Complaints

This profile includes complaints for Agero's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• Headquarters Location

  

  Agero

  400 Rivers Edge Dr Medford, MA 02155-5458

• 

  Agero

  PO Box 9145 Medford, MA 02155-9145

• 

  Agero

  1 Cabot Rd Medford, MA 02155

• 

  Agero

  2971 International Blvd Clarksville, TN 37040-6283

• 

  Agero

  3310 Us Highway 27 S Sebring, FL 33870-5440

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/24/2026

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 13, we called usaa to have our truck towed after if stopped operating (covered by our insurance) we were advised to leave our vehicle parked on the side of the road, it was at least 5 feet outside of actual used roadway. It was 110 degrees out and not safe to wait in the vehicle for tow to arrive. We were advised it was fine to leave the vehicle. We were notified a tow truck was on the way quickly, but 3 hours passed and we were made aware that the tow was cancelled. Then assigned to another tow truck. Another couple hours passed and this tow truck driver called to make us aware our truck was nowhere to he found, THEN we called multiple towing companies until we found the one that had our vehicle. Las Vegas Metro PD had it towed to its impound lot. We had to pay $755.73 out of pocket to get it out. Weve been in contact with the Care Team but nothing ever happens and the person we need to speak to is never available. We did not cause our truck to be towed by police. If Agero had done their job and towed our truck to the repair shop and not cancelled and transferred and wasted time, we wouldnt have had this expense. We need this money reimbursed ASAP. Weve been patient over 2 months. This would be terrible for a family that couldnt afford an unexpected $700 bill, plus tow companies charge every day you dont pick it up and they charge after hours fees. Very luckily we were able to pick it up next day, but if you couldnt get the the price could be astronomical. Its a racket and detrimental to deal with. This should not have happened

  Business Response

  Date: 08/31/2026

  We called the customer on 8/31/26 at REMOVEDCDT, and left a voicemail letting her know the check for $755.73 was processed and mailed on 8/25/26, and will arrive REMOVEDbusiness days.  We provided our contact information in case the customer has any additional questions. 

  Customer Answer

  Date: 09/02/2026

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #REMOVED. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  REMOVED

• Initial Complaint

  Date:08/17/2026

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/10/2026, I called Agero through my insurance provider for emergency roadside service. Agero was unable to locate my policy or vehicle in their system. I called back again to see if it could be found a different way, and they did not have to ask anymore information as they were able to find it almost immediately on the 2nd call. On the call, they advised of the closest shop that could handle the repair, but were closed as it was close to 10:30pm. The next morning, the shop called me to advise that they do not handle/accommodate my vehicle, and it would have to be taken somewhere else. Due to Agero towing the vehicle to a shop that can't accommodate the vehicle, I had to have it towed to another shop at my own expense, and was not covered by insurance since my insurance forces me to use Agero providers. So, after a 4.5 hour wait for a tow on Sunday 8/9, and almost 2 hours on 8/10, and 3 tows later, the vehicle was able to be repaired.Due to Agero's incompetence or negligence, I am having to pay out of pocket for a service I already pay for through my insurance.

  Customer Answer

  Date: 08/28/2026

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #REMOVED. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  REMOVED

• Initial Complaint

  Date:08/14/2026

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a towing company located in REMOVED, REMOVED(Pro Tow) and I did towing work for your company in 2018 that was reported to the REMOVEDon a 1099. I was paid with a credit card for each transaction and this amount was also reported on a 1099-K from Square. The REMOVEDthinks I made more money than what I reported. I have been audited and I attempted to prove with invoices that I was paid and all my income was reported on the 1099-K from Square. The REMOVEDwill not accept this as proof. The only thing they will accept is a "corrected" 1099 for 2018 from your company that shows Zero (0) for the income.I have attempted to call several times and cannot get an answer or any help to resolve this issue.The company that I did the work for is:Brickell Financial Services Motor Club dba Road America (an Agero owned brand). I need this corrected 1099 for 2018 REMOVEDcompany is: REMOVED, dba Pro Tow, REMOVED

  Business Response

  Date: 08/17/2026

  This complaint is a business complaint requiring contact with our service provider advocate group.  We have forwarded the complaint to the service network manager for follow up with the business.

