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Business Profile

Lawn Maintenance

Grassmaster Plus, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn Maintenance.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/02/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Grassmaster said they would take good care of our lawn. They did not do anything that they promised. Their services were always late, and they were never accessible to address the problems that they cost. I put a new lawn in at the cost of $15,000 and they ruined it in two seasons. They say that they performed all the services that they said they would. Its simply not true. If they did, my lawn, wouldnt look as It does in need complete replacement. Stay away. They promised the world and do not deliver. When you ask for service, they show up in 2 to 3 weeks. If you asked to speak to somebody that can make a decision they rebuff you and tell you nobody is available. I have put three lawns in from scratch and I have a lot of experience maintaining lawns. I dont think these people even put anything fertilizer or weed control down. I think they just go through the motions and bill as much as they can. I spent $930 on what they said was an infection in my lawn. It simply wasnt true. They said I needed three treatments and only gave me one, but build me for three. I Want my moey back and I want them to pay to repair or replace my lawn. Cost is *********.

  • Initial Complaint

    Date:06/25/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Grassmaster Plus service was not satisfactory in 2024, for which I had paid in full for the entire year in advance. During the follow-up call, I refused to renew for the next year.The Grassmaster Plus still sends the bill. I am disputing that the service should have been cancelled.

  • Initial Complaint

    Date:10/18/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Grassmaster Plus came to my property and completed work that was not agreed upon by myself or my wife. They completed a core aeration and overseeding in September. Grassmaster has my chemical business for almost 9 years. We agreed last Fall to a one-time core aeration. Grassmaster claims that we signed up for this service "recurring" yet has failed to produce any documentation supporting that and has failed to produce any proof of us agreeing to the service in an on-going manner. They've given us a bill for nearly $900, and have been calling my house to collect. The customer service agent has threatened to send our bill to collections and ruin our credit.

    Business Response

    Date: 11/29/2023

    See attached response 

Grassmaster Plus, Inc. is NOT a BBB Accredited Business.

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