Complaints

This profile includes complaints for Talbots's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Talbots

  1 Talbots Dr Hingham, MA 02043-1551

  
• 

  Talbots

  800 N Green River Rd Evansville, IN 47715-2471

• 

  Talbots

  665 Cleveland Ave S Saint Paul, MN 55116-1217

• 

  Talbots

  2260 Louisiana Blvd NE Albuquerque, NM 87110-3585

• 

  Talbots

  2201 S Georgia St Amarillo, TX 79109-1834

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Returned an item on 1/23 still no refund 3 weeks later. Not acceptable.

  

  Business Response

  Date: 02/12/2024

  I apologize for the delay in processing your return credit.  

  Return order N1000000223128 processed for the return of the damaged oatmeal ******* metallic woven sleeve pullover.  The credit processed in two parts so you may see two credits to your account.  The first credit is for $36.82.  The second credit is for $8.95 - I credited back your return label fee.

  I will check on these credits tomorrow to make sure they have processed to your account correctly.

  Thank you for your patience and for being a loyal Talbots Customer!

  *************************

   

  Customer Answer

  Date: 02/12/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************

• Initial Complaint

  Date:02/07/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have written to Talbots customer service repeatedly asking for shipping labels for returns for weeks now, with absolutely no response whatsoever. Here is the original email I sent w/o a response: Staff, Please send me the shipping labels necessary to send back multiple items from different orders that were ordered online to get a return going. Here are the order #'s: 240112IC38411, 240108IE25708, and 240126IE73323. Therefore, I need 3 shipping labels so I can print them out, and send back items attached to these orders. Also, there is an item that is missing from my order. It is the 'Talbots Hampshire Ankle Pants Style # ******** red pop size Misses 10' from order #: 240126IE73323. I do not need this pair of pants sent to me again, but I would like to be credited for them. (End of email). Talbots, staff are you going to respond to me or not? What is the problem re: this request and why am I being ignored? I have spent over 15K on your credit card and at least 5K in cash or more. I don't have to shop at your store. I can go somewhere else and get better service! Putting me on permanent ignore is unacceptable.

  

  Business Response

  Date: 02/07/2024

  I apologize for the delay in responding to your emails.  We recently upgraded our systems and are now catching up on our emails.  I have submitted the request for labels to be mailed to you.  They will go out before the end of the week.

  I do not find item #********, Red Pop Hampshire ankle pants on order 240126IE73323.  I did find a pair ordered on January 8, order 240108IE25708.  Is this the pair you did not receive?  They shipped on January 9 along with 14 other items.  

  Thank you for your patience and understanding.  We appreciate you being a loyal Talbots customer!

• Initial Complaint

  Date:02/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Talbots received 3 returns from 3 different orders( I received 3 return received confirmation emails), #******IE95120 on 1/19/24, #******IE86608 on 1/22/24 and #******IE75920 on 1/24/24. I returned all of them rather quickly, two orders I returned next day, so that there would be enough time to receive refunds before my credit card was due for payment. Two weeks after receiving the first return received email on 1/19/24, I still didn't see any refunds on my credit card. So I did online chat on 2/2/24 with ******* and was told that all the returns were received and I should get refund within 24hrs but I didn't see any refund on my credit card. Next day on 2/3/24 I did online chat with **** and this time I was told that they were all credited. But I still didn't see the refunds so again this morning on 2/4/24 I did online chat with ****** and this time she gave all sorts of reasons such as how credit card service was down one weekend and therefore it was taking time. All three agents were polite but all gave me different answers about my refunds. I am still not convinced with their explanations and I just don't feel why I need to make payments for items I don't have and Talbots already received them. Do I need to dispute these charges with my credit card company if I don't receive my refunds when payment is due on 2/8/24? I never have any issues regarding getting refunds from any other online stores. So I didn't think it would be any different. But now if I knew how stressful and time consuming this was going to be, I definitely would have returned them back to the store even though it's a long drive. Thank you.

  

  Business Response

  Date: 02/11/2024

  I apologize for the delay in crediting your returns.  I do see the return for order 240106IE95120 has processed with a credit of $128.32 processed to your credit card.

