Home Theater Systems
Frame My TV.com LLCAbout
Important information
About This Business
Products and Services
Years in Business: 19
Business Details
- BBB File Opened:
- 3/9/2007
- Business Started:
- 1/1/2006
- Business Incorporated:
- 3/5/2007
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Names:
- Deco TV Frames
- Frame My TV
- FrameMyTV.com LLC
- Frame My TV dot com LLC
- Business Management:
- Mr. Kevin Hancock, President
- Number of Employees:
- 10
Additional Contact Information
- Principal Contacts
- Mr. Kevin Hancock, President
- Customer Contacts
- Mr. Kevin Hancock, President
- Additional Phone Numbers
- Other Phone: (978) 219-2267
- Additional Email Addresses
- Primary: Email this Business
- Additional Websites
- Website 1
Additional Information
- Payment methods
- Check
- American Express
- Discover
- MasterCard
- PayPal
- Visa
- Refund and Exchange Policy
- Frame Returns
We ask that returns or exchanges be requested within 30 days of delivery.
If you’re unsure about which style you’d like, we strongly encourage you order samples first to avoid unnecessary hassles and fees.
Also, orders may be subject to a 10% restocking fee. Examples of when a restocking fee would apply:
Ordering a frame for a TV other than Samsung The Frame. Deco TV Frames are ONLY compatible with Samsung The FrameTVs.
Ordering multiple frames to decide which frame color is desired and returning the unwanted frame. Not sure which style frame you would like? ... We suggest ordering samples first.
Not allowing enough space on the wall per the published overall dimensions of the frame. We suggest reviewing the dimensions listed on the product page and also trying our “Point & Place” augmented reality viewer with your phone to get a sense of size on the wall.
Ordering the incorrect version. Please be sure to select the correct size and year of your TV model.
Request is made outside of our return window.
In the unlikely event that the frame you receive is damaged, defective, or does not fit, please contact us. You can contact us by emailing [email protected] and provide photos of the issue.
Returns not packaged in the same manner as the original packaging, will not be eligible for a return. Please carefully package your items in the same manner as it was originally received. Below is a photo of a typical packaging method. - Business Categories
- Home Theater Systems
More Resources
Featured Content
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.