We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pest Control Services

Assurance Pest Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been paying 175 every three months since 2021. They have not fixed the issue and the last email Received crossed the line and i feel like they are taking advantage of me. Their email below. What is said below has never been said before and this company has charged me and has been working on my house. This is a complete dereliction of duty.

    Business Response

    Date: 03/22/2023

    Hi,

    We have indeed responded to all of this customers requests and have promptly responded when needed. He has been paying for a residential quarterly service which have been performed. There is a warranty for in between services as well. We have responded in between services at each of his requests within 5-7 days sometimes within 1-3 days. There have been different pest issues which occurred over the period of the contracted service. There has been active wasps nests-resolved, Ant issues which were resolved as well. There were initially no issues with mice but a spike in activity has occured in the recent year. We have returned each time to address all issues that occurred and **** was very happy with us gave our technicians 5 star reviews after each visit. It was explained in detail to **** and **** also acknowledged that he has created the prolonged issues to continue at his home due to competitive food sources/poor sanitation (pictures above) that cause aversion to our equipment in place. Mice will not go into our traps and bait stations if other easily available food sources are not sealed off. **** agreed that he would rectify the continued conducive conditions that are his responsibility. At this point, we wish to terminate the agreement as we have gone above and beyond to help remediate the issues and with little to no cooperation from the client we are not able to help any longer. 

    Please address Assurance Pest Solutions as ***************** not *************************, **** is the manager and **** is the owner.

    Customer Answer

    Date: 03/22/2023

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

     

    They are sending pics from my kitchen from right after i cooked. which has been cleaned every day. when i asked them to go to bedrooms upstairs they have not yet serviced they refused. The owners are theifs.   They need to refund me my 175 or complete the service requested under their service contract  this is robbery. And not the first time this company has been accused of this. Regards


    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    ****

     

     

Assurance Pest Solutions is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.