Reviews

Review Details

• Review fromMelissa P

  Date: 10/06/2023

  5 stars
  We had a great experience with ************************* and ********************** from Summit Energy. From start to install to turning the solar panels on, they were attentive every step of the way. They answered emails, calls and texts promptly and made us feel supported throughout this process. We recommend them 100%
  

  Summit Energy

  Date: 06/26/2024

  Hi *******,

  
  Thank you for taking the time to share such a stellar review! Were overjoyed to hear about your positive experience with Summit Energy. Providing exceptional service and ensuring our customers are delighted are our top priorities, so it's truly rewarding to know we hit the **** for you.

  
  Your kind words about your solar installation start to finish really mean a lot to us. We strive to give every customer the best possible experience, and its wonderful to hear that our company has provided you with a truly human experience! 

  
  If you have any further questions or need assistance down the road, please dont hesitate to reach out. Your feedback is incredibly valuable and inspires us to keep improving and maintaining the high standards we set for ourselves.

  
  Thank you once again for choosing Summit Energy. Were thrilled to have been part of your journey to embracing clean, sustainable energy!

  
  Warm regards,
  Summit Energy
  

  
  

• Review fromChristine C

  Date: 09/20/2023

  1 star
  Do not respect No Soliciting signs! Try to claim theyre educating asked to leave multiple times and would not. When asked if they checked in with the PD (requirement in our town for solicitors) told me they have a state permit which the PD confirmed isnt true. *****, rude, wont take no for an answer and cant read apparently! If I had the option of zero stars I would select that!
  

  Summit Energy

  Date: 06/05/2024

  We apologize for the negative experience you had with our representative. Respecting "No Soliciting" signs is our policy, and we regret this was not followed. We are also sorry for any miscommunication about permits and for the pushy behavior you encountered. We have addressed these issues internally and  and retrained our staff to ensure compliance with all local requirements. Our representatives should always adhere to local regulations, including checking in with local police departments when required. 
  Thank you for bringing this to our attention.

• Review fromTheresa E

  Date: 08/28/2023

  5 stars
  Super informative. Easy to talk to and relatable. Patient with all the usual daily distractions during our visit! Very helpful
  

  Summit Energy

  Date: 06/26/2024

  Hi *******,

  
  Thank you so much for sharing such a wonderful review! Were thrilled to hear about your positive experience with Summit Energy. Delivering exceptional service and making sure our customers are happy are our main goals, so it's incredibly satisfying to know we met your expectations.

  
  We understand that going solar is a significant decision, and were committed to providing a smooth, patient, and supportive experience throughout the process. Its fantastic to hear that our approach worked well for you. Your kind words are deeply appreciated!

  
  If you have any more questions or need further assistance in the future, please feel free to reach out. Your feedback is invaluable and encourages us to continue improving and upholding our high standards.

  
  Thank you once again for choosing Summit Energy. Were delighted to have been part of your journey to harness clean, sustainable energy!

  
  Warm regards,
  Summit Energy
  

  
  

• Review fromMichael G

  Date: 07/26/2023

  5 stars
  ******* is excellent in her role. I was a **************** Manager for a large corporation for 15 years. Her knowledge, professional demeanor, communication skills, follow-up are all outstanding. She is a valuable asset to Summit Energy but I'm sure the company is aware of this already. For example... I called ******* today to inquire as to when my utility might be changing out my meter to a digital meter so that my system can be activated. She advised me to call the utility to inquire. To keep the story short.. the utility communicated today, the same day with Summit via ******* and the matter was resolved. If it weren't for **************** would still be sitting here in peak production season in limbo .. wondering when I might expect to see some return on my large investment. ***************** ******************************************
  

  Summit Energy

  Date: 06/26/2024

  Hi *******,

  
  Thank you so much for your shining review! Its exciting to hear about your positive experience with Summit Energy. Our primary aim is to deliver outstanding service and ensure our customers are delighted, so its incredibly rewarding to know we succeeded in meeting your expectations.

  
  Your kind words about our attentive and communicative methods mean a lot to us. We believe that clear and consistent communication is key, especially with a major decision like going solar. Its wonderful to hear that our dedication to keeping you informed and supported made a difference. Were so happy to hear that you were fully supported!

  
  If you have any more questions or need further assistance, please dont hesitate to reach out. Your feedback is crucial and drives us to keep enhancing our services and maintaining our high standards.
  

  Thank you once again for choosing Summit Energy. Were honored to have been part of your journey to harnessing the power of clean, sustainable energy!

  
  Best regards,
  Summit Energy
  

  
  

• Review fromSamantha G

  Date: 07/20/2023

  5 stars
  From sales to installation we have had the best experience with Summit. Our sales ************* was informative and friendly, and went above and beyond. The installation crew was kind, efficient, and made sure to leave everything spotless when they finished. We would highly recommend Summit to anyone who is interested in solar.
  

  Summit Energy

  Date: 06/26/2024

  Hi ********,

  
  Thank you so much for your fantastic review! Were delighted to hear about your positive experience with Summit. Providing efficient, high-quality service is one of our top priorities, so its incredibly gratifying to know that we exceeded your expectations.

  
  Your appreciation of our sales team, and the cleanliness of our installation team means a lot to us. We strive to make the transition to solar energy as smooth and hassle-free as possible, ensuring every step of the process is handled with precision and speed. Its great to hear that our focus on efficiency resonated with you.

