Business ProfileforSolarFlair Energy, Inc.

"SolarFlair includes a 10 year full system warranty at no extra charge."My solar panels have been damaged by rodents. Company says warranty does not cover damage. The system was installed in 2017 and is still under warranty. Squirrels (presumably) have built a nest and chewed some of the connections under one of the panels, but the company says their warranty does not cover this damage. I think the company should have seen this as a probability (big trees right next to house!) and should have installed the system so as to prevent animals from getting under it. This seems like an obvious condition of installation.Their warranty says it that they will install it in a *******-like manner (see quote below). But leaving it so easily susceptible to damage doesn't seem "*******-like," are these terms defined somewhere more clearly? Do building codes say anything more specific? "All work shall be completed in a *******-like manner and in compliance with all building codes and the conditions and requirements of solar installers of the ************* Clean Energy Center (CEC) and the ************************** solar II Rebate Program."I brought this issue to their attentioon in SPring 2022.Thank you.