ComplaintsforPrecious Memories

• Initial Complaint

  09/24/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Invoice #15229 Date of first transaction: 10/18/2019 ($100) Date of last transaction: 7/1/2021 ($105.19) Total Amount paid: $205.19 Was in constant contact via text from 6/17/21 to 9/13/2021. I was told via text on 6/17/21 “Hi Stephanie, Its Marize at Precious Memories. Your dress has been here over 30 days and is in default of our contract. The dress and payment will be forfeited on 7/1/2021. Please call us at 781-397-1336 and set up an appointment before 7/1 if you still want your dress. Thank you.” On 7/1/2021 I contacted shop via text was given a link to pay for rest of dress. On 8/19/21 asked about picking up dress then again on 9/10/21 which I was given an appt for 9/13/21 at 2p had to cancel due to work rescheduled for 9/14 was then they realized and I was told that my dress was given to another person. Through out all my texts with the shop (which I have all of) up until 9/13 it was never indicated to me my dress was going to be given away to another bridesmaid.

  Customer response

  10/04/2021

  I have not heard from the business in response to my complaint.

  Business response

  10/05/2021

  We sold ****************** a bridesmaid dress on October 18, 2019 as part of wedding party. We have a signed sales agreement stating all our terms of sale which states:

  Items must be picked up within 30 days of arrival when notified by Precious Memories or payment will be forfeited and merchandise will be placed on sale. 

  ****************** was told as well as signed our sale agreement. 

  ****************** was notified that her bridesmaid dress arrived February 21, 2020 and reminded of our 30 day terms of sale. We contacted ****************** several times as well as the bride to please pick up her dress. She made arrangements to pick it up in September ***************************** our possession. She never did.

  We were told in August 2021 that ****************** was no longer in the wedding by the bride. There was another bridesmaid that needed the dress so on August 24, 2021, 18 months after ********************** dress had been forfeited, we donated the dress to the other bridesmaid on the request of the bride. We informed ****************** the dress was no longer in our possession after she tried to make an appointment to pick it up on September 14, 2021.

   

   

   

   

   

  Customer response

  10/15/2021

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Yes, on October 18, 2019 I went to Precious Memories Bridal Shop to pick out a bridesmaid dress out of 5 dress options and paid $100 toward the dress (dress total was $205.19.) Upon my dress arriving to the bridal shop in February 2020 COVID-19 started in March 2020 for which everything in the world was put on halt.

  Yes, in September 2020 I made an appointment to retrieve my dress due to testing Positive for COVID-19 I was unable to keep my appointment.  In all honesty I thought that after not paying for the rest of the dress or picking it up September 2020 I lost my dress/money.

  On June 17,2021 I received a test message from a Marize from Precious memories *************)at 7:46pm stating;

  Your dress has been here over 30 days and is in default of our contract.  The dress and payment will be forfeited on 7/1/2021. Please call and set up an appointment by 7/1 if you still want your dress. Thank You.  I replied the following day June 18, 2021 and was given a link to pay my balance of $105.19. 

  I even texted back and forth on June 18, 2021 thinking about switching dresses (the bride had chosen 4 dresses for the bridesmaid to choose from), I was sent pictures via text of the other dresses but due to having to pay for 2 dresses and rush shipment which is what I was told would need to be done if I was to switch dresses.  I chose to stick with my original bridesmaid dress.

  Due to COVID and having a baby I was not working at the time so I had to wait till I saved enough money. I made the final payment of $105.19 on July 1, 2021; I texted Precious Memory on this date and stated I am going to stick with the original dress! Thank you for taking the time to send me the pics of the other dress options. I wanted to let you know I just made the final payment of $105.19 on the dress.

  Precious Memories replied Ok, awesome! Did you want to make an appointment to pick it up? Just let me know what day/time works for you an appointment will be needed.

  I then again was in contact on August 19, 2021. Then Again on September 10, 2021 on which date I set up an appointment to pick up my dress on September 13, 2021 at 2pm I received an email confirmation and text on September 12, 2021 confirming my appointment at Precious Memories Bridal Shop for 2pm.

  On September 13, 2021 I texted Precious Memories to reschedule my appointment due to being mandated at work for second shift. Which I got a reply Hi, *********. Were open till 6:00 if you still want to try for today-whenever you got here would be fine.  If not, what time work for you tomorrow? Were open 10-8.  I then went ahead and scheduled to pick up my dress the next day September 14, 2021 at 1pm.I received a confirmation text and then approximately a half hour later I received a text stating Is the appointment to pick up the dress for ************************* Wedding? I had never given permission for anyone else to pick up my dress. If my dress was given away on August 24, 2021 howcome I was able to book an appointment for September 13, 2021 and then reschedule that appointment (which worked out cause it takes me an hour to drive to your shop and then another hour home and I would of left empty handed on the 13^th since my dress was already given away) for the next day. I have receipts and text messages documenting all communication I had with Precious Memories Bridal Shop.

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *********

   

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