  I processed the return from order 240112IE86608 and 240116IE75920.  The credits should process to your credit card in the next few days.

  Again I apologize for the delay.  We installed a new ordering system in mid -January and it has caused delays in some of our processes.  It is complete now and returns should process normally going forward.   Thank you for your patience and for being a loyal Talbots customer!

  *************************

   

  Customer Answer

  Date: 02/13/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I have received refund of $128.32 for order#******IE95120 on 2/12/24. I am still waiting to receive refunds for two other orders. 240112IE86606 and 240116IE75920. However, just now  I just saw a credit card charge for the amount of $151.00 from Talbots.  I haven't purchased anything from Talbots ever since the issue of not getting the refunds promptly for above mentioned orders. And I don't intend to purchase anything from Talbots in the future. This amount of $151.00 charge should be a refund, not a charge, for 240116IE75920.  I have been waiting patiently to receive two more refunds so it is extremely frustrating that now Talbots is charging me for the amount which should be a refund instead. If this charge is not cleared, I will dispute the charge with my credit card company. Thank you. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Wakako

   

   

  

  Business Response

  Date: 02/20/2024

  The return for order 240116IE75920 processed for the amount of $137.27 to the **** ending in #****.  The duplicate charge processed on Feb ***************************** #**** was processed today.  You should see the credit post in the next few days.

  The two return credits for orders 240112IE86608 and 240106IE95120 both processed to the **** ending in #**** in the amount of $128.32 each.  One processed on Feb 9 and the other on Feb 11.

  I will follow up on the credit for $ ******************************* #**** and email you when it posts.

  Thank you for your patience.

   

  Customer Answer

  Date: 02/22/2024

  I have finally received all 3 refunds for 3 returns. 2 refunds (2401066IE95120 and 240112IE86608) back to one my credit. 1 refund (240116IE75920) to another card. However, regarding $151.00 charge posted on Feb. 11, I did contact my credit card company and they even had to issue me a new credit card because it was unauthorized charge. They are investing this case at this moment. But they also suggested I contact Talbots customer service so I did live chat with one of agents (******) and she told me that Talbots never charged me anything on Feb. 11th. And they have no record of this charge. So I was going to contact my credit card company and explain that Talbots stated that they never charge me on Feb. 11th. But this latest reply from Talbots implies that I should be receiving $151.00 credit for double charging me. I am hearing two different explanations from Talbots. I am going to wait to see if it was indeed that I was double charged and I should be getting a refund of $151.00 in a few days. If not I will let my credit company to do its own investigation. Until then I will not accept the latest response from Talbots. Thank you.

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Wakako

   

   

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/3/23 Purchased 2 pants at Talbot Outlet in *******. Pants shrunk when washed. Contacted customer service (C.S.) about 2 weeks later who sent a return label. Sent the pants in but package was returned to me12/20/23 saying it wasnt ****** merchandise, although label and receipt says ************* 12/21/23 contacted C.S again who said the outlet and regular store were not the same and they couldnt help. Sent email to home office explaining issue. Received a call 1/3/24 from C.S. but it went to spam. Received an email 1/10/24. As instructed in email, contacted C.S. who again told me there was nothing they could do. Called store in AL and the store manager said I couldnt return the pants because it had been 60 days (on receipt) and that the pants had been washed. (I've been working on this since November.) There arent any signs in the outlet store, no information on the receipt nor did a salesperson in the store explain that the outlet and regular store were different and clothing from the outlet could not be returned to a regular Talbots. Had I known, I might have made a different decision. Talbots receipt says, "if for any reason you are not happy with your Talbots purchase...". These pants were defective, a reason on the receipt that allows you to return the items, except it is NOT true. Talbots is deceitful in not providing necessary information for customers to make an informed decision when purchasing clothing at the Talbots Outlet nor do they follow what is clearly marked on their receipt regarding returns. They promote having excellent customer service, except they do not.

