Complaints

This profile includes complaints for Maki Building Centers's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Maki Building Centers

  150 Mass Avenue Lunenburg, MA 01462

• 

  Maki Building Centers

  36 Worcester Road Sterling, MA 01564

• 

  Maki Building Centers

  513 Betty Spring Road Gardner, MA 01440

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased ****** Ultimate Double Hung Windows from ****** ******** (sales) at Maki Building on 07/03/2025. Mr. ****** ******** came out to our home on or about April 2025 to measure our upstairs windows. Both my husband and I explained to Mr. ******** that we know nothing about windows and we were instilling our trust entirely in his knowledge of windows, We also explained to Mr. ******** that we had expensive Bali wood blinds that we had purchased and if the blinds would pose any issues with these new windows. He assured us they would not. We placed an order for said windows. We paid ******** on 07/03/25 via credit card and 9.952.65 via check on 09/25/2025 when the windows were delivered. We contacted our window installer we hired after the windows were delivered. Our window Installer, Mr. **** ******** at Sabatalo Contracting, came out to our home on 10/06/2025 to install the windows. He informed us they were not the correct size. Specifically, the windows that were delivered and ordered by Maki Building were for 2 X 6 wall thickness and the thickness of our walls are 2 X 4 construction and they will protrude beyond the outside wall. He also informed us that our expensive Bali Wood blinds would not work. We arranged a time and date for our installer to meet with Mr. ******** at our home on 10/08/2025. Our installer explained to Mr. ******** that said windows were not the correct size. Mr. ******** admitted that he made a mistake in measuring. We contacted ***** (manager at Maki) on 10/08/2025. We stated we wanted a full refund. She told us she would talk to "people" and we told her to call us back by close of business on 10/12. She never called back. I spoke with My *** ******* (president at Maki), and told him we wanted a refund. His solution was to allow them and/or ****** to modify the windows. We informed him we wanted a full refund and that after speaking with several people at ****** modifications could damage the frame and would be holes in the frames.

  Customer Answer

  Date: 10/20/2025

  Attachment 8490 and 8491 are the email ****** ******** sent me wanting me to allow them to modify the windows and refusing to refund me. Attachment 8492 & 8493 is my response to his email.

  Customer Answer

  Date: 10/25/2025

  Attachment 8625, 8626 and 8627 is a statement from our window installer we hired to install said windows.

  Business Response

  Date: 11/24/2025

  We have removed the extensions from many ****** windows and have added them in our window shop. ***** ********* from ****** can confirm this does not cause damage to the window or void any warranties.   If you would like to speak directly to him direct line is **************.   Windows were custom built by ****** to fit the openings in the house not the blinds. Customer did dispute credit card charge stating windows were returned to Maki and given credit of 9952.65.  Customer still has windows in their possession.  Maki Corp has offered and still offers to have a certified ****** tech remove the extensions at no cost to the customer so units can be installed.    Maki would also like to offer in good faith a credit to customer to purchase replacement blinds to fit these custom windows in exchange for payment in full.   9952.65.   Please feel free to reach out to ****** for any additional technical information if needed.      

  Business Response

  Date: 11/24/2025

  I will state that because jamb extensions and frame expanders are accessories and not part of the original unit, removal of these from a unit would not be considered modification (see document).

  Also the customer refused to let the President of *************************** and a ****** Representative out to their house to view exactly what the situation is. The customer is very uncooperative and just wants a full refund without giving Maki Corporation a chance to visually see the actual situation.

  ****** windows are custom made for each job. They are not something that can just be taken back and returned to ******.

  It is Maki Corporation's understanding that the extension jambs are the only reason these windows will not work for this customer. Extension jambs are removed in many applications most commonly when mulling two window units together.

  Maki has even offered to go to the jobsite and remove the extension jambs by their certified ****** technician but customer has refused.  The customer is unwilling to work with *************************** to resolve this issue.

  Customer Answer

  Date: 11/24/2025

   
  Complaint: 24039506
  
  I am rejecting this response because: We should not feel obligated to accept modified windows when the error was clearly the salesperson's responsibility. The salesperson for Maki Building made a measurement error and should be responsible for the cost of correction which involves ordering the correct size windows. Any reputable company would absorb the extra expense and order the customer the correct size windows, custom or not. The modifications Maki wants to do (removing the extension jambs) might compromise the windows structural integrity, energy efficiency and could very well damage the frames due to pulling out the nails. It will also leave holes in the frames and could scratch or crack the frames. Extension jambs are often glued or nailed in place and trying to remove them is a tedious process. I spoke with ***** ********* at Maki on two occasions. According to Mr. ********* he cannot advise or give his opinion on this matter. I also spoke with ******* and ****** *. at ****** Windows who advised me that all of the above issues can happen if allow Maki to do modifications to these windows. Yes, these windows were custom built to fit the openings in the house as Maki states, but they were custom built based on Maki's salespersons measurement errors. We did dispute a credit card charge for said windows in the amount of ********. We never told our credit card company that the windows were returned as Maki Building claims. The windows are still in our possession where Maki placed them in our garage and are un-opened (the salesperson ****** to it upon himself to go in our garage and opened one of them unbeknowst to us to remove paperwork). We are requesting that the windows be removed by maki from our home and to be refunded the remaining balance we paid them. 
  
