Reviews

Review Details

• Review fromThomas B

  Date: 05/02/2024

  2 stars
  Im November of 2023, I foolishly put down a 150 dollar deposit for an installation of attic cellulose insulation to get the rating up to R60. The quote showed a hefty discount and I was told the installation crew could likely be there in a few weeks. Subsequent to that I was told I needed to pay 250 dollars to confirm I didnt have k*** and tube (ungrounded wiring) which an independent electrician had already told me I didnt have. Foolishly, I paid this, because HomeWorks promised this charge would be subtracted from my final bill. Then I received a revised quote with all the original discounts removed. So now Im 400 dollars down. HomeWorks wins, I was a *****************, and I simply want to cut my losses. I request my 150 dollar deposit back in March 2024. Two months later I still dont have my money back. I would really like my 150 dollar deposit back.
  

  HomeWorks Energy

  Date: 05/03/2024

  Hello ******.  I'm very sorry to hear about this situation.  I just reviewed your account and see that a refund was processed to your credit card this morning.  You should see it posted within 7-10  business days.

• Review fromDan K

  Date: 03/06/2024

  2 stars
  HomeWorks came on time and were pleasant to deal with but in changing my thermostats, they failed to connect all the wires and half my heating system wasnt working and it took me over a year to discover the error. When I found out about the problem, I gave them the opportunity to make it right but other than apologizing, they did nothing. If you use these people make sure you triple check their work. In my view, a bit sloppy. They should have procedures in place to catch errors.
  

  HomeWorks Energy

  Date: 03/08/2024

  Hello ***.  Upon reviewing your account, I don't see that we have spoken to you, or have any records of any calls from you since August 2022.  Can you tell me who you spoke to, or what number you called?

• Review fromMaia R

  Date: 01/24/2024

  5 stars
  Worth it! We recently moved into an old home with no weather sealing or insulation. *** and his crew worked tirelessly on the house for two days. *** and everyone on his team were extremely respectful and thorough, keeping us in the loop about everything they did. We could have never afforded to insulate our home without the program. I am extremely grateful we had the opportunity to work with Home Works Energy and Mass Save. Very excited to not spend the rest of the winter freezing!

• Review fromMario A

  Date: 01/05/2024

  1 star
  A scam! I am trying to get my $10,000. Rebate, as promised. No one is acting responsibly, every time I submit information, it changes I never received documentation as the process went along, and now Im trying desperately to obtain information. Ive paid in full $26,458.40 Bank shows Home Works Energy cashed and processed checks ( stamped on back)Going in circles. Really starting to feel like a scam! Ive done everything I could, as expected, now I cant even get someone to help me!
  

  HomeWorks Energy

  Date: 01/08/2024

  Hello Mario.  I see that you contacted us a few weeks ago for the paperwork needed to process your rebates.  HomeWorks Energy does not actually handle the rebate payments, those are all handled by Mass Save, please contact them directly.  Here's a link to how to reach them.

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• Review fromJessica L

  Date: 09/30/2023

  1 star
  I put down a $150 refundable deposit back in 2020 when I had a guy come by to give me a quote on mini splits. Covid happened shortly thereafter. I was unable to proceed with purchasing. I have been trying to get my measly $150 deposit back for years now. **************** has given me the run around several times. Ive even been lied to, saying my paper check was in the mail. That was untrue. I had them in for work before 2020 but I will NEVER do business with them again. Theyre dishonest, unorganized, and scammers.
  

  HomeWorks Energy

  Date: 10/03/2023

  Hello *******. I'm very sorry for the delay in the processing of you refund. After reaching out to **************** I was told we did issue a check back in July but apparently you did not receive it. They will be issuing and mailing you a check today. If you do not receive it in 7 business days (by Friday 10/13) please contact ***** in Finance directly at ************.

• Review fromMark D

  Date: 09/17/2023

  3 stars
  Right now, I am hoping the bosses see this complaint from a 5 year customer. Could not be happier with the new heating system. It is quiet, efficient and stays right at the temperature you set the thermostat. I also had the attic and walls completely insulated and what a great job. Good guys.The insulation not only keeps the house warm, but quiet ,also. No more hot water tank, too Now, I get a yearly phone telling me the system needs service to keep it functioning properly . How much? $289.00 per year OK. So now , 5 years later I get the call to schedule an appt. and the charge? $389.00. Really. I made the appointment and slept on it , now considering canceling this October appoint. Somebody better explain to perspective clients, what happens after the purchase........; The tech spent 20 minutes in my basement last year...............
  

