We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Plumber

Merrimack Valley Plumbing, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plumber.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Faulty installation on the heat pump in my house. It causes my electric bill to be extremely high for December $937, January $1,341 and February $1,777. MVP only reimburses half of Dec and Jan, nothing for February yet. Since is a faulty installation. MVP should be responsible for 75% for all 3 of the electric bills.

    Business Response

    Date: 07/05/2025

    Thank you for your feedback. We sincerely apologize again for the inconvenience this issue caused and want to assure you our management team has fully resolved the matter. This included reimbursing your electric bills and correcting the system installation issue that led to the elevated energy usage.
    At Merrimack Valley Plumbing, we take accountability seriously and always strive to do right by our customers. We're glad we were able to reach a resolution, and we appreciate the opportunity to make things right.

  • Initial Complaint

    Date:01/08/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to file a complaint regarding the heat pump installation by Merrimack Valley Plumbing in June 2024. The system has not been efficient or reduced my electricity bill as promised.Initial Problems: (1) The unit did not cool properly in the first month due to a missing substance, causing it to run continuously and resulting in a high electricity bill. (2) Old copper tubing was used, leading to water leakage in my utility closet, including under my water heater.Current Heating Issues: The system is not heating properly, runs constantly, and fails to reach the set temperature. When the heat turns on, the temperature decreases instead of increasing.Attempts to Resolve: (1) I contacted the company on December 23, 2024. Their technician claimed there was no issue. (2) ************** bill showed an increase of 300 kilowatts compared to the previous year with my old system. (3) I called again on December 28, 2024, to request the system's removal and a refund of $17,896.50. I was told the manager or owner would contact me, but I have not received any response. (4) I have made daily attempts to reach the company via phone, email, and text, but have received no reply.Request for Resolution (1) Removal of the heat pump system and a full refund of $17,896.50.(2) Refund of the $3,750 rebate from Mass Save, as the system is not efficient and does not provide the promised savings.

    Customer Answer

    Date: 01/18/2025

    I have not heard from the business in response to my complaint.

    Business Response

    Date: 07/05/2025

    Were truly sorry to hear about your experience and appreciate you bringing these concerns to our attention. At Merrimack Valley Plumbing, we pride ourselves on delivering quality installations and responsive service, and it's clear that in this case, your expectations were not met. Thats never the experience we want any of our customers to have.
    We understand how frustrating this situation has been, especially with comfort and energy costs being so important to homeowners. Please know that we are actively reviewing your account and installation records, and our management team will be reaching out directly to ensure your concerns are fully addressed.
    While we dont discuss specific customer matters publicly in order to protect your privacy, we remain committed to working with you toward a resolution that reflects the level of service we strive to provide.
    Thank you for your patience, and we look forward to speaking with you soon.

  • Initial Complaint

    Date:01/06/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our heat was not working on at the beginning of December . We called mvp who came out and said it was the gas valve. They replaced it for a cost of $1200. The heat again was not working on 12/22, mvp came back out and said they needed a new part. Came back 12/23 *** told us we need a whole new furnace, our furnace is 7 years old so we found this strange. Had someone else trusted come out who said it was the gas valve or was not working. MVP has now been back 3 times, agreed it is the gas valve but will not fix it. This is 2 weeks without heat in 20 degree weather with a 5 and 9 year old in our home. We want this done NOW

    Business Response

    Date: 07/05/2025

    We're very sorry to hear about your experience. At Merrimack Valley Plumbing, we take customer satisfaction seriously and truly strive to provide the highest level of service to every homeowner we assist. Weve proudly served thousands of families across the Merrimack Valley, and its always our goal to deliver fast, honest, and effective solutions.
    We understand how frustrating and stressful it can be to go without heat, especially during the colder months and with young children at home. While we dont discuss specific customer details publicly out of respect for your privacy, wed welcome the opportunity to speak with you directly and resolve this to your satisfaction as quickly as possible.
    Please reach out to our office at your earliest convenience so we can personally review the situation and make this right. Thank you for bringing it to our attention.

Merrimack Valley Plumbing, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.