  

  Business Response

  Date: 01/12/2024

  Thank you for contacting Talbots. We apologize for the inconvenience and confusion regarding your outlet purchase. Unfortunately, it is true that Talbots outlet items are not considered to be within the same inventory as Talbots.com or Talbots regular retail stores. Due to the difference in inventory, outlet merchandise is not accepted at a regular retail store and/or our warehouse. This is also true of Talbots.com merchandise in regard to returning at an outlet store. I apologize for the confusion and conflicting information that was given. We always welcome any learning and coaching opportunities within our customer service to be better. We were able to locate your purchase with the receipt information you provided during your first contact and have made a refund for the amount of $119.21. You should see the refund back to your original method of payment within the next 2-3 business days. You may donate or dispose of the defective pants as you wish. Please let us know if we may be of any further assistance. Thank you again for your insights, and we hope to serve you better in the future. 

  Customer Answer

  Date: 01/16/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************

• Initial Complaint

  Date:11/22/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  O#*******C87869 (the *** may be a zero, it's very faint). 10/23/1955 ******** ** store.I purchased a coat on my birthday, $199. The deal for that day was 40% off one item, ***************************************** my size, so was ordered to be delivered. A few days later I happened to notice that the store only gave me a 30% discount instead of 40.I used the "chat" feature to contact ********. Result of that chat, I was told an additional $17 and some odd change would be credited back to my account, I believe she said 5 days after it shipped. I did not receive any follow up to this chat; that is, no email, which I thought was odd. When I got my charge bill, no additional discount was applied. I emailed Talbots, received a response from ****************, that I had already gotten the best deal. So, I CALLED customer service and was told that to receive 40% I would have had to purchase more than one item. I saw nothing that indicated this, and I've used a similar discount in the past, that was never a rule. Also, I mentioned the "chat" I had previously when I called, and was told there was no record of it!I would like to have the difference between 30 and 40%, to which I am entitled, credited back to my account.I SHOULD have received 40% off and my 15% birthday discount (i did receive the correct birthday discount.)

  

  Business Response

  Date: 11/22/2023

  Please extend our apologies to ****************** for her inconvenience.  The 40% offer should have been honored as she requested.  Our associated misinterpreted the available promotions. A credit for $30 has been issued to compensate the customer for the difference in promotional offers and as a token of our concern.  The credit should appear on her credit card within 3-5 business days. 

  Customer Answer

  Date: 11/22/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:10/26/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am really disappointed in Talbots! Two days ago there was a 50% off flash sale. I was eyeing a couple of tops and was happy to buy them at 50% off. I tried ALL DAY to make a purchase and kept getting an error message any time I tried to go into the specific item page. This happened for any item, not just the tops I wanted. I tried from my personal cell ********** my work cell (IOS), and my desktop computer. All devices produced the same outcome. I tried calling a couple of times, but was never able to make it through to an agent due to the extensive hold times and my competing responsibilities. I tried again last night, and got through to an agent after 40 minutes on hold, who was able to place my order at the current 30% discount, but said that I would have to speak to customer service to get the 50% honored. They, of course, were closed and I would have to try to reach them in the morning. I just hung up with customer service, whom I got through to pretty quickly today. They refused to honor the price that I was unable to take advantage of through no fault of my own. She did offer the 30%, which quite honestly feels like a gut punch when I was very clear on my situation. There were no apologies from anyone I spoke to for my time loss or inconvenience. Nobody offered to help troubleshoot the technical issue I am still experiencing, which also indicates this is business as usual for Talbots.Being a cardholder (I am) means nothing either. This is plain bait and switch. Why even offer a discount that you as a company cannot honor? If your technical issues are keeping people from ordering, maybe you should look into that rather than offer sales nobody can actually shop with. Even now, I cannot add anything to my cart, as soon as I try to click on an item, any item, I get an error. So I guess they want me to stop shopping. My wallet will thank me, but I do not feel like a valued customer.