  
  If you have any further questions or need additional support, please feel free to reach out. Your feedback is invaluable and inspires us to continue refining our services to uphold the high standards we set.
  

  Thank you once again for choosing Summit Energy. Were proud to have been part of your journey toward harnessing the power of clean, efficient energy!

  
  Best Regards,
  Summit Energy
  

  
  

• Review fromLynn R

  Date: 06/21/2023

  1 star
  So dejected and upset about the entire experience!! I will shorten it up. We signed our contract July 6, 2022. I was excited- thought by Christmas we would have working solar (referred by a friend- hers took 4 months). The electric company took longer then expected (Dec 4th I got their email- their part was done). Not long after I got an e-mail from Summit- telling me great news; we had an install date. April *****th of 2023. I was shocked. Not sure I would consider 9 months after the contract was signed great new- but at least we had a date. Installation came and here we are 2 months later, the first day of summer- still waiting for it to be finished!! The electricians have been here at least 4 times and every time- THEY DON"T HAVE ALL THE PARTS THEY NEED. I don't blame the crew- not sure who dropped the ball- but I know it wasn't them. We are 2 weeks shy of it being a year since we signed the contract. I still can't believe it!!! I am so upset about the entire thing and really just want them to come take all their equipment and tell them to forget about it. How long before they are considered in breech of contract? How long am I expected to wait? As a consumer- what can I do about this? The company is currently blaming the battery company Generac- saying they never sent the needed parts. They say very few installs take this long. So why is mine? Why haven't the parts been overnighted? If they have the parts for other installs- then they should have the parts for mine. SMH. I don't know what to do at this point. Tell them to come get all their equipment and start with another company?? Going solar is VERY expensive. You would think that with the amount of money being spent- they would find a way to get it done timely. Even if that includes flying someone to Generac to pick up the need parts!!
  

  Summit Energy

  Date: 06/07/2024

  We are deeply sorry for the distress and inconvenience you've experienced throughout this process. We understand your frustration and appreciate your patience. We have addressed the supply chain delays with Generac to prevent this from happening again. Unfortunately, not every customer's process follows the same timeline due to seasonality, equipment differences, and system size variations. Additionally, several active players, such as the municipality and utility companies, significantly impact the overall timeline. We recognize the financial impact a prolonged project timeline can have, and we sincerely apologize, as we never intend for a project to take this long. Thank you, Summit Energy.

• Review fromJohn C

  Date: 06/03/2023

  5 stars
  ********************* was my sales person today. All I can say was he was not pushy at all during the process and explained ********************* all our questions and was fully transparent. Summit should be blessed to have such an amazing individual working for them, Best experience I had with a solar company ever.
  

  Summit Energy

  Date: 06/26/2024

  Hello ****, 

  
  Thank you so much for taking the time to leave such a wonderful review! Were delighted to hear about your positive experience with Summit Energy. Our goal is to provide top-notch service and to ensure our customers are well-informed and satisfied, so its incredibly rewarding to know that we met your expectations.

  
  Your kind words about an understanding team looking to support you through this process are absolutely valued. We would hate to be thought of as pushy, and are a company for the people! We believe that every customer deserves a clear and thorough understanding of their solar options, and its fantastic to know that our approach resonated with you. Our PSLs all work extremely hard to ensure all customers are happy, and its always amazing to see such lovely feedback!

  
  If you have any more questions or need further assistance, please dont hesitate to reach out. Your feedback is invaluable and encourages us to continue enhancing our services and maintaining the high standards we set for ourselves.

  
  Thank you once again for choosing Summit Energy. Were so pleased to have been part of your journey to harness the power of solar energy in an informed and comfortable way!

  
  Warm regards,
  Summit Energy
  

  
  

• Review fromAdrian P

  Date: 05/11/2023

  1 star
  If this could be 0 stars, it would be. We first reported the issue with our solar panels (which were installed by a Summit Energy backed local installer) in August or September to inquire about troubleshooting based on the included 10 year warranty. We're in the third trimester of our system not generating any energy, and they are supposedly still "trying to find an installer in our area." If we try to hire a local company for the repair ourselves, we'll likely void the rest of our warranty (not that it seems very valuable right now). Thanks for nothing, Summit Energy.As a side not, my wife swears when she called to inquire about our repair request, it sounded like they were laughing at her when she was voicing her frustration. If this is true, your customer service should all be fired.

• Review fromDANIEL L

  Date: 04/11/2023

  1 star
  Started the process in August of 2022. Was told roof and panels would be completed by Thanksgiving. Didn't get started until mid-February. The panels finally went live March 7, 2023 and promptly failed. I have had no luck getting a service team out to remedy the problem. "Our service teams are too busy" is all I've been able to get from them. The sad part is that working with Enphase to possibly do a remote fix, has lead to the root of the problem. So, Summit already knows how to fix it, they just won't.They got paid and now I've been abandoned. I would avoid using this company.

• Review fromPaul B

  Date: 02/09/2023

  4 stars
  This review is based on the proposal appointment only, as we have yet to decide on proceeding further. ***** was prompt and seemed well prepared. Her explanations were clear, though my considerable navet re energy systems, arithmetic-phobia, and lack of prior research probably inhibited the conversation. (an example would be: how exactly does Summit arrive at the projected cost per kilowatt hour. She may have explained it, if so, it went over my head)Since I have nothing to compare this experience with, no comparison can be made to other companies. I should have asked to see a paper copy of any contracts that would need to be signed. This seems the core of PPAs, as the relationship will be a long one!