Complaints
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 2023 I was approached by a Princess House Consultant by the name of **************************** to join the company and make some extra money selling the products. I agreed and she asked for my information and created my online account etcShe just explained that I would make a percentage of my sales and gave me a quick summary of how the company works.One month later she contacted me to ask if I was ready to submit my first order. I explained to her that I wasnt that much of a salesperson and I only sold one product in the whole month. She got a little agitated and said that by me not selling at least $1,500 in the month I was harming her business. I was so confused and told her that was never explained to me before joining. Long story short I found out she was using my account portal to submit orders under MY NAME and she also recruited another girl and listed her under me! She did all this just to make points to win a trip to *******! I was informed by another consultant that I was going to receive a **** for what? The consultant made me cash the check and zelle her the money because she claimed she had to submit orders under my name because I aas not selling anything and that was not good for herI need someone to contact me asap and fix this or I will proceed with filing a lawsuit.This is FRAUD!!
Business Response
Date: 01/02/2024
To Whom It May ***************** are currently reviewing this matter and will take any necessary actions needed. Upon concluding our investigation, I will be notifying the BBB of the outcome.
Sincerely,
***********************
Bilingual Legal & Compliance Coordinator
Initial Complaint
Date:07/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
So consultant *********************************** address is ******************************************************************************. Does not deserve to be working for princess house as she physically assaulted me. A police report has been made but I still believe its not someone yall would like to have representing your companyBusiness Response
Date: 07/24/2023
Hello,
I have attempted to reach out to **************** via email on 7/17/23 asking for more information on this matter but have not yet heard back. I have since resent my initial email and have attempted to reach out to **************** via phone today, 7/24/23 but ended up leaving a voicemail asking that she call me no later than 7/28, to further address. Otherwise, claim will be closed.
I will keep you posted.
Sincerely,
***********************
Bilingual Legal & Compliance Coordinator
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.