ComplaintsforReidy Heating & Cooling

• Initial Complaint

  12/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Reidy iHeating and Cooling broke our boiler and won't fix it. They sent a tech here yesterday to fix a minor leak, charged us $300 to change a valve, said they checked everything and we were good to go. Turned out the boiler hasnt worked since the tech, Greg left. They sent a different tech here today and are claiming whatever isn't working now IS JUST A COINCIDENCE! They say we'd have to pay them $500+ to fix it (after we paid them $300 yesterday to discover nothing worked after they left). They are thieves, and John the manager and Roger the owner are rude and condescending and I hate that they've had any success and I hope no one ever hires them again. Plus now I have no heat and hot water because I refused to pay them more.

  Business response

  12/05/2022

  It is unfortunate that she has no heat. When she first spoke with John she did say that the system was running when our tech left. Thats story change by the time she finished her conversation with ****. Problem do happen as this, as I explained to her if she has her oil changed on her car and the water pump goes you cant blame the oil change. We replaced her relief valve which is the water side of her boiler. The gas valve is not even remotely connected to the part replaced. I wish I could have helped her more but she was not willing to continue with us as a service provider.

  Customer response

  12/05/2022

  
  Complaint: ********
  
  I am rejecting this response because I was forced to hire another heating company, Boulanger, and the tech from that company, *****, said there was nothing wrong with the gas valve that the second Reidy tech, Chris, wanted to charge me $500 to fix. Actually, Shaun could find nothing that needed replacing on our boiler. He simply vacuumed up the large amount of lint and dust that was all over the machine, after which everything worked fine.

  My theory is that the first Riedy tech stirred up the lint and dust when he replaced the part he needed to replace to fix our leak--  and the intake valve then sucked up some lint, which caused the boiler to shut down (and to keep shutting down every time we restarted it). After the area was vacuumed clean, our boiler worked just fine. It is my assertion that the first tech should have realized the area needed vacuuming (now that we understand this, we will take care of keeping the area clean). He should have vacuumed the area as part of his service -- or at least told us we needed to do it. Had he done so, the boiler would have worked after he left. (Roger is right, the first tech, Greg, did get the boiler working before he left, but then it died shortly thereafter, as we had no hot water for showers that evening after Greg supposedly "repaired" the boiler.) Since the boiler worked fine before Greg came and did not work after he left, the problem definitely DID stem from **** (of Reidy) not doing his job properly. Even worse, the second Reidy tech was apparently trying to cheat me further by claiming we needed yet another part replaced, which the guy from Boulanger said did not need replacing. (And again, our boiler is working fine now, even though that part was not replaced.) I would like Reidy to pay the bill from Boulanger,, because we never should have had to call in a second company. Had they done their job right the first time, everything would have worked when they were done.

  Sincerely,

  *****************************

  Customer response

  12/06/2022

  OK, well if they can't be charged for the work we had to have done due to their faulty job, then I guess I would like a refund (minus the cost of the part) for the $315 we paid them the first time they came. 

  Thank you,
  *****************************

  Business response

  12/07/2022

  Would like to see notarized copies of said invoice please 

  Customer response

  12/09/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and am attaching the bill we just paid Boulanger's. (We did not go to get this notarized, as I don't understand the point of having a notary sign the bill; that would prove nothing at all.) But as you can see, Boulanger'sreplaced no parts -- all they did was vacuum!-- and yet our furnace is working perfectly now, despite the last Reidy tech telling us we needed a new gas valve of some kind that would cost at least $300. 

  I am hoping that Reidy will refund whatever we paid for labor when their first tech, Greg, came to our home and replaced the valve that was causing the minor leak.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  06/20/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Had service done on air conditioner and had to have serviceman come back only to find that a part was broken in a place that he only would be able to get at (a wire connector)) We were to get preventive maintenance as we do each year. The system was working perfectly until he serviced it. We prepaid for preventive maintenance on our furnace and asked to cancel and was told it could not be done as they did not do refunds. ***** the serviceman was to let the office know that we would like a receipt for what was done and what we paid, as of yet we have received nothing. I asked for Mr ********************** to call us and that has not happened. We want our preventive maintenance for our furnace cancelled ,which would not be done until September , and a refund sent to us We have no receipts to give you as NOTHING was given to us.To clarify we have not received any paperwork at all regarding this transaction or business with ********************** Heating and Air and because of the lack business communication we want to dissolve our business with them. What we are asking for are charges for service that has been prepaid and not scheduled until September.

  Business response

  06/27/2022

  I sorry to hear you had a bad experience with your service. As I was away there was no communication to the follow up call as it was all awaiting my return. There are no charges for the return call even though the repair was of no fault of the technician from the maintenance call. Maintenance Plans are not refundable; however, they are transferable to new owners if the home is sold. The ***** are scheduled around the 21st of September for the furnace service. The office will be reaching out around that time to confirm the date and time. I will review the service tickets and have the office send copies off to you today.

  Thank You

  Customer response

  06/28/2022

  
  Complaint: 17442688
  
  I am rejecting this response because:
  We never received any paperwork from ********************** regarding the maintenance plan stipulations and as of today havenot  received a receipt for our payment. Why Mr ********************** feels that the error was not the servicemans fault is questionable. Mr ********************** is back from vacation and feel that a call from him would be the proper thing for him to do if he considers himself as a reliable company. The part that was broken had to have been done when he was here as the system was working perfectly before he serviced the conditioner. If Mr ********************** would make an effort to communicate with us it certainly would show to us what kind of company that he is running.

   

  cc: attorney general
  Sincerely,
  
  ******* *****

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