• Initial Complaint

  Date:08/07/2026

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company Name: Agero, REMOVED(and REMOVEDRoadside Assistance Network)Date of Incident: 8/7/26 Amount Disputed: $164.00Location of Incident: REMOVED, REMOVEDComplaint Description:I am filing a formal complaint against Agero for a clear case of consumer service fraud and a total failure to deliver paid services. On 8/7/26, I paid a mandatory $164.00 out-of-pocket fee through the REMOVEDroadside platformwhich is dispatched and operated by Agerospecifically to have my disabled vehicle towed.When the dispatch driver arrived, he completely disregarded mine and REMOVEDs explicit request for a vehicle tow. Instead, without my consent, he performed an unauthorized, temporary patch on the vehicle. Since the car cranked he then claimed the vehicle was "fixed" and showed me how to fix it again should it not crank. He then immediately abandoned myself and the disabled car in an active busy business area in REMOVED. Because the core issue was never fixed, the vehicle broke down immediately after his departure, leaving me stranded and requiring me to pay an entirely separate company to perform the actual tow. When I contacted the actual man that was supposed to tow it and told him that it broke down again he told me that his ticket was already closed out. I then called REMOVEDto report that the driver failed to perform the job I paid for, I was told the service ticket was already closed, and they refused to offer any assistance or issue a refund. Agero took a payment for a specific service (a tow), changed the service parameters without authorization to avoid doing manual labor, and left a vulnerable consumer stranded in a broken vehicle. Desired Resolution:I am demanding a full refund of the $164.00 fee for services paid for but completely unrendered. The fact REMOVEDuses this company knowing they have so many complaints is shocking and discerning. This experience has made me cancel my policy.

• Initial Complaint

  Date:08/04/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I locked my phone and keys in my car at a gas station and had to rely on the gas station attendant to call a locksmith. I booked them through key-me who then dispatched a local locksmith. He opened by door but bent it so bad that there is a huge gap in the door. Rain is getting into my car and it is at risk of being stolen. I have called key-me to complain and they have been attempting to contact Agero, who has not responded.

  Business Response

  Date: 08/17/2026

  We are awaiting the estimate and photos. We reached out to the customer again on August 11, 2026 at 12:45 PM EST, and we were unable to leave a voicemail. We sent the customer an email advising we are pending any additional photos he has and an estimate for the door damages. We have closed the damage case pending the estimate and photos. 
  

• Initial Complaint

  Date:07/27/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding Ageros handling of a roadside assistance claim involving my 2022 REMOVEDAtlas. I contacted Agero after the service tech they sent out to jump my battery after a inside light was left on. The broke the lever and cable leaving the hood completely unable to open. My car sat for a week at my home waiting for a representative to call me. After I reached out numerous times a representative then directed me to have my vehicle towed to get an estimate and send it to them via email. The dealership documented the damaged hood release lever/cable and the result of a completely ruined battery after sitting for a week. I promptly submitted every document requested immediately. We are going on 3 weeks without a resolution. REMOVEDhas never returned a single phone call despite my daily attempts to reach him. I have left numerous messages, waited on hold for hours to no avail. The only communication I have received from Agero was a request for documentation. REMOVEDI did speak with REMOVEDthis morning after a 2 hour wait and going on 3 WEEKS and he still couldnt give me an exact date. No customer should have to spend weeks pursuing answers on a mistake they are responsible for. I request this complaint results on immediate action and major improvements in Ageros customer service and claims. I would also like to state that the representative informed that after my documents went thru all the departments they would send a check within 7-14 business days. Mind you it still hasnt gone thru all departments. I WOULD LIKE TO REQUEST PAYMENT BE SENT NEXT DAY. THIS TIMELINE (if they even follow thru) WOULD PUT ME AT 5/6 WEEKS WITHOUT A VEHICLE. This has been an absolute nightmare with no end in sight.

