Business ProfileforPure Hockey

I'm contacting you in regards to a company "PURE HOCKEY" located ***************************************, **.I purchased these skates in the beginning of the year 01/13/22 when I moved back from ***** and thinking I'm going to get back into hockey... Well, I never got a chance to do so and the type of person I am, I like to purchase quality items, so they last longer. I never got a chance to use my skates so I called customer service at ************ and they stated that I could return them and get my funds debited back to my card I used and if I no longer have that debit card, I can still get the funds debited to that account. I said perfect, sounds great! I get to the store and the store manager says I can only get store credit because they are sharpened.... You guys are the ones who sharpened them and didn't even ask after I purchased them. If you look in the Return Guidelines, it states the following on unused items... I meet all of the criteria; nowhere does it say if the store sharpens your brand-new skates without asking that it no longer counts as an unused item... Unused items have an unlimited returns window. For a product to be considered unused, it must:Be in its original packaging Show no scuffs, stains, dirt, or other marks that would indicate use Still be in the same condition in which it was purchased Custom merchandise of any kind cannot be returned.So now I have a $443.09 on a gift card which I'm never going to use.It seems like they purposely sharpen your skates immediately after purchase without asking so they can get around issuing you a refund if you don't use them... *****************, who is the **************** Manager, had the nerve to send me a ***************** section they have separately on their website which states I have 30 days to return them if the store sharpens them... Yet nowhere in their return policies and guidelines does it state anything of any such... I just want my money back is all....Thank you for your time.