  

  Business Response

  Date: 10/26/2023

  Thank you for letting us know about your experience trying to place an ******************************** We are truly sorry to hear you did not receive our very best in customer service and we regret the disappointment you felt when making follow up calls to resolve your situation. We have been working to resolve the technical issues on our website. We will be happy to honor the original promotion should you still wish to place an order or make an adjustment to your already existing order that was given the 30% off. Unfortunately, with the information provided in this complaint we were unable to locate a profile. If you would like to respond back with your billing name and address, we will be happy to reach out and call you to place an order or make the adjustment to your current order. Please accept our sincerest apologies for the inconvenience and we look forward to serving you better in the future.

• Initial Complaint

  Date:10/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied with the company Talbots. **** assisted me through this entire fiasco. He electronically sent me a check of $2,500. He told me to deposit it into my checking account for equipment. The check was rejected by my bank. Then he asked for my banking username and password which I did not provide to him. He continues to ask me to create a PayPal account, then to download a text free app. This morning I received an email stating that I will not be starting with the company. Work has already begun and I should try again next month!!! I gave him all of my personal information including my full social security number, front and back of my drivers license, and my mailing address.

  

  Business Response

  Date: 10/27/2023

  Thank you for contacting Talbots. We are sorry to hear of this experience. This is not a hiring practice that our company does. We will never ask for money, bank information or password to a bank account as the organization, when hired, provides computers and other tools to do the job. We also do not use PayPal as a means of employee payment. Unfortunately, this does not sound like a legitimate Talbots employment application. All applications and correspondence will be through our website and with an email ending with @talbots.com.
  
  

  Customer Answer

  Date: 10/27/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************

• Initial Complaint

  Date:09/12/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a large order on 9/11/23 due to being emailed repeatedly to honor my BOGO 50% invitation, free shipping, $20 off & $25 classic rewards. When order placed via website, some of these sales/promos did not apply as promised. I contacted Talbots & the words incompetent, rude & unaware are the nicest I can conjure in regards the ********* *********** I received. I requested a supervisor repeatedly. Ignored. Called & requested supervisor, promised a return call that never happened. I emailed immediately to cancel the order entirely & that has been refused. Talbots has become a horrible shadow of what once was wonderful quality & premier service.

  

  Business Response

  Date: 09/14/2023

  Our sincerest apologies to ****************** for her disappointing experience with our chat representative.  A member of our ************************** Team contacted her on 9/13 and placed an expedited order for 50% off as a token of our concern for the handling of her request.  We received a satisfactory response from our customer.  We value and appreciate having her as our customer and ambassador of our brand.

  Customer Answer

  Date: 09/14/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:09/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item online from Talbots and returned it within 10 days. (Transaction date is 7/15/2023, per my statement, attached. Neither their website nor my statement provides an order number.) I called three times because I did not see the credit. Finally, on the third call, the representative found the item. She issued a credit to my Talbots credit card. I do not want a credit with this company; I want the money back as I have no intention of purchasing another item, given that this is the second shipping issue with this company and that I have had a runaround with this issue. In the past, Talbots sent a check to me after holding the credit for three or four months. On my second call regarding this issue, the representative said that when the item was found, I could request a check instead of a credit to the store credit card account. If I need to contact a different office, please let me know.

  

  Business Response

  Date: 09/01/2023

  Thank you for contacting Talbots. The Talbots credit card is owned and operated by ************** When you make a purchase using the Talbots credit card and the return that purchase, we must refund the original method of payment. If you have already made a payment on your card bringing your balance to zero before the refund you will then get a negative balance. If you have a negative balance after 60 days ************* will automatically issue you a refund check. You can request a refund check from ************* to for this negative balance before the 60 days by calling their customer support line at ************. I hope this information was helpful. 

• Initial Complaint

  Date:08/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Your company goes to extreme to not list unsubscribe from mailed catalogs. Please stop sending me catalogs. ******************* **** *****************. **********, **. 37777-5038. Mail code is: FBD07 I pay weekly trash service and when I get **** magazines a week I have small amount of room for throw aways. Thank you, will appreciate being unsubscribed..

  

  Business Response

  Date: 08/28/2023

  We are sorry to hear that ************ has received unwanted catalogs and will be happy to assist, however a mailing profile could not be located under her name and address.  Could she kindly provide the customer number printed on the label?  If the catalog has been discarded, please let us know.  We apologize for any inconvenience.