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Find a Location

Endless Energy has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforEndless Energy

    Heating and Air Conditioning
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/22/2015

    Years in Business: 17

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Endless Energy is an independently owned full-service energy solutions HVAC company founded in 1980. We are a Mass Save Partner, offering no cost home energy assessments and insulation as well as an expertise in air source heat pumps, solar, and electrification projects. We help both commercial and residential clients in MA with sustainability & energy efficiency.


    Products & Services

    Battery Backup Systems, Ducted Heatpumps, Ductless Heat Pumps, Energy Auditing, Generators, Insulation, Solar PV, Air Source Heat Pumps, Central AC, Energy Audits, Heating & Cooling, hvac , Mass Save Partner, Minisplits, Solar

    Business Details

    Headquarters
    184 Cedar Hill St, Marlborough, MA 01752-3017
    BBB File Opened:
    5/7/2015
    Years in Business:
    17
    Business Started:
    12/1/2006
    Business Started Locally:
    12/6/2012
    Business Incorporated:
    12/6/2012
    Accredited Since:
    5/22/2015
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Number of Employees:
    60
    Alternate Business Name
    • Endless Energy New England, Inc
    Hours of Operation

    Primary

    M:
    8:30 AM - 5:00 PM
    T:
    8:30 AM - 5:00 PM
    W:
    8:30 AM - 5:00 PM
    Th:
    8:30 AM - 5:00 PM
    F:
    8:30 AM - 5:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mr. Matthew Z Kidd, CEO
    Contact Information

    Principal

    • Mr. Matthew Z Kidd, CEO

    Customer Contact

    • Mr. Matthew Z Kidd, CEO
    Additional Contact Information

    Fax Numbers

    • (508) 532-3562
      Primary Fax

    Email Addresses

    Industry Tip

    BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/30/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Endless Energy installed ducted and ductless heating and cooling system. Upon depositing cash around $9500, they scheduled installation. They sent technicians with no site managers for electrical work, HVAC work, and weatherization. The work was done in sloppy manner and delayed twice as long from agreed period of time. Electrician used cable covered with vinyl instead of metal-sheathed cable from the electrical panel for the attic. He left opening in the ceiling of the finished basement. ********* left water discharge line to direct water to the building and did not mend broken cement he opened. Weatherization made attic door not insulated properly and does not close. He did not install weatherization to door jams and on doors. None of the workers were provided with booties or clean and sufficient drop clothes to keep dust contained. Endless failed to coordinate the work and caused excessive inconvenience for everyday life and exposure to continued dust and expense of drop clothes and rolls of tapes.Their workers used our bathrooms and daily cleaning after their work over two weeks and confinement in the living room limited normal enjoyment of life as they extend day after day.They cut corners by not supervising before, during and after.They did not coordinate between the three teams which delayed project unnecessarily.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Halina B

    5 stars

    03/21/2023

    We just installed an All-house heatpump system using the ducts from the central AC system which we eliminated. We had a terrific experience with Endless Energy. Here are some highlights:1. Their quote was very competitive with two other quotes we received.2. They performed a through analysis of our electrical system and the size of the system needed, and advised us on the issues of load and capacity, with detailed calculations.3. They had endless patience for our many questions before the installation.4. After the system was installed, it turned out that it needed adjustments. The original thermostat did not meet our needs and the ** guys came back replacing it twice, until we were satisfied. At the end, they instructed us how to use it. The location of the temperature sensor needed to be moved, from a small hallway to the living room. They came back and spent a considerable time running new wires through the attic in order to install the sensor in the living room. I greatly appreciate the customer service we received from **********************. These systems are complicated and each home is unique, requiring a specialized pre- and post-installation attention. Endless Energy was fully up to that task. We are now very satisfied with our new heating system. ***********************, Chairperson of ****** ******************* on Energy

    Endless Energy Response

    03/24/2023

    ******,We have communicated your kind words to the entire team that worked on your project. Thank you for taking the time to share your experience, as a locally owned and operated company that means the world to us! We thank you for trusting our teams to deliver you the results that you desired for your home, and we appreciate the opportunity to provide service to your family.

    Local BBB

    Better Business Bureau in Eastern MA, ME, RI & VT

    BBB Reports On

    BBB reports on known marketplace practices.

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