  Business Response

  Date: 08/04/2026

  After review, the damages are consistent with the service provided and the provider will be held liable for the damages.  The payment will be issued to the customer.

  Customer Answer

  Date: 08/05/2026

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # REMOVED. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  

  I appreciate that Agero accepted responsibility for the damage to my hood release cable and lever by approving and paying for those repairs. However, I respectfully disagree with the decision to deny replacement of my battery.
  
  The battery issue is directly connected to the damage that occurred during the roadside service. Once the hood release cable was broken, the hood could no longer be opened, preventing timely access to the battery. As a result, my vehicle remained inoperable for approximately seven days while awaiting repairs. During that time, the battery remained in a completely discharged state because it could not be accessed and properly recharged.
  
  The battery has now been tested and will no longer hold a charge. Prior to this incident, the only issue was a dead battery caused by the interior dome lights being left onsomething that should have been a straightforward jump-start. Had the hood release not been damaged during the service call, the battery could have been accessed and recharged immediately, likely avoiding the permanent damage caused by remaining fully discharged for an extended period.
  
  Because Agero has already acknowledged responsibility for the damage that prevented access to the battery, I believe it is reasonable to request that Agero also accept responsibility for replacing the battery, as its failure was a direct consequence of the inability to access it after the hood release cable was damaged.
  
  This incident has left me and my two children without transportation, caused me to miss work and lose income, and created a significant financial hardship. I respectfully request that Agero reconsider its denial and authorize replacement of the battery so that this claim can be fully and fairly resolved. I have attached all documentation and have NOT submitted any reimbursement for rental car, missed work, or missed weeks of camp for my children I was still charged for DURING THIS 4 week going on 5 week period. 

   

   

   

  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  REMOVED

   

   

  Business Response

  Date: 08/10/2026

  We previously responded in favor of the customer. The damages are consistent with the service provided and the provider will be held liable for the damages and the customer will receive payment.  It is unclear why the customer is not satisfied with this result. 
  
  

• Initial Complaint

  Date:07/24/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/26/26 I sent to Agero my damage vehicle report because of damage caused to my REMOVEDF-150 truck during a roadside assistance occurence I was involved in. Agero is the contracted firm that handles State Farm's emergency roadside service dispatching of tow trucks. They finally contacted me yesterday (7/23/26) and left a voicemail message. I called Agero over 10 times between 6/26/26 and 7/23/26 but never was able to connect with a live person. It was always a recorded message telling me to leave a message. I left several messages but never got a response from them. I emailed Agero's damage claim department on 7/8/26 for them to provide me some type of update but never heard back from them until the call they made to me yesterday on 7/23/26. This is almost 1 month from the time I initially sent them the damage vehicle report they requested from me. This is absolutely un-excusable and unprofessional for them to not respond to my emails and phone calls for over 28 days.

  Business Response

  Date: 08/10/2026

  We have completed the investigation on this case, decision summary below:
  
  We are unable to honor the damage complaint for the customer's sunroof. The customer stated the damage was noticed the day after the vehicle was picked up from the repair facility. The vehicle was driven home the evening of 6/24. There is no physical damage to the roof, windshield or hood, that would indicate the damage was caused by the service. There is no evidence indicating the vehicle made contact with any structure or object. We cannot validate the vehicles condition prior to service, as it remained in the care and custody of both the repair facility and the customer before the damage was noticed. We cannot validate that the alleged damages were caused by the service provider.
  
