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Business Profile

Used Car Dealers

Dan O'Brien Chrysler Jeep Dodge Ram

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Dan O'Brien Chrysler Jeep Dodge Ram's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dan O'Brien Chrysler Jeep Dodge Ram has 2 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/25/2024

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a vehicle from *** OBrien in July 2022. We purchased the *** OBrien Keeping it Awesome package with a Lifetime Waranty. At the time of purchase, we asked what would happen if he went out of business and we were told that the warranty would be honored by ****. Now, *** OBrien has gotten in legal trouble and sold the dealership. We were told by **** that they will not be honoring this warranty.

      Customer Answer

      Date: 12/08/2024

      I have not heard from the business in response to my complaint.
    • Initial Complaint

      Date:09/16/2024

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We leased a vehicle through *** ******* and part of the deal was oli changes and inspections free for one year. We called to schedule an oil change and were told they old and the new owners will not honor the deal. We have contacted the *** ******* in ********** and have still to hear back.
    • Initial Complaint

      Date:03/11/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This past December, my car broke. I went to ********************* in Methuen to buy a used car. My car had negative equity of about $5000. They offered me a 2018 Kia ****** Implied it was all they could get to work for me. I did a test drive and said ok. The day I brought the car home, a tire sensor light went on. I brought it back to the dealership and they fixed the sensor. However, they asked me if I knew of the front bumper body damage. I did not, no one showed me body damage. They also said I needed rear brakes. They covered the breaks and said they would take care of the bodywork. During this time they had me drive for over a week without an inspection sticker because the bumper was duct taped and would not pass inspection. They sold me a car that was not in safe, working condition. When the brakes were done and they "fixed" the bumper with glue, it passed inspection. Since then (mid-December) I have been in constant text communication with ***************************. The engine light came on the following week. I went back and he said it was nothing. I have since found out from a service employee that they don't have the machine to hook up and diagnose a **** I told him I wanted to trade out of the car. I began getting mixed messages of whether or not they can fix a Kia ****** He told me he would get me into something else, but didn't have anything at the time. He said to call back the following week. I brought up the Lemon ****************** said he wanted to help. After repeatedly pushing it off and not helping, I messaged him that I would just keep it but wanted the bumper fixed. He said ok, and he would get me in touch with the body shop they use. That never happened. It has been one problem after another. They are not helping and refuse to fix it. It has been running with engine lights on for the past 3 months. I want out. I have a broken car, and I can't trade it somewhere else (I looked) because of the engine light, bumper and negative equity.

      Business Response

      Date: 03/12/2024

      On 03/08/24 ****** reach out to us. She asked if she could lease a car. I let her know that she did not meet the min qualifications with the leasing company's we use. She said she got a new job and was making a lot more money and said she could raise her payment to get into a newer vehicle. She had not gotten a first paystub at this point. IO let her know when she gets her first paystub to come in so we could help. She is still welcome to come in so we can try to get her into a different vehicle.  

      Customer Answer

      Date: 03/12/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      The response does not address the complaint. This is about selling me an unsafe car, one that had undisclosed damage and problems. I have been in touch many times. The most recent message is irrelevant. This complaint goes all of the way back to December, it is not about buying a new car. I was scammed. Sold a car with problems and not helped. I have been told that they cant work in Kias, that I need to go somewhere else. ***** also threatened that if I contacted BBB or the attorney general they would not help. I was left with no choice as my engine light comes on regularly and then shuts off. I am driving a car that has been having problems since day 1. He has pushed me off past the Lemon Law time limit intentionally. I now have a car with problems that I am afraid is going to break down and leave me and my children stranded. It has caused great stress and anxiety. I was and continue to be taken advantage of but their dishonesty. The car couldnt even pass inspection and they knew I and sold it to me and had me driving an unsafe car. 

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      **** **

       

       

      Business Response

      Date: 03/14/2024

      At this point we are still willing to try to help her get out of the vehicle and into a new one. As for the safe car part, the car did pass safety inspection. It may not be a showroom condition car. But it is a safe car. The dealership can and does work on most makes and models. Including ****** We still stand behind the offer that she requested from us about trading her out of the car and getting her into something else as long as the bank approves her. 

      Customer Answer

      Date: 03/18/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      I am not sure about  a new car from *** OBrien. It has been a terrible experience. Not to mention that ***** threatened me in a text that if I went to the ************************ or BBB he would not help me. In addition any time I have gone to the service department they have told me they cant service a Kia ****** I do not know who or what to believe. Now the check engine light is off. But my mechanic said it is burning oil. I am at a loss. I need a safe car that I am not constantly worrying about. 

