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          EFI has 1 locations, listed below.

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            • EFI

              2 Mount Royal Ave Ste 325 Marlborough, MA 01752-1960

            Business ProfileEFI

            Energy Conservation Products

            Contact Information

            2 Mount Royal Ave Ste 325

            Marlborough, MA 01752-1960

            Get Directions
            Visit Website
            (800) 876-0660

            Customer Reviews

            1/5

            Average of 9 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            104 complaints closed in last 3 years

            26 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 41

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            2 Mount Royal Ave Ste 325, Marlborough, MA 01752-1960
            BBB File Opened:
            1/1/2010
            Years in Business:
            41
            Business Started:
            6/1/1982
            Business Incorporated:
            6/1/1982
            Type of Entity:
            Corporation
            Number of Employees:
            95
            Alternate Business Name
            • EFI Processing Center
            • Energy Federation, Inc.
            • EFI Post Purchase Rebates
            Business Management
            • Mr. Paul Danehy, President/CEO
            • Mr. Brian Kissane, Vice President of Customer Service
            • Mr. Steven Waltz, Call Center Manager
            • Ms. Tina Lambert, Administrative Coordinator
            • Ms. Cheryl Menard, Administrative Coordinator
            • Mr. Jesse Delorto, Operations Manager
            Contact Information

            Principal

            • Mr. Paul Danehy, President/CEO
            • Mr. Steven Waltz, Call Center Manager

            Customer Contact

            • Mr. Steven Waltz, Call Center Manager
            • Ms. Tina Lambert, Administrative Coordinator
            • Ms. Cheryl Menard, Administrative Coordinator
            • Mr. Jesse Delorto, Operations Manager
            Additional Contact Information

            Fax Numbers

            • (508) 870-0033
              Other Fax

            Phone Numbers

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            104 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/19/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I have been trying to get my rebates for 3 air conditioning units that were installed in my home last summer. My HVAC company filed the paperwork several times for me. I have sent the requested information several times, but every time I check by phone I am put on hold over and over until I eventually I am disconnected by them. When I try the electronic chat line I am told I am the next person up but no one every responds. I finally got thru to a supervisor named ******** after many holds on the phone. ******** told me to print the Certificate of Product Rating off the website and send to him and he would take care of things. That was about two months ago, I have sent several e-mails since then with no responce. I feel the company is not dealing with me in good faith. I feel the company is using any stall tactic they can to keep from sending me the rebates.
            Read More
            Read 103 More Complaints

            Customer Reviews

            9 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Anton M

            01/25/2024

            Bought a thermostat on Black friday sale, was supose to have rebate and free shipping. They charged me full price and charged me for shipping. I emailed them right away and they said they would look into it. They never got back to me so i recontacted them, they denied my rebate and said I can't return the item. Terrible company!
            Read 8 More Customer Reviews

            Local BBB

            Better Business Bureau in Eastern MA, ME, RI & VT

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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