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Business Profile

Self Laundry Service

Star Laundromat 4

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Self Laundry Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/10/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visited this laundromat on Friday, February 7th, 2025 at approximately 1:30PM. I put 3 loads of wash in 3 different machines next to one another, that cost $4.50 for each wash. Total initially paid was $13.50. The time set on the washers was 35 minutes for the cycle, I then left to run an errand and when I came back the cycle had finished, but upon opening the washer, the clothes were SOPPING wet, and it seemed like the cycle had not finished.I then found the employee on duty to show her the issue and she said to me "the power went out" but it is back on now. I was confused that there was no help offered , so I asked if myabe there was another washer that I could put the clothes in to run on spin as they were too wet to put in the dryer. She said no, but clearly there were other machines working as many were running. She then said "you need to wait, I am calling the owner to see what I can do" so I patiently waited about 30 minutes, and then had to go back over to follow up. The employee was clearly stressed and told me I would have to run the cycles again, and pay another $13.50 to do so. I asked for a refund but she told me the "owner" would have to call her back. Would not give me the name of the owner or a number to call, and showed me she texted the owner but the text only said "please call this customer" did not say anything about the refund owed for $13.50. I also asked if the dyers had a similar issue to which I was told "i dont know, you can pay and try it" which I did not, I left and went to another laundry to dry after the second cycle was completed.I left my number with the employee asking to be notified about my refund. I am asking for a refund of $13.50 for the first cycles that were not completed.I have not been called. I am also reporting as I fear this may be scam this business is running with "machine issues".

Star Laundromat 4 is NOT a BBB Accredited Business.

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