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      **** **

       

       

    • Initial Complaint

      Date:06/01/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In April of 2022 I leased a Ram **** Bighorn since then I have driven the truck roughly ***** miles. ****** this time the trucks engine has died roughly 6 times while I was driving causing me to come to a stop often while crossing the street. This has resulted in me almost being hit by on coming traffic twice as I had to put the truck back into park and start it again. I have brought it back to the dealership multiple times leaving it over night for them to do a full diagnostic on it. Every time I was told there are no issues and the computer did not record any problems. I have reached out to both the dealer and corporate and they continue to tell me to just keep bringing the vehicle in for diagnostics. At this point it has become a safety issue and I do not feel comfortable driving it with my family in it. I want *** to resolve this by either exchanging the truck for a functional one or refunding all of my money so I may go to another brand. So far Ram has been unwilling to do either.

      Business Response

      Date: 06/21/2023

      The issues detailed in the consumer's complaint need to be directed to the manufacturer directly. The consumer has conveyed that they are already in contact with the manufacturer.
    • Initial Complaint

      Date:11/14/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my car to get serviced at *** H31**3434373436363234H jeep in Methuen Mass. Because the original dealership ******** in ************** refused to look at my car even though I bought my car there back In September. Since September 18th. To make a long story short. I took my car to *** H31**3434373436363234H jeep Oct 31st because my car wouldn&#**;t start. I had my car towed there. I was told by my *************** that all Diagnostic fees were covered under my warranty. They had my car for a week and when I asked them what was wrong with the car they didn&#**;t tell me but said I needed other stuff in which I didn&#**;t tell them to check. When I talked to them on Thurs they still had no idea why my car wouldn&#**;t start. But yet Friday my bill was **** I&#**;m like what&#**;s wrong with my car. They still didn&#**;t tell me. I called them Saturday morning to tell them to check the Battery when someone from service called me to tell me my car was ready made no mention of that. I picked up my car on Monday and they still didn&#**;t tell me what was wrong but charged me $330 for nothing. When I went to start my car it wouldn&#**;t start and I told them and the mechanic was like yeah thats because you had a dead battery. After a small argument I took my car. And the car would not start Monday or Tuesday had to get jumped. My car also failed inspection from whatever they did change in the computer system. I do have paperwork with what they did but no mention of the battery.

      Business Response

      Date: 11/25/2022

      This matter has been looked into.  The Consumer states that the original dealership where he purchased the vehicle refused to deal with him so he had his vehicle towed to our dealership. The consumer also states that his warranty company, which is different third party, told him all diagnostic fees would be covered. The vehicle was delivered and the stated issue was that it would not start. The total for the service work performed came to just under $1,100.00. The consumers warranty company originally refused to cover the service.  The Dealership was able to work with the warranty company and get almost $800.00 of the service work covered leaving the consumer responsible for $300.00, which he paid.  When the customer returned to the dealership to retrieve his vehicle the vehicle did have issues starting at that time and it was determined that now the battery was the issue.This was not issue previously and not part of the service that was performed.  At this point the consumer became aggressive and verbally abusive towards our staff. The Service Manager asked the consumer to cease being verbally abusive and stop swearing.  The consumer responded by becoming more aggressive and stating that he could swear as much as he wants.At this point the consumer vehicle was jumped and due to his abusive behavior was told to leave the dealership.

      The health and safety of our employees is the most important thing to us. We will not do business with anyone who is abusive in any manner to our employees. The consumer was charged for the service that was performed that his warranty company did not cover. This consumer has stated that the dealership where he purchased the vehicle will not do business with him. For the safety and well-being our employees, we are adding our dealerships to that list and will no longer do business with this consumer.

      Customer Answer

      Date: 11/28/2022

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      in response to the email I was not aggressive but I was ****** off that they did not do their job to fix my car. And I had to bring my car to my mechanic for the same issue that I originally had my car towed over to *** Obrien.  They are lying about what they said. The service manager got into my personal space. I only got mad because my car would not start when I got it and it has been sitting there. And I paid 330 to them not 300. I have recipes I can provide.  They actually called me a few times after that trying to get me to buy a car with them. And they also didn't look at the car because they would have noticed other things that my mechanic noticed. And also too they took something that didn't belong to them. This isn't right. 

      so the work that *** Obrien is saying they did doesn't even equal ****. When all it was was the battery which I paid my mechanic 250 to put in. And he said they did no work to my car at all. No mention of the battery or why the car didn't start.

      I forgot to mention that I do have corporate looking into the matter as well and working on reimbursing me for the battery I had to replace. If the dealership did that from the jump it wouldn't have been an issue. And like I stated I didn't get aggressive or threatening as I know better. I know it's their word against mine. They didn't like the fact I was challenging the price and asking what did they actually do to my car. The service manager was already in a bad mood. I knew that this would be dragged out and I most likely won't get any resolution from them about this. They charged me for stuff they didn't Even look at or even had to look at. It wasn't even important. 

