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Business Profile

Recreational Vehicles

Segway Solutions, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Recreational Vehicles.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased 2 batteries for my Segway in mid-November, 2023. Purchase price $2000.00 included a 1 year warranty. First battery lost significant power within 6 months and died completely within 8 months. Second battery then went dead 2 months later, both within warranty period. At initial contact to begin warranty process seller asked if I would test voltage of battery which I did and then attempted to contact him with that information. No response to multiple calls, emails and texts. Seller has ignored any attempts to contact him and has ghosted me as a customer and as such has indicated bad faith at resolving the warranty issue. He either owes a refund of the original purchase price or replace the defective batteries under his written warranty.

    Customer Answer

    Date: 11/10/2024

    I have not heard from the business in response to my complaint. The company, Segway Solutions *** has completely ignored multiple attempts at contact via telephone, text and email. Product is still under warranty as per their written policy at time of purchase. Currently product (Segway batteries) are not usable and have completely failed.

  • Initial Complaint

    Date:12/31/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Battery warranty

    Customer Answer

    Date: 01/11/2024

    I have not heard from the business in response to my complaint. I have been trying to contact them since 12-6-2023. The $800 battery is warranty for a year. 01-13-2024 is the deadline. Thank you 

Segway Solutions, Inc. is NOT a BBB Accredited Business.

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