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Find a Location

NRG Lab Fitness Center has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • NRG Lab Fitness Center

      100 Franklin Village Dr Franklin, MA 02038-4004

    • NRG Lab Fitness Center

      38 Russet Hill Rd Franklin, MA 02038-1373

    • NRG Lab Fitness Center

      51 Sumner St Milford, MA 01757-1791

    Business ProfileforNRG Lab Fitness Center

    Fitness Center
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    NRG Lab Fitness Center has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • NRG Lab Fitness Center

        100 Franklin Village Dr Franklin, MA 02038-4004

      • NRG Lab Fitness Center

        38 Russet Hill Rd Franklin, MA 02038-1373

      • NRG Lab Fitness Center

        51 Sumner St Milford, MA 01757-1791

      Location of This Business
      100 Franklin Village Dr, Franklin, MA 02038-4004
      BBB File Opened:
      7/13/2019
      Years in Business:
      10
      Business Started:
      1/1/2014
      Number of Employees:
      1
      Business Management
      • Mr. Luther White, President
      Contact Information

      Principal

      • Mr. Luther White, President

      Customer Contact

      • Mr. Luther White, President
      • Ms. Anne Fontaine, Director

      Industry Tip

      BBB Tip: Need to get in shape? BBB has tips for joining a gym

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/12/2022

      Complaint Type:
      Order Issues
      Status:
      Answered
      In December 2020 I signed for 1 year membership, due to Covid they shortend their hours(8 businesses hours a day or les) where regular hours were 24/7 and because of that I was able to attend only 4 times. Now I thought it's fine, understandable even tho I payed full membership price, same as I would pay if they were open 24/7. I let it go, and thought ok my membership will end December 2021. And on January 2022 I saw a charge again, I called they told me that contract auto renews it self and I need to email at [email protected] which I did. They are not responding. I tried to call but my phone calls go directly to voice. I moved out of MA on October 2021 and no longer using them. As I said I paid my contract and they are making it hard to end my contract. I want a refund.

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Tim S.

      1 star

      12/16/2022

      Before my daughter went to college we were told a freeze was placed on her account. Two months later we get a notice from an ****** ***************** attempting to collect debt from a frozen account along with threats in putting a dent in my daughters credit. No phone calls or notifications that there was an issue, rather just an attempt to damage a credit rating through a debt collection group. The whole incident was ethically and morally wrong as nothing was communicated to us her parents only texting from my daughter to Manager ****. To think that this company would attempt to damage a college students credit score over a $20 bill from an account that was allegedly frozen is fraudulent. Obviously we paid the bill and closed her account as arguing over a $20 bill with these unethical people was not worth it and what they attempted to do was crazy with regards to attempting to damage my daughters credit so we are just happy to put this in the rear view mirror. Parents if you are overseeing your kids account from this NRG Gym in ******** please be aware of this recent incident that occurred with us. If the owner of this company doesnt know about this incident you should look into it more as its disgusting and disappointing that this occurred and to think that this process could have damaged a college kids credit score is so wrong.

      Local BBB

      Better Business Bureau in Eastern MA, ME, RI & VT

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