ComplaintsforNew England Sealcoating Co., Inc.
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Complaint Details
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Initial Complaint
09/19/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On March 30th I gave New England Seal Coating a check to redo my Sport Court for $2300. I was told they would be at my house to do the work in June. I have called, emailed and asked when they were coming and never heard back anything from this company. They promise to call back. They promise to come, they promise to refund me and I never hear back. This has been going on for several months now. I understand its hard to get help. This company took my money and never responded to any calls or emails. I called, my wife called. We emailed them and never heard back. Im very angry and wish to file a complaint.Business response
01/04/2023
Hello -
I spoke to **************** myself on or about 9/19/22 and ensured him I would refund his deposit immediately and apologized for the situation. Attached is our check stub and his work order showing the date the check was cut was 9/19/22. Only after seeing this today, I went into the bank and realized that the check was still outstanding. At this point I would have to cut another check because I did not know, as **************** never contacted me again after I said that I would refund his funds.
We have been in business for over 75 years and I am sorry that this has been a negative experience for ****************. Surely there were things we could have done better at.
*****************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.