Business ProfileforKoch Rt 2 Toyota

My name is ***************************. I had my 2022 Tacoma in for service at your dealership for a 10k synthetic oil change, tire rotation, and state inspection. I dropped the truck off the night before and put the keys in the drop box. My appointment was scheduled for 7am this morning. I received ZERO updates on the truck throughout the day, I had to call 3 times to get any answers. They kept using the excuse that they were super busy, which is not my problem that you guys overbook appointments. I got a call that my truck was done at 3:08pm. They had my truck for 8 hours just to complete an oil change. I needed my truck and did not expect for it to be held hostage all day long for an oil change. I cant imagine if I had any other services completed, it might have taken them days. Then, I get to the dealership to find out that they did not do the state inspection sticker that I requested. They also did a 20k mile service on my truck, when I requested a 10k mile service (my truck doesn't even have 20k miles yet...lol). They also did not rotate my tires. I got inside my truck to see they didn't change the service reminder sticker on my windshield (it was the same old one). So now I'm questioning if my truck was serviced, at all!! That is not a good feeling when signs point to that your vehicle was not serviced. If they did service the vehicle, then they did the incorrect service. None of the services that I requested were completed. I did not request a 20k service. Did they do a service on my truck that was meant for another vehicle? Only god knows. They need to do another oil change, tire rotation, and inspection sticker, and I'll wait for it this time since you guys can't be trusted. It's embarrassing that I paid you guys $40,000 for a truck and you won't provide me proper service. I want the service re-done because I don't believe that any service was done on the truck