  If the patient would like to discuss his account with one of our collectors, we encourage him to call us back. 

    • Initial Complaint

      Date:12/16/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      all this company does is say I owe ***** will not tell me exactly what date I have sent them as well as ******* health care every time I visit dr with correlating payment ?
      ******* has not sent another bill and this collection agency can not say exactly when ***** was not paid.they have not spoken to me other then send letter saying 2000.00something dollars. 

      Business Response

      Date: 12/19/2022

      This consumer does have a ******* ************* bill at our office for *****. We do not show do not see that she ever called us. If she paid Good Samaritan that is the facility's, not the physician's charge. This charge is a physician ****. We called her on 10/27, 11/10, 11/22 and 12/05/2022 and left messages.  We would encourage the consumer to communicate with us. This account was not reported to the credit bureau.

      Business Response

      Date: 12/26/2022

      We have provided all the relevant information in our previous response. It is complicated, as there is a facility charge and physician charge. We would be willing to explain this and assist the consumer if she would only speak with us. Please have her contact our collection manager, ************************* at *****************.

      Customer Answer

      Date: 01/03/2023

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      all this company does is say I owe ***** will not tell me exactly what date I have sent them as well as ******* health care every time I visit dr with correlating payment ?
      ******* has not sent another bill and this collection agency can not say exactly when ***** was not paid.they have not spoken to me other then send letter saying 2000.00something dollars. 

    • Initial Complaint

      Date:10/21/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SPAM CALLS

      Business Response

      Date: 10/25/2022

      This consumer is complaining that a call from our collection agency was a "spam" call. It was not. We are calling on an unpaid hospital account that was placed with our collection agency. This would have been communicated to the consumer had she accepted our call. Written communications were also sent. 

    Action Collection Agency of Boston is NOT a BBB Accredited Business.

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