  

• Initial Complaint

  Date:07/21/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a joke. For the last 3 years we have denied working with them (WE ARE NOT A TOWING COMPANY) and constantly asked them to stop calling us yet they continue to call at all hours of the day, even in the middle of the night when were closed. We have many recordings of the calls, of us refusing and of them claiming they would take us off the list, but of course it never happens.They use call centers in 3rd world countries so of course the representatives harassing us are rude and undertrained while corporate doesnt actually track whats going on, they just let those call centers spam call you until you answer.*WE ARE NOT A REMOVEDyet they continue to spam call us time after time again. Mind you, we have blocked & reported spam atleast 20 of their outgoing phone numbers but they just call from a different number everytime (starting to sound like a scam company isnt it? They have hundreds of 520 area code phone numbers and will just spam call until one of them goes theough).It seems they are so desperate for subcontractors that they will harass companies who cannot even provide the services they are looking for. How unprofessional can you be to call a company, who is not a towing company, for over 3 years trying to subcobtract them to tow vehicles?Its ridiculous.We do not own a tow truck, we do not supply towing services and we will never provide services for your company even if we could.We demand you stop harassing us. Put us on the Do Not Call list (that weve supposedly been on for years based on your representative).

  Business Response

  Date: 07/28/2026

  We found the phone number and our system and we have removed it from the systems.  There should be no further contact.

  Customer Answer

  Date: 07/28/2026

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # REMOVED. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Respectfully, I have been told many times that the phone number will be removed and it never stops, the phone number shouldn't have been on the list in the first place. There should be a specific Do-Not-Call List built into your system because your 3rd party non English speaking phone represantitives will never stop otherwise. On top of that, it is ridiculous that you let these 3rd world country call centers you employ harass people so much that we have to go through the BBB to even get a response and possibly a solution.

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Lishai

   

   

  Business Response

  Date: 08/04/2026

  Please advise if there have been any calls placed since we provided our response. We removed the phone number from all systems.

  Customer Answer

  Date: 08/05/2026

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # REMOVED. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Yes we did receive another call because you're unprofessional 3rd world call centers do not care about proper conduct. Amazing how just like scammers you have thousanda of outgoing phone numbers that can't be called back. This complaint should stand forever as a reminder to how terrible your company and call centers are. Bring your call centera back to America and train them properly then maybe finally you wont get so many complaints.

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Lishai

   

   

• Initial Complaint

  Date:07/15/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business: Agero, Inc.Complaint Category: Problems with Product/Service On March 30, REMOVED, my 2002 REMOVEDCLK 320 Convertible was towed by an Agero-dispatched service provider through REMOVEDUSA Roadside Assistance (MBUSA Case #REMOVED). The convertible top was left down during the tow in rainy conditions, causing water damage to the carpet, seat leather, and climate control system.I submitted a complete damage claim to Agero's Damage Team (Claim #REMOVED-03-5508625), including:- Witness documentation from REMOVEDat MB Clearwater confirming the condition of the vehicle - A full itemized repair estimate from Crown Eurocars (RO# REMOVED) totaling $9,640.41 - Supporting photos and documentation, sent to REMOVEDOn July 15, REMOVED, I called Agero's customer service line and specifically requested a callback from a supervisor overseeing my case. As of this filing, I have received no callback and no substantive update on my claim status despite having submitted a complete, itemized package weeks prior.I am requesting:1. Confirmation that my claim has been formally assigned to a liability specialist 2. A direct point of contact for my case 3. A timely decision on liability and an Actual Cash Value (ACV) offer consistent with the documented repair estimate I am filing this complaint due to the lack of responsiveness and failure to return a requested supervisor callback on an active, fully-documented claim.

  Business Response

  Date: 07/24/2026

  The vehicle's keys were locked in the trunk and a tow was arranged to transport the  vehicle from a parking lot to the dealership so a new key could be ordered. The customer was present for the pickup but not for the delivery.  The vehicle top was down.
  
  
  The service provider dropped the vehicle off in the back of the dealership. According to the customer, who arrived at the dealership an hour after the tow, it rained during the transit and delivery process.  However, the tow provider was able to provide dated/time stamped photos of the vehicle delivery in the dealership lot depicting dry weather conditions upon arrival and at the time the service provider left.  Based on these facts, we cannot hold the service provider responsible for the damages reported.

  Customer Answer

  Date: 08/04/2026

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # REMOVED. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  Hello,
  
  I'm writing regarding MBUSA Case #REMOVEDfor my 2002 REMOVEDCLK 320 Convertible (VIN REMOVED), related to water damage that occurred after a tow to REMOVEDof Clearwater (Agero Case #REMOVED-03-5508625).
  