  Sincerely,
  
  Lauren Army

  Business Response

  Date: 11/25/2025

  
  I stated to ****** that the extension jambs could be removed without voiding warranty and that this is something that is done commonly. She then asked me for my opinion on what she should do, to which I replied that I was not going to advise her on any decision making as that was not my place. I offered to provide her any further documentation I could to support the fact that no action that Maki stated they would like to perform on the window would void the warranty.
  
  ***** ********* | Associate Territory Manager
  ************ |************** | **********
  ...

  Customer Answer

  Date: 11/25/2025

   
  Complaint: 24039506
  
  I am rejecting this response because: It is not about whether removing the extension jambs will void the warranty on the windows or not. It is about the mere fact that Maki builders salesperson made a grave error in measuring and admitted it to us. We do not, nor should we feel obligated to allow Maki to make any modifications to windows that we paid over ****** for. The definition of modification is change or alteration, usually to make something work better. As previously stated ( we were also told by several ****** window associates) , modifying the extension jambs will more than likely damage the frames, leave holes in the frames from pulling out the nails, etc. The statement from Teddy ********* that Maki provided is irrelevant. We want our money back and for Maki to remove/pickup the Windows that have been sitting in our Garage for 2 months. 
  
  Sincerely,
  
  Lauren Army

  Customer Answer

  Date: 11/25/2025

  I tried to settle this with Maki Building on this platform rather than getting a consumer protection attorney. Obviously I have been unsuccessful in achieving my expected outcome. I will now have to go the consumer protection attorney route and Maki with have to pay triple damages. 

• Initial Complaint

  Date:08/14/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased siding for a house I was building in the spring of 2022. I returned 1 box of siding on September 2nd 2022. The siding cost $900.00 and the tax was $56.25. It took two years and me reaching out to multiple people at the company to finally get a refund for that product. In the meantime I was being charged interest for the 23 months on a box of siding that I no longer had in my possession and come to find out, was returned to the original manufacturer. The total refund of tax and product was $956.25 with a 1.5% interest rate. The 2 years worth of interest is equal to a couple hundred dollars that the company is refusing to pay back to me. They also closed out my account without notification and I received no notification from the account department, sales department or managers for payments, products that had been delivered to the store or the status of said credit. I also reached out to the store manager several days ago and still have not received a response.

  Business Response

  Date: 08/27/2024

  BlueLinx has a 30 day return policy.  This is the company we ordered the siding from.  We issue credit when we receive credit.  Because it was returned to us on 9/2/22 they would not take the product back or issue us credit.  On 8/12/24 customer was communicating with or assistant manager in our ******* location.  Without doing the proper research credit was issued to customer for ******.  End result we lost 956.25.       

  Customer opened a 30 day charge account with us signed and dated 2/16/2022 agreeing to our 30 day terms.   

  On 1/30/23 we received payment on invoices due 6/30/22 - 1/31/23   500.00

  On 3/6/2023 we received payment for invoice due 6/30/22   10,000.00 

  On 4/8/2023 we received payment on invoices due 6/30/22 - 7/31/22   8,000.00

  On 6/29/2023 we received payment for invoices due 7/31/22 -10/31/22   2,000.00

  On 11/6/23 we received payment for invoices due 10/31/22 & 11/30/22   400.00

  On 2/29/2024 we received payment for invoices due   11/30/22 - 2/28/23   300.00

  On 6/5/24 we received payment for invoices due   2/28/23 - 6/30/23   700.00

  These are a few samples of the past payment history that was the cause of the account being closed. 

   

  Customer Answer

  Date: 08/28/2024

  I would also like to add that we were never contacted about late payments. No one notified us and the sales representative always told us everything looked good. We also communicated with them that it was a construction loan and we were werent given payouts from the bank until the bank inspected the work. Which again we were told from multiple sales representatives that it wasnt a big deal. They dealt with this all the time. Better communication would be in the best interest of this company. Especially since we got mixed statements depending on the person we talked to and the day we talked to them. 

  Customer Answer

  Date: 08/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I am not actually satisfied with the response and believe I am still owed money but as a mother of young children; I dont have the time or energy to continue to go back and forth and will be using other companies in the future that actually offer cheaper prices for the same product.
  
  Sincerely,
  
  ***********************