      I have proof of them not fixing anything. 

      so they had my car for a week. The work that should have been done doesn't take a week. They lied to you guys. Here are receipts. The first one is from my Mechanic where I had the battery replaced.  The second one is the dealership receipt.  My Mechanic took 3 hours to fix the car. That's it

      Business Response

      Date: 12/15/2022

      We stand by our previous statement. 
    • Initial Complaint

      Date:09/03/2022

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 14th I made a refundable deposit on the Jeep.com website with ********************* Chrysler Dodge Jeep Ram for a Jeep 4xe. The price listed was MSRP. When they contacted me they wanted $7500 above MSRP. I declined - I will not do business with an organization like that.I chatted with *********************** via text and he told on me on August 15th that they were going to refund my deposit the next day. I contacted him again on the 17th and he again assured me that the deposit would be refunded. He has since stopped responding to texts. It is now September the 3rd and I have yet to receive the refund of my refundable deposit.I have filed a complaint with the AGs office, I have registered a complaint with Jeep HQ, I have challenged the charge on my credit card and I am now making this complaint here.

      Business Response

      Date: 09/15/2022

      After looking into this matter a refund has been issued to the consumer. 
    • Initial Complaint

      Date:08/23/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 13th 2022 I was approved through *********** lending for a 15% interest rate on just about any car under 100k miles. I wanted a2014 ***** accord exl. The deal needed to happen fast because i travel to see my son and had cancelled all my rental cars. We worked out a deal that if I went to the *** Obrien in Methuen MA and liked the car they would transport it to Hampton so I could have 20 day NH temp plates. When I arrived in Methuen someone had to show me that the girl on her phone texting was actually a sales rep. *** didn't have any of the paperwork from the deal I had made prior. I wanted the car so I sat and re did everything for about 4 hours Series of mistakes:*** told me 4x I could get any car under 10k. The car I wanted had 83k. ***( **********) asked me to find a different address for my insurance than the correct one so 45 minutes was wasted looking that up. I went in at 10am and had to work at 430pm. I told a finance representative on the floor they were supposed to move the car for me and what I had been approved for. He convinced me it would be faster and more convenient to finish the sale there. I was then hit with a 21% interest rate. I was appalled but also running out of time to get to work. I explained to the man doing my final paper work that I KNEW I was getting smoked on price but that I would refi as long as I could drive it today. Again. I was assured that I would. It's now 3:30pm. They wrote me a handwritten title app. I told them it wouldn't work. They promised and promised it would. I rushed to manchester dmv..it didn't work. I called and told them to cancel the sale which they wouldnt allow. They said they were on their way. I told my boss I would be late and she ended up just taking me off ( my $380 rent money) I asked where they were with my new typed title and they had gone ro the wrong dmv. I waited at the right one and they said they were there but I came out to ********** strolling from the parking lot 10 minutes late.

      Business Response

      Date: 09/15/2022

      We attempt to get things done in an efficient and timely manner; however, the purchasing and financing of a motor vehicle can be a complex and lengthy process especially when information from the consumer is not accurate at the outset. The decisions on what financing to extend and the interest rate is controlled by the lending institution providing the financing.While we strive to be work with our customers, there are elements, such as traffic, that are beyond our control. It is regrettable that the consumers employer removed him from a shift but that is beyond the control of the dealership.

      Customer Answer

      Date: 09/19/2022

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      I was lied to and had a sales manager impersonate the ** telling me they would take care of me for all of the inconvenience and unprofessional business practices that I had a grievance with. I was never contacted and none of my calls returned. When I asked for the financial reimbursement of $380 I was sent a check for $2. It was insulting.  They then called another dealership and admitted to the impersonation and laughed about getting over on me. I was made aware by a friend I have in that establishment. In their response they say it is not their fault about me missing my shift and also refered to me as a man. I was once again after several unkept promises reassured they would be there in time and then they drove to the wrong bmv after their first mistake of sending me with an invalid title. I would like ********************* himself to contact me since no one at any of his locations will provide me with his contact info.  

      Business Response

      Date: 09/29/2022

      We disagree with the new allegations from this consumer. We stand by our initial response. 

      Customer Answer

      Date: 09/30/2022

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

       

      If this business really believes they did nothing wrong why do the screenshots show them in a panic? Also why will no one give me ************************* phone number? They should be ashamed of themselves. I was told by  ********************* that I would be taken care of and then I was brushed off and sent a check for $2. It is insulting, shady and unprofessional. 

       

      I would like ********************* himself to call me. It is the LEAST you can do. He should be made aware his employees are impersonating the operations manager and making false promises. Oh and calling other businesses laughing about how they got over on me. Completely inappropriate 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *********

       

       

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