Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent them money to do testing they took a wild a wrong guess instead of testing

  Business Response

  Date: 10/29/2025

  ******************** is a testing laboratory that does the initial screening of samples for a meteoritic origin.

  The lab responds to submitted samples with a peer-reviewed level opinion on the sample. 

  People are hopeful when sending a sample. By its very nature, meteorite testing can make people happy if positive or unhappy with the response.

  We address this in the *** at ********************, question #7:

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  "#7. "Testing labs have complaints and negative reviews on web blogs and social media, can a jeweler test a meteorite instead?"
  Jewelers do not test meteorites, and as for the negative reviews, yes. Any lab, researcher, university, or museum that tests meteorites for the public has some negative reviews online, often called "charlatans" or "fraudulent." Why?
  We often must tell people, "No, I'm sorry, your sample is not a meteorite." "No" is not the word people want to hear. Some will drive several hundred miles to a lab, bringing a rock they have had in their family for decades, convinced it's a meteorite. If it's not, it's a long ride back for them.
  Some people will argue with you, some to the point of anger, and some threaten to "expose" you online as a fraud or charlatan if you disagree with them.
  So, let's put this another way: You go before a Judge or Magistrate, you present your problem, and they listen, evaluate any information you supply, and render an opinion. If the Judge decides in your favor, you love them. But if the Judge decides against you, well, not so much love is there?
  It is similar to what we or any other testing lab does. We examine and evaluate what you send and render an opinion based on accepted academic standards regarding peer-reviewed, scholarly, published definitions of meteorites.
  People do not write negative reviews because we or a testing facility were wrong in our testing results; they are written by people who were told "no". Social media gives everyone a voice.
  Additionally, you have other choices. We are not the only meteorite testing facility. You can contact and send samples to any facility on this list that is accepting samples from the public:
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  If you want to know if you found a meteorite, send it to us. Even if the answer is "no," you'll likely be happy with our informational return package."
  

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  To the Client (the person who filed this complaint), our return report recommended the submitter obtain other opinions.

  The submitter has not presented any information or evidence that they have done this. We hold that the submitted sample is not a meteorite.

  Instead, upon receipt of the report, we received profanity-laced emails and a day later this complaint.

  We wish the client well and hope that they do find a meteorite someday - but request they send it to another laboratory for testing.

  The client has received their $35.00 testing charge refund.