  HomeWorks Energy

  Date: 09/18/2023

  We apologize for setting conflicting pricing expectations for your upcoming visit. Our combination boiler maintenances are ordinarily priced at $389, but we will honor the originally-quoted price of $289 for your plan. A representative will be reaching out shortly to confirm via phone. Thank you for being a valued HomeWorks customer!

• Review fromSunanda N

  Date: 08/08/2023

  1 star
  I had a terrible experience with this company. One of their techs installed a new thermostat in our attic that stopped working 2 hours after he left. When I called the company, they said the only person who could fix it was the original tech and he is out on vacation. I've been calling them to get it fixed and they are giving me the runaround with no one taking responsibility for the fix. I have to wait for several minutes each time to speak to someone and then they transfer me to another department where the call gets cut or the person passes me on to the next person. Two days and eight phone calls later no accountability yet from HomeWorks.
  

  HomeWorks Energy

  Date: 08/08/2023

  Hello *******.  We're very sorry to hear about the issue with the thermostat and the difficulty getting in touch with someone.  I was able to locate the phone calls you made and also did see that the agents you spoke to did escalate this to the appropriate department.  Upon receiving notification of this review, I reached out to the Leadership of that team and was told that a Manager is heading to your home as we speak to make any necessary repairs.  Please feel free to send an email to ****************************************** if you need further assistance.

• Review fromcharles c

  Date: 06/16/2023

  1 star
  On two separate occasions, I scheduled city home inspections with Home Work Energy. On both occasions, there was little or no communication leading into an inspection, and the inspection was not completed. I recently had an insulation job done a couple of months ago with an open city inspection, and I'm not sure how this will get completed.
  

  HomeWorks Energy

  Date: 06/20/2023

  ********************. I see that you have spoken to several members of our inspection team here at HomeWorks and now have an inspection scheduled for June 30th. The inspections you mentioned were rescheduled by the town, which we have no control over. I apologize for any miscommunication, or lack thereof, but it also appears we were not notified by the town inspector that they had cancelled and/or reschedule the appointment(s).

• Review fromPatricia C

  Date: 02/28/2023

  5 stars
  Homeworks Energy did the insulation work in my home through the Masssave program. I am very happy with my dealings with Homeworks Energy. From the auditor, to e-mails with the office, setting up times, answering questions, to the 2 day insulation workall good. Any phone calls or emails were answered quickly and to my satisfaction. The installation crew were all very friendly and professional. ***** the lead was very knowledgeable and patient with the many questions and happily and clearly explained the process, what materials were to be used and why. All in all a very good experience.
  

  HomeWorks Energy

  Date: 03/01/2023

  Thanks for taking the time to give us a great review ********! We're very happy to hear that you had a great experience with us though the entire process! Enjoy your warmer home and lower energy bills!

• Review fromBrittany J

  Date: 11/03/2022

  1 star
  I've now spent 5 weeks hounding this company to fix the damage they did. First they came to add insulation to the attic based on a Mass Save audit. In doing so, they broke the attic ladder. It took two more visits and multiple phone calls to get the attic ladder replaced. During the attic ladder replacement, they damaged my floors, walls, an interior door, and they didn't fix the ceiling where new plaster was needed. The old trim also didn't fit the new ladder, but they tried to use caulking to fill large gaps. It looks horrible.Again, many many calls and emails later, they asked the flooring company that came out to look at the damaged floors to try a repair that multiple people at the company told me would not work. Nonetheless, I had to make myself available for the company to come out and do the repair, which of course didn't work. I'm now waiting for their response about the floors, and have another 2 weeks before they can have someone come out to fix all the other issues they caused.While the customer service contacts are "nice" and respond when I reach out, they aren't proactively communicating and trying to get this resolved well and efficiently.I would not recommend them at all. Such a headache.
  

  HomeWorks Energy

  Date: 11/04/2022

  Hello ********. Thank you for taking the time to send us this review. We're very sorry to hear about what you've experienced after giving us the chance to help make your home more energy efficient. I've reviewed the extensive notes on your account and can completely understand your frustration. Unfortunately while working in customers homes things like this happen during the course of doing all the necessary work, but the multiple issues that you have gone through are excessive. I'm also sorry that our team was not more proactive in communicating with you, I have passed that on to the appropriate management. I do see that some of the delays were due to us waiting for the companies we work with to fix what what was needed in your home, but we still should have done a better job in giving you status updates. Thank you for your patience during this process. I know that it will not make this situation better, but we will be sending you a gift basket for your troubles. Again I apologize on behalf of HomeWorks Energy.