Reviews

This profile includes reviews for Talbots's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Talbots has 47 locations, listed below.

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  Talbots

  1 Talbots Dr Hingham, MA 02043-1551

  
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  Talbots

  500 Meyerland Plaza Mall Houston, TX 77096-1615

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  Talbots

  8201 Quaker Ave Lubbock, TX 79424-4234

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  Talbots

  7875 Montgomery Rd Cincinnati, OH 45236-4344

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  Talbots

  13935 S Virginia St Reno, NV 89511-8994

Review Details

• Review fromAmy Z

  Date: 10/22/2023

  1 star
  I bought 10 items only from Talbots online. After I received it only kept 2 items. I returned 8 items in store at ********. I got returned receipts that I should get ****** refund . They credited me $204.95 still short $26.49 . I called customer service they said they credited to me it was my bank . I talked to my bank they told me was Talbots. I was kicked back and forth.

• Review fromIrma J

  Date: 01/18/2023

  1 star
  I received a gift from my daughter and returned the item to Talbots it. I was given a credit receipt and was told I would have a credit the next time I purchased anything. I returned and purchased 3 items and there was no credit. I asked and they said it was given back to my daughters credit card. It was not credited to her credit card. I called talbots and it took me 20 minutes to get to anyone, then another 20 minutes to get to someone in their home to discuss this and to understand what my issue was. They said they would give my daughter the credit now if I had the last 4 digits of her credit card. I don't have her credit card and he told me that he would do it right now and it would be credited in 3 to 5 business days. So where was the credit before? This uncomfortable and time consuming interaction with Talbots has really turned me off to the store and the casual way of treatment and professionalism

• Review fromJudith D

  Date: 12/26/2022

  1 star
  I have voiced my concerns about sizing and quality control directly to the *** and Sr. ******** ******* Mgr. My biggest issue is that a size 2P or simply size P should fit exactly the same regardless of the country in which it was made. At the request of the Sr. ******** ******* Mgr. I offered details on items that didn't fit so she could pass them along to the quality team to review and check measurements. I went to great lengths to do just that in an email, however, she never bothered to respond. My kind husband bought me five items from Talbots for Christmas and only one fit. Since this is not the first time his gifts had to be returned for sizing issues, I have finally asked him not to shop in Talbots for me any more. In addition to sizing, styles are not suitable for petite frames and are not very attractive. Then they put petite clothes on hangers that are too wide, which leaves stretch marks on the sleeves. In all my years of shopping at Talbots in different states, I have never once seen a tall, leggy shopper like the ones pictured in the store catalog. Sure their bodies show off the clothes to their best advantage, but the demographics of the average shopper reveals an entirely different body shape and height. I'd like to see a 5' model who wears a 2P wearing those same clothes in some of the pictures. As for those $20 bonus coupons that come in the mail fairly regularly, it would be nice to have more than three days to use them. I plan my week's activity in advance and rarely can get to the store before the expiration date. I never shop in Talbots without a coupon, reward dollars or significant store sale. Even with them the quality of the merchandise often doesn't justify even the reduced price.

• Review fromKi F

  Date: 12/21/2022

  1 star
  DONT ORDER FROM THIS COMPANY! I placed an order on-line, made a mistake on the delivery address & there was NO way to repair it. Most companies allow a 30 minute window to make a change or cancel. Not this company, once theyve got your money, theres no going back. The website provides a number to call for time sensitive issues & when called, it says theyre closed! When I did reach someone the next day, I received VERY POOR customer service. Will never order from this company again! BUYER BEWARE!!

• Review fromMillie L

  Date: 12/16/2022

  1 star
  TERRIBLE ***************** I ordered online and wanted to cancel the order. The online chat option was not helpful. I reached out to have my order canceled and the customer service rep advised my order would cancel if the item was not available. And I would not be charged. I have already been charged and want to cancel the order and a refund. I have called the customer care number 3 times this morning, each call I waited on hold for aprox. 30 minutes and then the line disconnected each time. I have yet to have my issues resolved. At this point it is not even about my refund or cancel but about the lack of professionalism and customer care of this company. I will NEVER order again from Talbots.

• Review fromPeggy K.

  Date: 11/10/2022

  1 star
  I have clothes from Talbots that are over 20 years old that look much better than the new items available. I would be happy to pay $70 for one of their Tee shirts of the quality they sold in the past. Now the fabrics are about as good as griege goods as they have not been properly finished at the mill. They have no stain resistant or wrinkle resistant finishes applied. You may as well shop at ********

• Review fromAlla K

  Date: 10/19/2022

  1 star
  Dear All,I have been a loyal customer for many years. However, recently I have been having issues with the business. The problem is that the company's website sells some items that are not actually available. I ordered a particular shirt twice (two weeks apart). The first time the order was cancelled after 10 days (the shirt was still listed as available). Another order was placed and cancelled a week later. As of today, the shirt is still listed as available. I got in touch with customer service via email and received no answer. I posted a question on the website regarding the status of the item and two days later the question was deleted. The company's motto "It really is all about you. Let us know how we can help." is a thing of the past. They simply ignore us, those who support them with their money.It's used to be reputable company but not anymore.