  The keys were locked inside the trunk before the tow was arranged that's why the vehicle needed to be towed at all. My understanding is that MBUSA and REMOVEDof Clearwater arranged this tow and were aware of that condition going in.
  
  Agero has denied liability in a brief email, disputing that the vehicle was ever wet. I now have documentation that directly contradicts this:
  
  - Agero's own time-stamped photo shows the vehicle delivered dry at approximately 4:41 PM on March 30, REMOVED.
  - At 5:03 PM that same day, REMOVED, a REMOVEDAdvisor at your Clearwater location, left me a voicemail describing the vehicle actively being rained on with the top down, unable to be moved or secured without a key, already exposed to rain for roughly 15 minutes at that point.
  - Mr. REMOVEDconfirmed this same sequence in writing on May 11, REMOVED.
  
  I'm not asserting whether responsibility for what happened between drop-off and the vehicle being moved indoors belongs to the tow provider or to the dealership I'll leave that determination to MBUSA and Agero. What I can document clearly is that the vehicle was dry when it left my possession and became wet through no fault of my own during a tow process both companies arranged and were part of.
  
  I'm submitting the voicemail recording, Mr. REMOVEDwritten statement, and supporting video/photo evidence with this claim, and requesting:
  1. Confirmation MBUSA is reviewing this independently of Agero's determination.
  2. Next steps and a timeline for review, given your own service advisor's documented account.
  
  I'm also engaging a Florida property-damage attorney given the length of time this has taken to resolve, and would prefer to resolve this directly with MBUSA where possible.
  

  Regards
  REMOVED
  REMOVED
  REMOVED
   

   

   

  Business Response

  Date: 08/17/2026

  The vehicle's keys were locked in the trunk and a tow was arranged to transport the  vehicle from a parking lot to the dealership so a new key could be ordered. The customer was present for the pickup but not for the delivery.  The vehicle top was down.
  
  The service provider dropped the vehicle off in the back of the dealership. According to the customer, who arrived at the dealership an hour after the tow, it rained during the transit and delivery process.  However, the tow provider was able to provide dated/time stamped photos of the vehicle delivery in the dealership lot depicting dry weather conditions upon arrival and at the time the service provider left.  Based on these facts, we cannot hold the service provider responsible for the damages reported.

  We have contacted the customer and provided the photo taken at the time for the drop off depicting dry conditions.

• Initial Complaint

  Date:07/15/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint with the Better Business Bureau against Agero (REMOVED) regarding the wrongful denial of a legitimate vehicle transport damage claim arising from the transport of my 2018 REMOVEDon June, 15 2026.This complaint is submitted in connection with Agero Case No. REMOVED. Despite clear photographic evidence establishing that the vehicle sustained damage during transport and that no pre-existing damage was present at the time of pickup Agero has wrongfully denied my claim.Resolution Sought: I am requesting full reimbursement of $2,950.63, representing the total repair estimate for the damage sustained to the vehicle's side skirts and carbon-fiber underbody cover during Agero-managed transport.

  Business Response

  Date: 07/24/2026

  We are not able to find the tow provider liable for the reported damage. The service provider pickup photos (6/15/2026) document the vehicle in undamaged condition. The s drop off photos show the vehicle in substantially the same condition, with no visible rocker molding deformation, no cracked carbon fiber, no gouging, and no ramp impact abrasion. Customer submitted photos show only minor cosmetic scratches inconsistent with the claimed mechanism of high centering on the ramp.  The repair estimate lists part replacements but does not document any mechanical deformation or impact pattern consistent with transport damage. The customer did not provide before photos, drop off photos, video evidence, or witness statements. The service provider denies liability.   The alleged mechanism (high centering during unloading) is not supported by any physical evidence. The damage pattern does not match ramp impact or underbody strike. All available documentation supports that the REMOVEDdelivered the vehicle without causing damage.